Mallinandson Reviews 

92
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Exemplary service from Ryan @Mallin and Son. I attended in person due to visiting the area for unconnected business and met Ryan. Instantly, the service we love and expect from God's own country... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service. Had two Barbour Jackets that needed Rewaxing. A Beaufort and a Pintail…. both completed within 7 days. Arranged to drop off and pick them up personally. Both look and fee... Toon meer

Beoordeeld met 5 van de 5 sterren

Had my 60 year old Belstaff cleaned and re-waxed by Mallin & Son. Great service from the first email contact to receiving my jacket back home, and all at a very reasonable price. Will use them again.... Toon meer

Beoordeeld met 5 van de 5 sterren

Had my 10 years plus Belstaff Trialmaster rewaxed. As I lived close by Ryan said it wasn’t a problem dropping it off. A week later it’s been returned by post looking fantastic. Very professiona... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Wax jacket reproofing, repairs and alterations.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

92 reviews

5 sterren
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4,9

Alle reviews

(92)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Mallinandson recently sent my wax coat to this…

I recently sent my wax coat to this company for relaxing .I was truely amazed with the result when it was returned to me it just looked like new.
I have had this coat over thirty years and after having it rewaxed I think I will have many more years with it.
This company is family run , something I love to promote.
If you have any wax jacket or coat wanting reproofing this is the company to use.
They are based on Yorkshire.
All the years I have had my coat I never mind going out in the 🌧️☔.
Thank you Julia the lady that reproofed my coat.

3 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top notch in all areas!

Both the humans behind the business and the workmanship are top notch. I wish I had more things to re-wax. HIGHLY RECOMMEND!

9 juni 2023
Review zonder uitnodiging
Logo Mallinandson

Antwoord van Mallinandson

Our pleasure and thank you!

Beoordeeld met 5 van de 5 sterren

Great service with excellent results

Great service with excellent results! I have just had my Barbour bomber jacket repaired and re-waxed by Mallin & Son. They’ve given a tired garment a new lease of life. Will definitely be returning.

1 juni 2023
Review zonder uitnodiging
Logo Mallinandson

Antwoord van Mallinandson

Thank you for using our service!

Beoordeeld met 5 van de 5 sterren

Rewaxed when Barbour wouldn't

During an exam, my 4 month old Barbour Jacket was mistakenly taken home by someone else. Upon returning it to lost and found, as a king gesture, they dry cleaned the jacket for me.

This stripped the jacket out of most of its protective wax layer

The first thing I did was to contact Barbour's customer service, and the instantly dismissed me and my query, saying my jacket was beyond salvageable as it had been washed.

I was almost going to accept the fact that my GBP 270 jacket was going to be deadweight until I found Mallin and Son.

Ryan was quick to reassure me that my jacket could be saved, and assured me it was not an issue. He even replied to every single one of my queries, and was very patient with my delayed shipping as I was overseas over the easter holidays.

The jacket came back today looking brand new, and i'm so excited for winter for when I can show it off to the world again

20 mei 2023
Review zonder uitnodiging
Logo Mallinandson

Antwoord van Mallinandson

Our pleasure and thank you!

Beoordeeld met 5 van de 5 sterren

Fantastic Service

I ordered a John Partridge Fish Tale Parka from Mallin and Son to be sent to Portugal. The jacket only took a couple of days to arrive here in Portugal but then got stuck in Customs thanks to Brexit. It took another three weeks for me to eventually receive my jacket. During this time, Mallin and Son were extremely helpful in replying to my emails and facilitating the customs clearance of my jacket. They even took in on them to pay the VAT. The jacket itself is beautifully made and came with a free red beanie. I couldn't praise their service enough.

19 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Barbour jacket.

My 32 year old Barbour jacket was more 'holes' than 'jacket' when Mallin and Son carried out numerous repairs and it came back with a new lease of life.
After this jacket was returned to Mallin and Son for a new zip (some time later), Royal Mail lost it unfortunately. Once again Mallin and Son stepped up and sent me a new, replacement jacket. Fantastic service from this company and I will definitely use them again for any work my jacket requires.

30 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I asked if l could wash my Barbour…

I asked if l could wash my Barbour before l sent it because the cuffs collar and interfacing were grubby the said no they would do this as part of the service. The rewax was very good but it certainly had not been cleaned the collar and interfacing were still dirty the cuffs were still dirty and it was obviously not washed at all because the pockets and cuffs were full of sand. So a real waste of money and my time.

12 mei 2022
Review zonder uitnodiging
Logo Mallinandson

Antwoord van Mallinandson

Hi Jennifer, we're obviously disappointed that you're unhappy with our service back in June but we'll explain below as we have via email. 1. We advised on you not washing a wax jacket as it can ruin the fabric. It will also tell you this on the label. We wash our jackets by hand.. 2. Your jacket collar and cuffs had suffered from some serious wear, so much so that the liberty print on the cuff had started to fade, with holes appearing on the fold. When we cleaned them, the material started to disintegrate. 3. We would be very surprised if we returned a jacket with pockets full of sand. Most customers empty their pockets before sending in to us. 4. We're not sure what you mean by the interfacing. Glad to hear you're happy with the re-wax though.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, Jacket rewaxed and it looks like new. Very quick turnaround and excellent customer service. Special thanks to Julie to rewaxed the Jacket

8 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered a t shirt and there was a…

I ordered a t shirt and there was a delay in despatch by a few days but I received a free beanie as a way of apology. Totally unexpected and it’s these type of things that stick in your mind and mean you will use the company again. Cheers

13 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I sent my tired and battle scarred…

I sent my tired and battle scarred Trench coat for leather trimming , various repairs to linings and leg straps etc
The coat is now better than new , I am delighted , first class quality craftwork and tip top service

16 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service. My jacket is good as new. It's now been mended and rewaxed - it's not taken that long - just a couple of weeks. I would recommend this to anyone who has a Barbour!

21 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Gold Standard of Customer Service!

My first time getting a service from Mallin & Son.
Excellent communications via email and phone when I wanted to check which of the repair otions was the right one.
My daughter's wax jacket came back looking like new, with very neat repairs to tears and holes on the sleeves, and a wax re-finish which is better than the original. Exceptional service! Highly recomended. It even came back with a card to say who had done the work: a nice touch.

21 april 2022
Review zonder uitnodiging

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