Martin Tolhurst Solicitors Reviews 

530
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Once I decided to move again there was no question in my mind regarding solicitors. Gemma Nie and her team at Martin Tolhurst have now dealt with one house sale and two purchases for me. They are... Toon meer

Beoordeeld met 5 van de 5 sterren

We had no problem with our sale and purchase the solicitors were Very fast at getting us to completion on both properties would recommend them to everyone . Would like to thank them all for a very fa... Toon meer

Beoordeeld met 5 van de 5 sterren

I would like to thank Samantha Harvey and her team at Martin Tolhurst solicitors for the help, support and guidance throughout the process of selling my house. Would recommend ! Everyone friendly a... Toon meer

Beoordeeld met 4 van de 5 sterren

We have used this company before & had not had an overly bad experience. Sometimes it had been difficult to get hold of someone then others had got involved. House selling is still a stressful procedu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Advocaat

Geschreven door het bedrijf

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way. With 4 offices across Kent, including: Gillingham, Ashford, Longfield, and Sittingbourne, and over 160 staff across our dedicated teams, we are able to support and service clients in Kent and beyond.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

530 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,8

Alle reviews

(530)

74 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Fantastic service from Heidi

Fantastic service from Heidi. Friendly, responsive, and very empathetic with excellent communication throughout. Highly recommend!

6 maart 2026
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided. We hope to act for you again for you in the future.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Beoordeeld met 5 van de 5 sterren

We used Sarah from Martin tolhurst for…

We used Sarah from Martin tolhurst for probate for our late parents estate
Sarah kept us updated all the way along and was only a email or phone call away
Would definitely recommend sarah

9 maart 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Online Team

Beoordeeld met 5 van de 5 sterren

Super efficient very helpful staff.

The firm of Martin Tolhurst was actually recommend to me by the Estate Agent I used to handle the sale of my late Father's house in the UK. Living in Spain I really didn't have the opportunity to do much research or time to find a solicitor/conveyancing firm myself.
I am so glad I took the advice.
Kirsty and Amy were helpful and super efficient and a pleasure to deal with.
Living in Spain made no difference as they were totally accessable on the phone and always responded very quickly to any emails.
I would have NO hesitation in recommending them to anyone.
Thank you Kirsty and Amy for all your help.

28 februari 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Beoordeeld met 5 van de 5 sterren

helpful and professional

helpful and professional during the conveyancing of my property

13 februari 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Beoordeeld met 5 van de 5 sterren

Danny Ball and the team were professional

Danny ball and the team were extremely professional and prompt in dealing with everything. They achieved completion on our behalf in record time.
We certainly recommend Martin Tolhurst.
Mike & Heather Hewgill

12 februari 2026
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Antwoord van Martin Tolhurst Solicitors

What a great review, thank you so much for taking the time to leave your feedback for us! Your comments are really appreciated by everyone at Martin Tolhurst.
Online Team

Beoordeeld met 5 van de 5 sterren

Very happy with their services

Very happy with their services. Easy to communicate with and efficient

9 februari 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you for taking the time to review our service. We are delighted we met your expectations. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam

Beoordeeld met 5 van de 5 sterren

Thanks Martin Tolhurst, was impressed

I felt Martin Tolhurst were extremely good. I had no problems, they were extremely fast to respond to any questions I had.
I would definitely use again and would absolutely recommend.

30 januari 2026
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Antwoord van Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided. We hope to act for you again for you in the future.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Beoordeeld met 5 van de 5 sterren

Efficient, communicative property team

Would definitely recommend Martin Tolhurst. Tom Bexhell’s team were extremely communicative, efficient and proactive on my property sale/purchase. Particularly Jodie who was super helpful and patient with my daily phone calls as we hit some delays with my buyer’s solicitors.

6 februari 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Sam, Online Team

Beoordeeld met 5 van de 5 sterren

I was very impressed with Martin…

I was very impressed with Martin Tolhurst Solicitors who dealt with both my late mother’s estate and the purchase of my house. The two ladies I dealt with were very helpful and I would highly recommend them.

5 februari 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you for your wonderful feedback! It was a pleasure to act for you on your matter. We really appreciate you taking the time to leave this review. Thank you again.
Martin Tolhurst Solicitors
Online Team

Beoordeeld met 5 van de 5 sterren

Outstanding Service with Genuine Care

I received exceptional service from my solicitor and genuinely couldn’t have asked for better support. From the very beginning, everything felt highly personalised and handled with real care and understanding. I always felt listened to and never rushed, and my views and feelings were consistently taken into consideration. Most importantly, I felt completely comfortable and safe discussing very distressing and personal situations, which made an enormous difference to me throughout the process.

11 december 2025
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you so much for your kind words. We really appreciate you taking the time to share your positive experience with us. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Beoordeeld met 5 van de 5 sterren

Professional, efficient and helpful staff

Thank you to the professional, efficient and helpful staff at Martin Tolhurst solicitors.
I have just 'completed' on the purchase of my new home. Communication was excellent whether by email or on the telephone. Queries were dealt with promptly and the process went smoothly.

