Maersk Group Reviews 

There’s a difference between understanding a corporation through public information and living through its system as a customer.

MAERSK — customers deserve dialogue, not threats.
Accountability is not a favour. It is a responsibility.

#CustomerRights #MAERSK

So it started when i called to simply see when to expect my item, the gentleman on the line couldn’t get his own company on the line to see where my item was. He then mentioned they have had issues for months getting anyone to answer internal questions. This was super disheartening. The next day i called and held for 30 minutes to be told i would have to call back as she was having computer issues.
So then i called and held for an HOUR in the que to get an agent, he picked up, took my tracking then sent me to a survey that disconnected me. I was beyond angry at this point. Cut to the item arriving 3 days late, damaged and no one wants to be accountable. If I have anything else ship with Maersk, i will cancel my item and not do business with ANY company that utilizes their lack of services.

Lack of support, rules implemented without any prior information, horrible personnel attitude and digitalised services that seem intended to only financially affect companies.
We stoped working with them today after more than 8 years...
Worst service.

I've never written on a review on here until now. Maersk was absolutely atrocious. The worst communication I've ever had with a delivery, useless and apathetic team. STAY AWAY IF POSSIBLE

Amazon provider hired Maersk to pick up an oversize return. Maersk took a week to contact me, gave me a 3 hour window (said the driver would reach out before the pick up). Driver never called, and dispositioned they 'attempted pickup with no one home'. I was home all day, and I have cameras at every entrance of my house. Second pickup schedule has taken 3 weeks, zero flexibility, and i'm anticipating a problem with the new pickup. I never leave bad reviews, these guys are the worst. avoid if you can.

Leider kann man keine 0 Sterne vergeben für diese Katastrophale spedition.
die wollen auch noch 150 Euro pro Tag Lagergebühren von mir, ich frage mich echt auf welcher Grundlage.
Der Kundendienst hat den Namen nicht verdient.

Their automated systems should be turned off. No communication at all would be better than the grossly inaccurate information that gets automatically sent to us.
Just a few of the messages we received for an item originally scheduled for Monday.
Wednesday 9:00am: arriving today in Dalton, PA (our location) between 0600 and 0900 (message received at end of window with no delivery, call or further message)
Friday 9:34am: item is in Allentown Pennsylvania (90 minutes away)
Friday 11:45am: item is Denver Colorado. ?!?!
If you call their number the terribly mapped auto prompts only take you in circles.
We can deal with delayed deliveries but this inaccurate information is very frustrating when we are attempting to have someone there when it arrives. If you can't figure out your automatic systems, please just turn them off and make people go to a tracking page.
We will be rethinking orders through Sam's Club if they continue with this shipper.

It’s the worst company!!! They “lost “my Forniture twice already!!!!
Someone is keep stealing the Forniture!!!
They need to investigate this company!

⭐ Very Disappointing Delivery Experience

Our experience with Maersk’s delivery service for our Lowe’s appliances was extremely disappointing and unprofessional.

Our refrigerator and stove were scheduled for delivery on Sunday between 10:00 AM and 1:00 PM. At exactly 10:00 AM, we received a call telling us that our delivery had been canceled because they were having truck issues.

I asked whether another truck could be sent out since we had already planned our entire day around this scheduled delivery. I was simply told no, and that I would have to contact Lowe’s myself and figure out how to get it rescheduled.

The earliest we could get another delivery was Tuesday—two days later. Because we were expecting our new refrigerator, we ended up losing groceries, and because our stove was also part of the delivery, we had nothing to cook on for two days.

What made the situation even more frustrating was the complete lack of accountability. When we contacted the company to ask whether anything could be done to compensate us for the inconvenience and lost food, we were again told there was nothing they could do and that we needed to contact Lowe’s.

The customer service and communication were terrible. If you schedule a three-hour delivery window and then cancel at the exact moment that window begins, the customer should not be left responsible for figuring everything out.

I do want to make one thing clear: the workers who eventually delivered and installed our appliances were very nice and professional. My complaint is not with them.

My complaint is with the delivery system, customer service, lack of communication, and complete unwillingness to take responsibility when something goes wrong. For a company handling major appliance deliveries, I expected much better.

The worst experience ever stat away form this shitty company from these thiefs its costing me 5900 Euro on charges because nobody gives an answer to release cargo and they just play around.Made dispute on payment they come back with the reply that the dispute has been refused and the payment needs to be done,asking for the invoice in Euro currency to be made the payment and they send it in PLN since my company is Polish and costing more money on exchange.
Contacting them every day to resolve the problem and nobody cares just saying we will send you an email and nothing happens.When i ask to speak with a manager just forwarding calls to other agents and no solution.Name of the agent Rajesh.Ns
Stat away from this scam company worst ever

The people Maersk is sending for Lowe’s deliveries in Loveland, CO., are not fully trained, or they DO NOT KNOW what they are doing. This is the latest delivery that these young Latin men have messed up. I am a Latina immigrant from a Central America. so I was hoping to give them the benefit of the doubt, but enough is enough. The first incident was when they came to install a gas dryer and created a flood in my downstairs floor because they loosened my washer’s drainage hose. They also weren’t sure not sure how to connect the gas line. The second time they came, I had specifically requested that the installation be carried by others who are professionals. These young Latin men hired by Maersk or a Maersk contractor, are not professionals. They are cheap labor for Maersk.

