I had a heat pump fitted by Macbrook Gas and they were very organised, polite and didnt moan about having to climb across my very small loft to access the pipes. One minor snagging problem that I re... Toon meer
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Lees wat reviewers zeggen
A few hiccups as the contractors wired up the unit but it didn't work. My elderly parents were left without heating for 6 days until a new unit was installed. We had to provide electric heaters for... Toon meer
I had an air source heating system fitted by Macbrook gas. They cold called me and claimed the government grant, I am in my 70s and do not like to leave a bad review. This company is the most unp... Toon meer
Ive had an ongoing problem with an error code. Ive had a few differently technicians around but still getting the problem. Then Matt arrived and said he would fix the problem. His confidence and knowl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gasingenieur
- ook in
- Aannemer voor isolatie
- Boiler leverancier
- Loodgieter
- Verwarmingsinstallateur
- Zonne-energiebedrijf
Geschreven door het bedrijf
Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.
Contactgegevens
Verenigd Koninkrijk
- www.macbrookgas.co.uk
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Geen recente geschiedenis van het vragen naar reviews
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Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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solar panes and air heat pump
solar panes and air heat pump , the engineers who fitted system were excellent, however 1 radiator was damaged and one missing, 4 weeks and we our still waiting for the job to be finished , we have had 3 no shows to finish job as engineers have been delayed on other jobs, solar system was fitted so quickly engineer did not even how to use or log on app , still waiting for someone from macbrook to contact us

Antwoord van Macbrook Gas LTD
Having a new heating system installed I…
Having a new heating system installed I thought would be a nightmare but from installers, electricians, plumbers & people on the end of a phone etc, they have made the experience a pleasant one. Thank you all for your help & support & for going the extra mile! Much appreciated.

Antwoord van Macbrook Gas LTD
Air Source Heat Pump and Solar
I’ve had an air source heat pump and solar panels fitted this week by Macbrook Gas under the ECO4 grant scheme . I have to say that I had an unbelievable experience with these guys from start to finish. Everything was explained in depth by the surveyor for both the initial survey and ashp survey. The guys that installed the heat pump were very efficient and very tidy, they explained how my system work in depth with me when they finished the install and answered any questions I wanted answered. Thank you Macbrook gas for this

Antwoord van Macbrook Gas LTD
Leon Mitchell
Had a brilliant and kind man "Leon Mitchell" today. Super helpful, very kind, all smiles and laughs!
Give the man a raise !!!
Thank you again Leon
Mason & Penny

Antwoord van Macbrook Gas LTD
Well organised company .guys carried…
Well organised company .guys carried out installion
with great teamwork and effientancy.
new system takes a while to get used to.instruction booklet needs several readings to digest properly.
Highly Recommend
So pleased with the work carried out, they were respectful of our home and listened to how we wanted things done.
All the work was carried out to a very high standard and in a timely manner.
Would not hesitate to recommend.

Antwoord van Macbrook Gas LTD
MacBrook work with my Mother’s gas central heating installation …
Macbrook have done an amazing job with my Mum’s central heating installation but she is severely disabled with limited mobility and they did leave quite a bit of mess.. There was a hole left in her bedroom wall where they ripped out an old heater.. they come and filled the hole and put it right outside but her bedroom wall now needs replastering over the hole inside.. apart from those 2 issues relatively satisfied with the work

Antwoord van Macbrook Gas LTD
Insulation
I’ve just had two amazing guys from Mon to Fri insulating my house . They were professional, friendly , tidy . What a pleasure. Connor and I can’t remember the other guys name . So well done guys I highly recommend you both . First class

Antwoord van Macbrook Gas LTD
A Job Very Well Done.
The whole process went without a problem. All the installers were professional, knowledgeable and approachable.
We would be more than happy to recommend this company to anyone. Thank you.

Antwoord van Macbrook Gas LTD
Great job!
From the initial point of contact with Macbrook there was great communication and no enquiry seemed to be too much trouble.
The installers were personable and easy to have around, working with efficiency and consideration.
Everyone who worked on our installation was polite and conscientious and did a first rate job, thank you.

Antwoord van Macbrook Gas LTD
Boiler installation
Cannot praise this company enough. From start to finish the service has been impeccable. Office staff fantastic. All the guys that came to the property were efficient, polite and friendly. Respected my property. Very professional. Very tidy and all rubbish removed.
Highly recommend Macbrook.

Antwoord van Macbrook Gas LTD
Great Service
Professional work done to a High Standard, Finished in a Day and a Half, and Cleaned as they went along.
We were pleased with the finished Results.

Antwoord van Macbrook Gas LTD
Faultless throughout.
Everything from start to finish was faultless.
The work was carried out quickly and efficiently.
All of the workers that came to the house were very friendly and polite and extremely considerate in all areas.
Everything was kept clear and tidy at all times and even all the rubbish was taken away. Excellent

Antwoord van Macbrook Gas LTD
Excellent service from Macbrook Gas…
Excellent service from Macbrook Gas from start to finish installing solar panels and air source heating in our home! Particular mention to Simon who went above and beyond to offer advice and spend time explaining everything in detail following the installation.

Antwoord van Macbrook Gas LTD
Polite, helpful, efficient and thorough service throughout.
From start to finish of the process of fitting solar panels and heat pump to replace our oil fired boiler through the ECO4 Flex scheme I have no complaints about Macbrook Gas.
All staff were polite and helpful throughout and nothing seemed to be too much trouble.
I could raise a couple of minor quibbles and only give 4 stars but in all honesty the same issues would probably have arisen whoever did the work.
I wouldn't hesitate to use Macbrook Gas again and will almost certainly do so for annual servicing of the heat pump and possible additional work with the solar system.

Antwoord van Macbrook Gas LTD
Very happy customer xx
We have just had EC04 heating fitted in our bungalow all free. The whole process was just amazing from start to finish. Solar panels simply the best free electric and a cheaper rate too. All plumbers electricians scaffolding solar panel team and the guys who came to take all the rubbish away were all excellent polite and tidy. No faults at all. They explained how every thing worked a few times as a lot to take in. All this was done in 3 days amazing. I can’t thank them enough brilliant people. The people in the office were brilliant people too any questions solved straight away. Thank you to all of you. xx

Antwoord van Macbrook Gas LTD
Teamwork wins the day
Teamwork was the name of the day all teams plumbers electricians solar panel fitters all worked well together.
Place was clean and tidy at the end of the day especially so on the last day.All teams made sure we were happy with what was happening. On the last day everything was explained to us and left numbers to contact if we got in a muddle after they left . Kain and Danny were the last to leave and really went the extra mile to make sure we were happy

Antwoord van Macbrook Gas LTD
Very professional from start to finish
Very professional from start to finish. The team that fitted the central heating system were polite, professional but also able to have a laugh. Tidied up after themselves. Would recommend to anyone.

Antwoord van Macbrook Gas LTD
Very professional company
Very professional company, helpful personnel and the workmen performed the works very well, very little mess made and hopefully we will see a reduction in our heating bills next winter, thanks.

Antwoord van Macbrook Gas LTD
What a great company
From start to finish they was brilliant From arranging the grant to installation of full centre heating the lads doing the work we're fantastic moving and putting everything back on time both days

Antwoord van Macbrook Gas LTD
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