Martin & Co Birmingham Harborne Reviews 

I had a really positive experience with Ben Mortimore. He was quite helpful and professional throughout the entire process, from my initial inquiry to the application stage. He was very patient in answering all my questions and addressing every concern I had, taking the time to explain everything clearly and making sure I felt comfortable and well informed. The whole experience was smooth and reassuring, and I felt supported every step of the way.

I have been dealing with Sim through out my process of finding an apartment for myself. She is really helpful and able to understand our requirements and concerns which helped me a lot . And She is responding to messages and mails very very quickly. Finally I found a good place to stay in Dudley.

Thank you Sim and the team

I had a amazing experience with safa ahmed she is helpfull, good interaction very professional and dedicated staff

Thanks to Zack for looking after me and my property.

Extremely disappointing experience — would not recommend.

My flatmate and I have lived in this apartment since December 2025, and unfortunately, our experience with the property management has been nothing short of unacceptable.

We were repeatedly blamed for causing the mould in the apartment, despite the fact that we were the ones left having to live with it. It took FIVE MONTHS for someone to finally come out and deal with the issue. For five months, we were left living in conditions that we considered completely uninhabitable, with very little communication or urgency from the people responsible for managing the property.

What made matters worse was the complete lack of communication. We had to chase them multiple times just to get updates and answers. We should never have had to repeatedly contact our property managers simply to get basic information about an issue that directly affected our living conditions.

We also paid our rent on time throughout the entire tenancy, yet when it came to discussing some form of reimbursement for what we had been put through, we were given nothing but delays and empty promises.

Beth Cunningham, our property manager, was extremely unhelpful and often appeared to have little understanding of what was actually going on and was on annual leave most of the time. Her manager, Mariah Khan, was even worse. We were repeatedly promised a small reimbursement, only for it to be delayed over and over again. If you make a commitment to tenants, you should actually follow through with it rather than continuously pushing it back.

The entire situation has been incredibly frustrating and has completely ruined our experience of moving out. The way the mould issue was handled, the lack of communication, the constant chasing, and the repeated delays over reimbursement were simply unacceptable.

Moving home is stressful enough without having to fight to get basic issues acknowledged and resolved. After this experience, I would strongly think twice before renting through this management team. The level of communication, accountability and customer service we received was extremely poor.

What should have been the end of our tenancy turned into months of unnecessary stress and frustration. Very disappointing from start to finish.

Avoid like the plague if you are a landlord.

Thanks Martin& CO for your great service special thanks to Sim Kaur who helped me with the application

I viewed a house with Sim Kaur yesterday and was impressed by her care and attention. Thank you.

From the initial call with Jordan at the office, to the amazing show around with Adam, I couldn’t have asked for a better initial experience. Both friendly, prompt, considerate and helpful. Highly recommended.

Very much co operative and friendly

I love how timely and professional “Sim kaur” is .He answers my questions very well.

I have been dealing with Martin and Co, Harbourne for a number of years, always found them to professional and helpful
I having been dealing with Oscar who is always on hand and up to date with his knowledge.
On this occasion I have been looked after by Sim Kaur; who has done an excellent job and secured a tenant within days of the property going live. Thank you Simran

Quick and easy service provided by Jordan and a well-delivered viewing with Seher.

Thankyou very much Sufyan for your time and help with a property I enquired about, and, at my viewing, Ben was very helpful and informative, answering any questions I had !

Sufyan made the process of viewing flats and applying for tenancy incredibly smooth. He was clear with his communication, and very helpful in booking us in. Thank you Sufyan!

Mr. Bogdan Miu was really supportive with my renting process. Highly recommend

Great team at Harborne branch - really proactive in getting our house sold. Professional, approachable and very responsive.

I am very disappointed with my daughter’s tenancy experience with Martin & Co Birmingham Harborne Lettings & Estate Agents, particularly the service and communication from the property consultant involved, Ms Simran.

During the tenancy, my daughter faced serious inconvenience due to a water leakage issue. In our experience, the matter was not handled with the urgency, follow-up, or tenant support that such a situation required. Communication with the landlord was also not timely, which made the situation more stressful and inconvenient for my daughter.

We also had concerns regarding the handling of payments and deductions at the end of the tenancy. In our view, the refund process was not managed properly in line with the tenancy agreement, and the rent deposit was held for an unnecessarily long period.

Ultimately, my daughter had to seek legal support and pursue a statutory claim through the UK Deposit Protection Service.

Based on our experience, I would not recommend Martin & Co Birmingham Harborne Lettings & Estate Agents to tenants who expect timely communication, proper tenancy support, and a smooth deposit return process.

I would like to express my sincere gratitude to Bogdan Oglu for the outstanding service he provided. From start to finish, his behaviour was incredibly respectful, polite, and professional. He conducted himself like a true gentleman throughout our interaction.

What stood out the most was his dedication; his follow-up was prompt and thorough, ensuring that everything was sorted perfectly. Furthermore, I must mention how impeccably dressed and smartly turned out he was, which truly reflected his high standards and respect for the customers.

Thank you, Bogdan, for such a brilliant experience. You are an absolute credit to the company!