Love Luxe Reviews 

368
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... Toon meer

Beoordeeld met 5 van de 5 sterren

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... Toon meer

Bedrijfsgegevens

  1. Handtassenwinkel

Geschreven door het bedrijf

Authentic Designer Resale


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

368 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,7

Alle reviews

(368)

4 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I sent photos of my Gucci sunglasses

I sent photos of my Gucci sunglasses. I have worn them and they fit tiny face give. I sent them to Charlotte who claimed that they were bent and needed a new hook. Total lie. Then she put a fake description about the glasses. When I informed her she blamed on her assistant! She then sold them higher and squeezed my price I received extremely low. Disgraceful and very untrustworthy.

9 februari 2022
Review zonder uitnodiging
Logo Love Luxe

Antwoord van Love Luxe

Hi Katie,
I can’t say I’m at all surprised by this untrue and slanderous review- I’ve dealt with you and your horrendously rude, bizarre and volatile attitude, on and off, over the last 3/4 years, until I decided enough was enough and asked you to please not contact us, buy from us or attempt to sell to us ever again.
The Gucci sunglasses you described to me as “perfect condition”, when they arrived at our office it was clear to see this was not true. They were filthy, caked in makeup, the frame screws were loose and the lenses were scratched. I contacted you to tell you that I couldn’t offer the original amount, I offered you a revised quote or the option to have the glasses returned. You said I was “mugging you off” but chose to proceed with the sale, if you weren’t happy, you should have let me to return them to you. Also, this was 4 months ago, so I find odd that you now leave a 1 star review?

I’ll also list below a few examples of your strange behaviour, so that anyone who reads this review can see the type of vindictive person you are-

• Buying a Chanel handbag and then saying I’d mis-sold it and it wasn’t fit for use as it was “too heavy for your shoulder”

• Emailing me just to tell me that you don’t like my new website design and it’s “a bit pointless”.

• Emailing me to say that you don’t think I’ve uploaded enough stock one week. (During the height of the first Covid19 lockdown)

• Sending rude and aggressive emails after you sent an enquiry on a Sunday and it wasn’t responded to immediately.

I could go on and on, I’m also happy to share these emails you sent publicly if you’d like?

To be completely honest, the last 4 months of no contact from you have been an absolute dream, and I look forward many more 😊.

Take care, and I hope in the future you can resolve your spiteful behavioural issues, learn to treat people with the respect that you yourself demand, and not feel such a need to bring people down.

Thanks,
Charlotte


Beoordeeld met 5 van de 5 sterren

Amazing quality …

First time I have purchased from Charlotte and I am really impressed with the product, service and speediness of delivery. The handbag I purchased was fantastic quality and the excellent packaging was an added bonus. Thank you so much, I will definitely be a returning customer.

6 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best items and service !

I have bought from Charlotte many times sunglasses, bags , clothes everything I love the group I’m in and get so excited when an item comes in that I live it’s like Christmas ! I always receive it so quickly packaged beautifully I look forward to more purchase in the future !

3 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Item arrived quickly and was in perfect condition.
Will definitely be using again!

30 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Such quality items

Such quality items, as expected. Super fast delivery and great communication from the shop.
Would highly recommend and will buy from again.
Thank you

11 januari 2022
Logo Love Luxe

Antwoord van Love Luxe

Hi Melanie,
Thanks so much for the wonderful review. You have been drawn as our winner for the January £100 prizedraw and your voucher will be emailed to you now.
Thanks
Charlotte

Beoordeeld met 5 van de 5 sterren

Let’s just say wow

Let’s just say wow! I ordered prada re edition 2005 at 4pm yesterday and received at 8:30am this morning. I am so so impressed with the quick responses and kindness from this company❤️A company full of kindness and going that extra mile just to help you. They also offer payments plans to help you out for that great gift for you. When I opened my parcel it was a great experience comes with an authentication certificate with a picture of your item, let’s just say amazing! Thank you so much love luxe I will buy again x

30 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Preorder bag

I ordered a bag on preorder for delivery before 31st December and I received on Christmas Eve .
I am so happy !
The condition is first class .
This is my third purchase from love luxe and the service is fantastic .
Thanks so much .

24 december 2021
Beoordeeld met 5 van de 5 sterren

I am from the US and had a great experience

I am from the US and unfamiliar with boutiques in the UK so naturally I had my hesitations. However, after receiving the product and going through the process I can say I would highly recommend this shop and will continue to keep my eye out for items I would like to purchase in the future. My shoes arrived exactly as pictured and with the box/covers. If they have something you want, don't hesitate to complete the purchase. You wont be disappointed!

16 december 2021

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