Marshalls Plc Reviews 

I purchased paving flags on 3rd may. I was then given the 9th may from their email for delivery. No delivery arrived so I telephoned their delivery help line & was told I had the wrong number so I checked there delivery email & pressed redial on the same number, I was put on hold until the line went dead. I phoned again & was told they would call me back, they never did I also sent emails with no reply. I opened a dispute with PayPal for no delivery then 20 days later I got refunded from PayPal. Confirmation for Sales Order X2413156 - Order Placers Ref 120/237479

The Marshalls delivery truck crashed into my parked car and rammed it into the parked car beside it and then drove off. When we first spoke to Marshalls about the incident they claimed not to have a driver in the area at the time. When we then visited the building site close by they gave us a delivery note which confirms they were dropping off a delivery just minutes before the crash. I have now called them back several times since to discuss the incident further and each time I am told someone will call me back. The police are now considering it a hit and run as they have exceeded the 24 hours to report such an incident. Not only has the driver shown himself to be a morally corrupt part of society by just driving off, but the entire Marshalls Group now has as well.

Great service would order from them again 100%

Arrived on time, no damages, friendly driver, great

The product is delivered on time The staff is kind and helpful. He clearly explains to me the matters I don't know.

Made order for copings on 8th May. They were supposed to be delivered on 17th May. I called them 2 days before delivered and asked to reschedule for the 20th May, they agreed on the new delivery date.
On 20th May I took 1 day of unpaid holiday to manage the delivery, but no one showed up. I immediately reached out to them. They said they will check with the haulier, but I didn't get any reply for the whole day.
On the 21st May, I reached out to them once again, and they said it would be delivered on 22nd May.
On 22nd May I took another unpaid leave day, but once again no one showed up. I reached out to them and cancelled the order. They immediately cancelled the order, but after 1 week, I still haven't seen my refund.

Great customer service. Easy to contact, very helpful agent. Also delivery driver was very efficient and kept me informed as to when he would arrive and he arrived exactly on time.
Would definitely buy from this company again.

Ordered slabs at the start of may with a delivery date for the end of may! Comes to the day and my tracking wouldn’t work so rang and was told that they would be delivered today and the driver would give me a call with a ETA. 4:30pm they still haven’t arrived? So tried to ring them just kept being put on hold then get cut off! We had guys booked in to lay said slabs so I am out of pocket for the slabs themselves and the guys we had booked! Took a day off work for nothing too! Trying to get through to someone is proving difficult. Would never ever use this company again.

Terrible communication, delivery was intended to be two weeks in advance from the date of purchase but even still they were unable to commit to a date. Cancelled order.

The jointing compound is pretty difficult to use and clean. To be honest it goes off too quickly.
We found a better product elsewhere.

Order came on time .very kind friendly polite and helpful staff

Main part of order not received by end of planned delivery day. Your tracking information is very basic and gives no idea of an estimated delivery time or of delays being experienced. Now too late to find out what happens next, as it is outside your office hours. I would expect at least a call or email to notify, at the earliest opportunity, that target delivery date was not to be achieved. Very disappointed.
.....One day later: delivery arrived whilst customer service were working on finding out new delivery time/day. Very good service from then on. Lucky I was in, though.

Prompt & efficient service, as usual

Good price, easy delivery and good communication- what’s not to like?

Delivery was as ordered and at the time expected. The product is of a good quality and as described on the website.

Ordered paving specifically because it was in stock. Paid and booked a delivery date and got an email the following g day to say that delivery would be three months later than the confirmed date.

Ordered 6packs of blocks for driveway online and delivered as promised on time. Excellent delivery driver... Nikolai...put the delivery just where needed.