The installation was for a gas stove that also required the removal of the old stove. Again, they looked at the valve and said they could not close it because they would have to go into my crawl space and they were not allowed to do so. I mentioned that the shutoff for the valve was right behind the stove and that it was just different. They said they couldn’t do the install because they did not think that was the valve. It’s just different! They left the stove but did not haul away the old stove as they were supposed to do. Yesterday was the last straw! I bought a refrigerator and again, they were supposed to delivery and install it, and remove the old refrigerator. As soon as I saw them, I knew these 2 young Latino men were the untrained cheap labor guys Maersk has hired for these jobs. I was hoping they would do a good job. (Stupid me!) The first thing out of the guy’s mouth when I told him the old fridge was ready for removal, he said he was not supposed to haul it away. I said yes you are. He called his supervisor, and I assumed he was informed he needed to haul it. He then informs me that they could not install the fridge because it would not go through the door. I told him we had removed the screen door and we had enough room to get it thought. He called his supervisor again! The guy told him it was his call. I asked him to at least try because I had taken measurements and knew it would get through. He kept saying he didn’t believe it would go through, but finally agreed to try, while informing me that if the fridge got scratched, it would be my responsibility. I accepted that then went inside to ensure ensure the old fridge was ready to be hauled away I came out to talk with him and let him know they could haul it away, but he said that they were going to get the new one in first. I said okay, went inside to have my family move the fridge out of the way. While doing this, one of my guys tells me that the Maersk delivery guys were leaving!!!! They left! No wonder they didn’t want to haul my old fridge out the door! They left without even giving me the option of allowing them to drop off the fridge on my driveway so that I could get it inside and have it installed by someone else! THIS IS THE KIND OF CHEAPER LABOR MAERSK IS GETTING GOR DELIVERIES!!!! I have loved purchase from Lowe’s but this is the last straw!!!! NO MORE!!!

HORRIBLE COMMUNICATION. Can't talk to anyone on the phone. Email responses are generic automated emails that are not helpful. If I could give them 0 Stars I would. They cost me $6,500 in storage costs because their faulty website would not take my delivery order. No one would take my delivery order over email or the phone. Unreal.

I am extremely disappointed with my experience with Maersk Home Delivery.

I was expecting delivery of a 72-inch bathroom vanity with a stone top from Lowe’s today. The tracking information showed it was scheduled for delivery, so my wife and I stayed home all day waiting.

After hearing nothing, I called customer service and waited on hold for over 40 minutes, only to be told that my vanity had been damaged and that’s why it was never delivered. No one contacted me beforehand to let me know.

The representative wanted to email me photos to see if I would still accept the damaged item. I declined and told them I should not have to decide whether to accept a damaged product after wasting an entire day waiting for a delivery that was never going to happen. I refused the shipment.

Now Lowe’s has to investigate before I can reorder, which means even more delays on a bathroom renovation that was already scheduled.

Customers deserve better communication. If a shipment is damaged, notify the customer immediately instead of letting them wait all day for a delivery that isn’t coming.

I hope Maersk reviews its delivery and customer communication process so this doesn’t happen to others.

I ordered a couch on 7/1. Today is 8/3. The final mile date keeps getting pushed back. With no delivery date in sight.

When I email maersk for an answer, they give an extremely vague explanation. If I had known they were so bad to work with I would not have ordered the couch. I cannot believe something takes well over 6 weeks to come. Extremely disappointed and nervous it may not even come.

Eine Anfrage bzgl. verloren gegangener Sendung bei Maersk Duisburg wird knapp und unhöflich "abgebürstet". Telefonische Kommunikation absolut frustrierend mit Callcenter in Indien(?). Keine Hilfe, keine Unterstützung, kein Interesse - nur Formschreiben in englischer Sprache, welche Datenschutz in den Vordergrund stellen.

Wird von Spreadshirt als Versanddienstleitser bis zur Grenze verwendet.
Ich habe T-Shirts erstellt, die ich für 4 Runde Geburtstage gestaltet habe.
Das Paket hätte bis 28.7. ankommen sollen. Seit 22.7. gibt es kein Update bei Maersk und Spreadshirt kann mir angeblich auch nicht helfen weil sie nicht mehr Infos als ich von Maersk haben.
Da ich die Shirts selbst gestaltet habe und sie personalisiert sind, werde ich auch mein Geld nicht zurückbekommen.
Verstehe nicht wie ein Versanddienstleister mit dieser Bewertung noch verwendet werden kann. Grundsätzlich liegt das Problem m.M.n. bei Spreadshirt, solche Anbieter sollten nicht beauftragt werden.

Damaged goods then last mile Maersk contractor Fireball Transport out of Colchester Vermont explained if I didn't order cheap China junk it would not have been damaged. Called Maersk amd all they did was call Fireball amd believe their lies. Im done with the Alibaba platform.

"I am writing to express my strong dissatisfaction with the transportation of container. The cargo was delayed at Ningbo terminal for 21 days (from May 26 to June 16) without any operational reason. Total transit time from Incheon to Constanta has reached 77 days, which violates the standard transit terms. This delay causes me severe financial and planning issues."

My package has been "out for delivery" for multiple days. Its past due. No one answers the phone. No one returns calls.

I wish I could give this a review less than zero.

Maersk was the shipping company chosen by Amazon to pick up and return an items that required special handling - it was an item being exchanged under warranty.

They were impossible to schedule with, didn’t show in the appointment date, which had a 12 hour window, but eventually showed up on another day.

They picked up the item, but never notified Amazon, so I was charged over a thousand dollars because Amazon didn’t know they had the item.

The item has been “Out for Delivery” per their portal for three weeks. Customer service can’t explain why, but see that they checked it back in.

If you hear their name - run!!!

In the meantime, I have to get a lawyer and file suit.