LuckyVIP Reviews 

191
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 2 van de 5 sterren

Mixed because I have won small amounts, however, this company, along with others, will disable certain games so you can't play them. (When you bet small and win big,( not a huge amount), )they will se... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM! They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and deci... Toon meer

Beoordeeld met 2 van de 5 sterren

Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hou... Toon meer

Beoordeeld met 4 van de 5 sterren

Lucky VIP casino games give you great returns you always end up winning more than you lose in the end may take a little while but best return casino I've come across. You can do live chat and they are... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Casino

Over LuckyVIP

Geschreven door het bedrijf

Here at Lucky VIP Casino we promise to treat you like the VIP you are, with fantastic customer service and access to 100s of the very best slots, table and roulette games for you to choose from and you can access them anytime, anywhere from your mobile, tablet or computer.

We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.

Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..

Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

191 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

Alle reviews

(191)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Stay away from them and from their false bonuses they will not credit!!!

LuckyVip, regalwins, luckypants bingo, bella casino, grosvenor casino and others are all par of the same ownership. They offer crazy inviting promotions and bonuses but 2 thirds of the times they don't work. Coustomer service do all they can not to help: They first say you did not opt in to the promo. Then when you provide them with a screenshot they say "you played £9.80 instead of 10.

Also at least twice CASH money has disappeared from my account.

Really stay away!!! Rather play with the National lottery or with othe more serious casinos!!!!

20 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not bother ??

Do not bother ??
take heed and forget these criminals!!!!
The whole site needs - has to be closed ASAP!!!!

21 augustus 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Neil,

Thank you for taking the time to review Lucky VIP. We're sorry to hear of your recent experience with our games.

We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors.

If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers.

If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

Kind regards,

Lucas – Customer Experience Team

Beoordeeld met 1 van de 5 sterren

Do not accept the bonus!!!

Do not accept the bonus!!!! the wagering is more than the winnings and if ur lucky to get anything after a ridiculous wagering amount they take it off you! Lucky vip yea right! Avoid at all costs

2 augustus 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Miguel,

Thank you for taking the time to review Lucky VIP online. We're sorry to hear of your frustration with the wagering requirements.

If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.

We really hope that your future experiences with Lucky VIP are fun and enjoyable. We will be doing all we can to ensure this is the case.

Kind regards,
Lucas – Customer Experience Team

Beoordeeld met 4 van de 5 sterren

The site crashes ALOT but other than…

The site crashes ALOT but other than that no complaints fast payout had some good wins on here

13 juli 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Kristy,
Thank you for taking the time to review Luckyvip online. We're sorry to hear of your frustration with technical issues.

We will make sure your feedback is passed on to the Luckyvip Team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Luckyvip are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards

Andrew
The Luckyvip Team

Beoordeeld met 1 van de 5 sterren

You need to revisit your customer service procedure

I am really disappointed with Lucky vip. I have been a very good customer (even with the site always crashing) I have enjoyed the games and the fast payouts. But I haven't been able to deposit for days now. All I get is a red box with a message.................To self-exclude from all online gambling companies licensed in Great Britain go to.... and its telling me to contact Gamestop? .... what the heck is that? I waited 20 mins for live chat although I was in position one. I tried calling.... 3 times and the shortest time I held for was 17 minutes. I eventually sent them an email and nearly 3 days later nothing. You really do need to revisit your customer service procedures! Very very disappointed

4 juli 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Lyn,

Thanks for taking the time to review Lucky VIP online. I am sorry for any frustration caused regarding your account and the customer service you have received.

If there is anything you would like us to investigate, please email us at reviews@rank.com with the relevant details.

Kind regards,

Gemma
Lucky VIP Team

Beoordeeld met 5 van de 5 sterren

This is real great product,real smooth…

This is real great product,real smooth and strong.I recomend and give it 5 stars

21 juni 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Hector,
Thank you very much for your review of Luckyvip online. We’re very happy to hear that you enjoyed our product.

We really hope that the next time you log in to Luckyvip, it is a positive experience. We will be working hard to make sure of this.

Regards
Deana.

Beoordeeld met 1 van de 5 sterren

A very unstable platform

A very unstable platform, when and if you win the next thing you know 404 retry I have to keep shutting down my phone to retry again. Please get this sorted!!!!

31 mei 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Sue,
Thank you for taking the time to review Luck VIP online. We're sorry to hear of your frustration with platform.

We will make sure your feedback is passed on to the Luck VIP team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Lucky VIP are fun and enjoyable. We will be doing all we can to ensure this is the case.

