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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bought a 30w PIR Security light with a 5yr guarantee, Installed It and was amazed how well the sensor was picking up movement compared to a lot of off the shelf models from well know chain of small st... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I posted this review and the Lyco cutomer service team replied to me: Is there anything we could do for you ?? The answer is: YES...process the refund, please! I had a very disappointing exper... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered a couple of ceiling spotlights and G10 bulbs from Lyco. This was the first time I have used them and would highly recommend. The price of the products was good and the communication and delive... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Big shout out to Lyco. Following a problem with two outdoor lights they responded very quickly & offered a refund for both items. There was no quibble or requests for more information. I would have no... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lampenwinkel

Informatie afkomstig van verschillende externe bronnen

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

933 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 78% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I would leave a review if my order ever…

I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund

30 november 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Slow customer service

Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days so let's see ..... First lot of products seem good quality so far. This is a trade purchase as a new customer.

Update - correct invoice never arrived....

12 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Claire for the WIN

Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so helpful. I got some really gorgeous products I wouldn't have bought without her. Be more Claire I say!!!!

12 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We ordered exactly what we needed at a…

We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig.
Will definitely use again

7 november 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Beoordeeld met 3 van de 5 sterren

Incorrect site listing

Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm.
YOUR SITE INFO IS INCORRECT.
I have made these fit as job had to been completed on day of delivery.
Not very helpful !

4 november 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

Generally good.

Generally good.
My only criticism is the packaging, the outer box had been crushed which also damaged the inner box.
The lights were undamaged and work perfectly.

4 november 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

Fast turnaround

Fantastic company ordered Sunday received Monday mid day, would definitely recommend

3 november 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

A very happy customer

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage.
Delivered next day service. The bulbs look great. Thanks C

1 november 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Beoordeeld met 4 van de 5 sterren

You really want a review

You really want a review? Ordered Monday, delivery confirmed for Tuesday and it's now 21:30 on Wednesday and the package has moved all of eight miles to Fedex's depot in Ridgmont.
Apart from the delivery problems the lights are installed and look really good.

29 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers.

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

Ordered it 2pm had delivery next…

Ordered it 2pm had delivery next morning now that’s quick

23 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

Great product, swift delivery & value for money

Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent condition.

16 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

great service and prompt delivery

great service and prompt delivery, in these times it is a
pleasure to find and deal with a company that offers excellence service. Well done.15

15 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

Prompt efficient no nonsense service

Prompt efficient no nonsense service.
Did what it says on the tin.

14 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Thank you, we very much value our customer’s feedback.

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

I have not used Lyco Group Ltd before…

I have not used Lyco Group Ltd before and the transaction was faultless.

11 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Beoordeeld met 5 van de 5 sterren

Next day delivery

We ordered some coving and it arrived the next day at no extra cost. Excellent service.

10 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.

Kind regards
The customer care Team

Beoordeeld met 2 van de 5 sterren

Waited in for delivery ( signature…

Waited in for delivery ( signature required), never came. Tracking had it stuck in some depot, not even “out for delivery” yet it still maintained I would receive it by 1800 hrs that day! Still hasn’t arrived but it’s only 10am on the following day(08/10/2025). So don’t ask what I think of the product because I haven’t seen it!

8 oktober 2025
Review zonder uitnodiging
Logo Lyco Group Ltd.

Antwoord van Lyco Group Ltd.

I am sorry that you feel your experience shopping with us wasn’t as it should have been.

Let us know please if we can assist further.

Kind regards
The customer care Team

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