27 januari 2026
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Antwoord van Martin Tolhurst Solicitors

What a great review, thank you so much for taking the time to leave your feedback for us! Your comments are really appreciated by everyone at Martin Tolhurst.
Sam
Online Team

Beoordeeld met 5 van de 5 sterren

Proactive, efficient and professional

Martin Tolhurst were extremely professional and efficient in dealing with the sale of my property and purchase of a new home. All correspondence was handled extremely fast and any queries I had were dealt with promptly. Gemma Nie, the conveyancer, was extremely professional and explained everything so clearly to us. Buying a house has many confusing elements and she guided us through each step. She was pro active, efficient and if unavailable, someone in her team was always there to help. Anita and Gemma were very professional and attentive. A special mention to Nichola McArthur who was very prompt and responsive to my multiple emails and questions! Highly recommend Martin Tolhurst.

19 januari 2026
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Antwoord van Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Sam, Online Team

Beoordeeld met 5 van de 5 sterren

Having just used the services of Martin…

Having just used the services of Martin Tolhurst Solicitors for the sale of our property and purchase of a new property, we would highly recommend them. Ours was not a straight forward case, but they were very thorough to the point of other organisations that were involved in the chain commenting that they were having to respond to questions that they had never been asked before. The whole team were very professional and courteous and it was always possible to speak to someone directly in the team whenever we put a call through, they were always very clear and concise in their response. We would have no hesitation in recommending them.

15 januari 2026
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.

Best wishes,
Sam - Online Team

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish. Responsive to requests and enquiries and very helpful and friendly. I would definitely use again and refer.

16 januari 2026
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you for taking the time to review our service. We are delighted that we met your expectations. We truly hope to work with you again in the future. Thank you again.

Best wishes,
Sam

Beoordeeld met 2 van de 5 sterren

Disappointing experience despite strong reputation

We instructed this firm during an extremely stressful landlord situation, expecting professional guidance, clarity, and support throughout the process.
Unfortunately, our experience did not meet those expectations. The solicitor handling our matter demonstrated a lack of understanding of key legal issues, including deposit protection and the implications this has on Section 21 notices. As non-lawyers, we relied heavily on professional advice, yet we found ourselves repeatedly having to question actions taken, check documents for errors, and flag issues that should have been identified from the outset.
Communication was inconsistent and often unclear, adding unnecessary stress during an already very difficult period. Even after raising concerns directly, charges were still applied for correspondence that arose from mistakes or poor handling.
This was particularly disappointing given the firm’s strong overall reputation, which is why we chose them. Sadly, our experience suggests that the quality of service can vary significantly depending on the solicitor assigned to your case, and there did not appear to be adequate oversight.
While the matter is now concluded, we were left feeling unsupported and disappointed, especially considering the emotional and financial strain we were already under.
I would strongly advise anyone instructing this firm to ensure close supervision of their case and to seek clear confirmation of both strategy and costs at every stage.

22 augustus 2025
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you for taking the time to leave a review. We are sorry to hear that your experience did not meet your expectations during what was clearly a challenging and stressful situation.

We are proud of the consistently high standard of service we aim to provide, and feedback of this nature is taken seriously. While we cannot comment on individual matters publicly, your comments have been noted and reviewed internally and will inform our ongoing focus on supervision, consistency of service, and client experience across the firm.

We regret that you were left feeling disappointed and thank you for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

When my mother died they handled the…

When my mother died they handled the sale of her house and was very professional and efficient, keeping us informed every step of the way.

12 januari 2026
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you for your wonderful feedback! It was a pleasure to act for you. We really appreciate you taking the time to leave this review. Thank you again.

Sam
Martin Tolhurst Solicitors
Online Team

Beoordeeld met 3 van de 5 sterren

To much documents by e-mail that needed…

To much documents by e-mail that needed to be printed and returned

19 december 2025
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Antwoord van Martin Tolhurst Solicitors

Thank you for your feedback. We appreciate your comments and are sorry you found the service unsatisfactory. We will refer your comments to the relevant persons who dealt with your case.

Beoordeeld met 5 van de 5 sterren

Speedy service

The team at Martin Tolhurst were quick to answer our queries during our recent move and everything went through well.

8 december 2025
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Beoordeeld met 5 van de 5 sterren

Could not recommend a solicitor more!

Gemma and her team were prompt and reassuring. I never had to worry as they answered my questions immediatley and laid any anxiety I had to rest!

Everything was taken care of for me I just had to sign some forms!

12 december 2025
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you so much for your kind words. We really appreciate you taking the time to share your positive experience with us. We hope to work with you again in the future. Thank you again.

Best wishes,
Sam

Martin Tolhurst Solicitors
Online Team

Beoordeeld met 5 van de 5 sterren

Great experience start to finish

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick responses, always helpful - made the process seem like the quickest and smoothest purchase ever. Highly recommend and would definitely use again. Normally when estate agents offer their solicitiors I am bit sceptical due to bad past experiences, but cannot fault it this time. Thank you

1 juni 2025
Review zonder uitnodiging
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Antwoord van Martin Tolhurst Solicitors

Thank you for your wonderful feedback! It was a pleasure to act for you on your matter. We really appreciate you taking the time to leave this review. Thank you again.
Sam
Martin Tolhurst Solicitors
Online Team

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