Beoordeeld met 1 van de 5 sterren

Terrible site

Terrible site, keeps crashing and takes a while to reload. It seems to crash on a winning streak, crash, and by the time you get to log-on again you are back a few moves and your balance is affected. I have stayed on site for a month in the hope it would rectify itself but between the losses and the lack of enjoyment playing games I’m out,

8 april 2022
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Louise,
Thank you for taking the time to review luckyvip online. We're sorry to hear of your frustration with the site.

We will make sure your feedback is passed on to the luckyvip team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with luckyvip.com are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards
Deana.

Beoordeeld met 1 van de 5 sterren

Avoid at all costs

Awful customer services, unable to get any contact via telephone and the email system gives you an automated response on receipt of your email, yet never find any other responses made.

Currently on hold to them via phone 29 mins and counting

22 februari 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very slow site and site tends to crash…

Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hours). But surprised the site does not ask for verification upon sign up, which I tend to prefer, so there aren’t any road blocks when it comes to withdrawing large sums.

16 februari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam

When I was playing blackjack live tables have been kicked out a few times and I lost my money. trying to contact with customer service,one hour at least waiting on the phones and half an hour to 1 hour on life chat then they said they’re gonna come back to me in 10 days.has been in months nothing happened. I feel like they’ve done it on purpose to make more profit. Never gonna go back again.
Even my experience with them here for month not even comments. Think about what sort of company is this before you play !!!!!

4 februari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I'm still waiting on reply from them

I'm still waiting on reply from them. Please don't play this site. I had won free spins and then a reminder came up that I was playing for an hour. When I hit keep playing and it went back on to the game my free spins had disappeared. When I contacted them with my issue they offered me 10 spins at 0.10p a spin. I had hit the free spin bonus feature on dazzle me and was spinning at £20 per spin. Absolute joke of a site.

3 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company and its parent company…

This company and its parent company needs to be struck off by the gaming commission ASAP - they won’t payout.
They refuse to payout so you just end up gambling winnings - like they aren’t worth anything and actually want to lose them so you don’t have the continued headache of chasing them up…and also feeling like you have been mugged off.
Oh and you have - there once parent company - it’s slightly muddy waters if they are still part of them / looking in to at the mo - were fined 5.5m by the gambling commission for improper practices - small beans compared to the several K i tried and tried yoto cash out -
All other good reviews on here I suggest need to looking at..
Criminals in my mind…

23 december 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst site in the world took all my…

Worst site in the world took all my deposit an give me nothing and robbing and scamming everyone never use this site

17 december 2021
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi James,

Thank you for taking the time to review Lucky VIP and we're sorry for any frustration caused by our site.

If you would like to contact us, please do so via email on reviews@rank.com and include full details of your concerns. We will then investigate your concerns and revert back to you as soon as we can.

We look forward to hearing.

Kind regards,

Gemma
Lucky VIP Team

Beoordeeld met 1 van de 5 sterren

Terrible site avoid!!

Terrible site avoid!!! Withdraw £180 and haven’t hesrd anything from the site or the “team” 100% scam please avoid!

6 november 2021
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Keitan,

Thank you for taking the time to review Lucky VIP and we're sorry for any frustration caused by our site.

If you would like to contact us, please do so via email on reviews@rank.com and include full details of your concerns. We will then investigate your concerns and revert back to you as soon as we can.

We look forward to hearing.

Kind regards,

Jack
Lucky VIP Team

Beoordeeld met 5 van de 5 sterren

I deposited 2000 pounds and just…

I deposited 2000 pounds and just started playing , my balance at this particular bet was 1730 , I placed bet and on 11 number I had nearly 75 pounds , my bets were rejected and 11 came!!! I never got my winning , my bet was rejected and my money was deducted the balance it showed in tht rejected was was zero , i logged out and logged in again and my balance was now 950!!! I spoke to the customer agent and he says 950 is stuck in the system can u pls resolve this ,I hv a ticke number which is SD2116861 Live chat useless!!

Waow!! My issue was resolved today and my money has been processed. In real. Therefore giving it 5 star now

6 november 2021
Review zonder uitnodiging
Logo LuckyVIP

Antwoord van LuckyVIP

Hi Harshita,

Thank you for taking the time to review Lucky VIP and we're sorry for any frustration caused by your recent roulette stake.

If you would like to contact us, please do so via email on reviews@rank.com and include full details of your concerns. We will then investigate your concerns and revert back to you as soon as we can.

We look forward to hearing.

Kind regards,

Jack
Lucky VIP Team

Beoordeeld met 5 van de 5 sterren

Fast withdrawal

No issues - very good win.

The thing I like is they pay out fast
No quibbling or holding back withdrawal.

I like the site layout and have always felt welcome here.

5 stars from me

27 oktober 2021
Review zonder uitnodiging

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