Macbrook Gas LTD Reviews 

263
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I had a heat pump fitted by Macbrook Gas and they were very organised, polite and didnt moan about having to climb across my very small loft to access the pipes. One minor snagging problem that I re... Toon meer

Beoordeeld met 4 van de 5 sterren

A few hiccups as the contractors wired up the unit but it didn't work. My elderly parents were left without heating for 6 days until a new unit was installed. We had to provide electric heaters for... Toon meer

Beoordeeld met 1 van de 5 sterren

I had an air source heating system fitted by Macbrook gas. They cold called me and claimed the government grant, I am in my 70s and do not like to leave a bad review. This company is the most unp... Toon meer

Beoordeeld met 5 van de 5 sterren

Ive had an ongoing problem with an error code. Ive had a few differently technicians around but still getting the problem. Then Matt arrived and said he would fix the problem. His confidence and knowl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gasingenieur
  2. ook in
  3. Aannemer voor isolatie
  4. Boiler leverancier
  5. Loodgieter
  6. Verwarmingsinstallateur
  7. Zonne-energiebedrijf

Geschreven door het bedrijf

Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.


Contactgegevens

Houd rekening met het volgende

3,9

Goed

TrustScore 4 uit 5

263 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,9

Alle reviews

(263)

51 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

solar panes and air heat pump

solar panes and air heat pump , the engineers who fitted system were excellent, however 1 radiator was damaged and one missing, 4 weeks and we our still waiting for the job to be finished , we have had 3 no shows to finish job as engineers have been delayed on other jobs, solar system was fitted so quickly engineer did not even how to use or log on app , still waiting for someone from macbrook to contact us

5 december 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Good Afternoon thank you for this feedback, with regards to radiators being damaged and refitted due to being a special order this is why it's taken so long. Having said this the office should have kept you updated can you call please as I can't trace your job.

thanks

Beoordeeld met 5 van de 5 sterren

Having a new heating system installed I…

Having a new heating system installed I thought would be a nightmare but from installers, electricians, plumbers & people on the end of a phone etc, they have made the experience a pleasant one. Thank you all for your help & support & for going the extra mile! Much appreciated.

2 december 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

thank you very much for leaving this review I will sure to pass this on!

Beoordeeld met 5 van de 5 sterren

Air Source Heat Pump and Solar

I’ve had an air source heat pump and solar panels fitted this week by Macbrook Gas under the ECO4 grant scheme . I have to say that I had an unbelievable experience with these guys from start to finish. Everything was explained in depth by the surveyor for both the initial survey and ashp survey. The guys that installed the heat pump were very efficient and very tidy, they explained how my system work in depth with me when they finished the install and answered any questions I wanted answered. Thank you Macbrook gas for this

27 november 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you Mr Barber for taking the time to leave this review and also the card you sent to the office from you and your wife. Anything you need please feel free to get in touch.

Beoordeeld met 5 van de 5 sterren

Leon Mitchell

Had a brilliant and kind man "Leon Mitchell" today. Super helpful, very kind, all smiles and laughs!
Give the man a raise !!!
Thank you again Leon
Mason & Penny

18 november 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

thank you so much for taking the time to leave this review much appreciated.

Beoordeeld met 5 van de 5 sterren

Highly Recommend

So pleased with the work carried out, they were respectful of our home and listened to how we wanted things done.

All the work was carried out to a very high standard and in a timely manner.

Would not hesitate to recommend.

27 augustus 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you so much for leaving the above review much appreciated

Beoordeeld met 3 van de 5 sterren

MacBrook work with my Mother’s gas central heating installation …

Macbrook have done an amazing job with my Mum’s central heating installation but she is severely disabled with limited mobility and they did leave quite a bit of mess.. There was a hole left in her bedroom wall where they ripped out an old heater.. they come and filled the hole and put it right outside but her bedroom wall now needs replastering over the hole inside.. apart from those 2 issues relatively satisfied with the work

19 september 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Hi Simon thank you for taking the time to leave this this review.

Beoordeeld met 5 van de 5 sterren

Insulation

I’ve just had two amazing guys from Mon to Fri insulating my house . They were professional, friendly , tidy . What a pleasure. Connor and I can’t remember the other guys name . So well done guys I highly recommend you both . First class

27 september 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you for taking the time to leave this review Vanessa

Beoordeeld met 5 van de 5 sterren

A Job Very Well Done.

The whole process went without a problem. All the installers were professional, knowledgeable and approachable.
We would be more than happy to recommend this company to anyone. Thank you.

16 augustus 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you much appreciated

Beoordeeld met 5 van de 5 sterren

Great job!

From the initial point of contact with Macbrook there was great communication and no enquiry seemed to be too much trouble.
The installers were personable and easy to have around, working with efficiency and consideration.
Everyone who worked on our installation was polite and conscientious and did a first rate job, thank you.

24 juli 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you Jan much appreciated

Beoordeeld met 5 van de 5 sterren

Boiler installation

Cannot praise this company enough. From start to finish the service has been impeccable. Office staff fantastic. All the guys that came to the property were efficient, polite and friendly. Respected my property. Very professional. Very tidy and all rubbish removed.
Highly recommend Macbrook.

4 september 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review I will be sure to pass this on to the team!

Beoordeeld met 5 van de 5 sterren

Great Service

Professional work done to a High Standard, Finished in a Day and a Half, and Cleaned as they went along.
We were pleased with the finished Results.

18 juni 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Faultless throughout.

Everything from start to finish was faultless.
The work was carried out quickly and efficiently.
All of the workers that came to the house were very friendly and polite and extremely considerate in all areas.
Everything was kept clear and tidy at all times and even all the rubbish was taken away. Excellent

5 augustus 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review I will be sure to pass this on to the team!

Beoordeeld met 5 van de 5 sterren

Excellent service from Macbrook Gas…

Excellent service from Macbrook Gas from start to finish installing solar panels and air source heating in our home! Particular mention to Simon who went above and beyond to offer advice and spend time explaining everything in detail following the installation.

28 augustus 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Polite, helpful, efficient and thorough service throughout.

From start to finish of the process of fitting solar panels and heat pump to replace our oil fired boiler through the ECO4 Flex scheme I have no complaints about Macbrook Gas.
All staff were polite and helpful throughout and nothing seemed to be too much trouble.
I could raise a couple of minor quibbles and only give 4 stars but in all honesty the same issues would probably have arisen whoever did the work.
I wouldn't hesitate to use Macbrook Gas again and will almost certainly do so for annual servicing of the heat pump and possible additional work with the solar system.

14 juni 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Very happy customer xx

We have just had EC04 heating fitted in our bungalow all free. The whole process was just amazing from start to finish. Solar panels simply the best free electric and a cheaper rate too. All plumbers electricians scaffolding solar panel team and the guys who came to take all the rubbish away were all excellent polite and tidy. No faults at all. They explained how every thing worked a few times as a lot to take in. All this was done in 3 days amazing. I can’t thank them enough brilliant people. The people in the office were brilliant people too any questions solved straight away. Thank you to all of you. xx

28 mei 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Teamwork wins the day

Teamwork was the name of the day all teams plumbers electricians solar panel fitters all worked well together.
Place was clean and tidy at the end of the day especially so on the last day.All teams made sure we were happy with what was happening. On the last day everything was explained to us and left numbers to contact if we got in a muddle after they left . Kain and Danny were the last to leave and really went the extra mile to make sure we were happy

28 mei 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

thank you so much

Beoordeeld met 5 van de 5 sterren

Very professional from start to finish

Very professional from start to finish. The team that fitted the central heating system were polite, professional but also able to have a laugh. Tidied up after themselves. Would recommend to anyone.

28 mei 2024
Review zonder uitnodiging
Logo Macbrook Gas LTD

Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Very professional company

Very professional company, helpful personnel and the workmen performed the works very well, very little mess made and hopefully we will see a reduction in our heating bills next winter, thanks.

29 april 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Beoordeeld met 5 van de 5 sterren

What a great company

From start to finish they was brilliant From arranging the grant to installation of full centre heating the lads doing the work we're fantastic moving and putting everything back on time both days

16 mei 2024
Review zonder uitnodiging
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Antwoord van Macbrook Gas LTD

thank you very much for taking the time to leave this review i will be sure to pass this on!

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