Martin Tolhurst Solicitors Reviews 

We have used Martin Tolhurst to deal with the sale and purchase of four properties over several years and have been very pleased with the service given. Great communication, prompt responses to queries and reasonable cost. Highly recommended.

In managing our highly complex and fast paced sale the whole team from conveyancing to new business onboarding was fantastic -- highly recommend

I dealt with Giles at Martin Tolhurst and he was brilliant. Giles has been a huge support for my family during a complex time, providing great information, actioning requests with a quick turn around and no matter how long between communications, was always up to speed on the case and updates. Thank you for all your help. Wouldn’t use anyone else now.

Outstanding team at Martin Tolhurst, efficient,available and capable. Jane Williams and her team work seamlessly.
Highly recommended

If I could I’d give 10 stars. Cannot rate this solicitor highly enough. Particularly Gemma, Ellie, Nicola and Anita at the gillingham branch. These ladies worked tirelessly right up until our move date. We were kept in the loop every step of the way with everything being explained to us in simpler terms. Moving and paperwork can be quite daunting but these ladies took the time to break things down and answer any questions we had.

They went above and beyond on our move day as we experienced a blip with our mortgage lender. At no fault of Martin tolhurst they took responsibility of the problem and made sure we moved on that day even working later than office hours. Constantly chasing for us and calling us every 30 minutes with an update. The compassion and care shown by these ladies was second to none. We cannot thank you enough for everything you did. We hope to never move again but if we do we know we’re to come for our conveyancing.

Anna and Tyler

Tolhurst’s conveyancing team transformed a daunting two-property sale into a seamless experience. Alicia’s constant reassurance and swift answers put my mind at ease, while Lesley’s clear, stage-by-stage updates kept me fully informed and in control. With just one final transaction to go, I’m confident they’ll deliver the same exceptional efficiency.

We instructed Martin Tolhurst Solicitors for both the sale of our property and the purchase of a new-build, and we were very pleased with the service throughout.

The team was consistently professional, responsive, and helpful at every stage. They explained each part of the process clearly, including the extra complexities involved in buying a new-build and dealing with a deed of variation. We always felt they had our best interests in mind.

Even when things became stressful and time-sensitive, the team remained calm, reliable, and efficient. Communication was clear and timely, and we were never left unsure about what was happening or what the next step would be.

We would confidently recommend Martin Tolhurst to anyone buying or selling.

A special thanks to Abdul Mutallib, Amy and rest of the team for their hard work and support!

I would highly recommend this solicitor. Our move experience was made all the less stressful due to the dedicated service that we received throughout, both for the sale and purchase of our old and new property. The team at Martin Tolhurst always responded to all our enquiries within 1-2 hours, (on occasion out of normal office hours). Although telephone calls were not answered immediately, our backup E Mails and voice messages were responded to in the time detailed above by either E-Mail or via a direct call. Charlotte, Abbie and the team were friendly, professional and attentive to all our needs throughout the sale and purchase periods. I would use the firm again without question.

Great communication. We felt supported throughout the process.
Friendly and professional service

Absolutely brilliant solicitors!
From start to finish utterly professional, I would highly recommend them.

Very efficient service and kept us well informed throughout the property sale process

If I could give zero stars, I would. We’ve been dealing with Abbie Oswald, and I believe Hannah? As they represent the buyer of our property, and their handling of the process has been nothing short of incompetent. Despite being over four months into the sale, they only realised two days before exchange that they hadn’t verified the buyer's proof of funds—an absolutely basic requirement that should have been checked at the very start. They’ve caused repeated delays, complete ignored multiple emails in the chain, made numerous errors (including thinking our freehold house was a flat for weeks, even after having the title, offer and survey!), and have shown a shocking lack of communication and attention to detail throughout. These issues have pushed the chain to the brink of collapse (we have one week left to exchange before our purchase pulls out) and caused significant stress and uncertainty for everyone involved.

I would strongly advise anyone looking for a reliable, professional conveyancer to steer clear.

Edit - I have added information for the house purchase you’re dealing with. It’s very accurate as we have had the misfortune of dealing with you. Happy to chat with Trustpilot and provide them with evidence to prove this also ☺️

Needing a solicitor to complete paperwork at short notice for my settlement agreement, I found Giles Dobson to be extremely helpful and professional and will certainly use again.

How this company is still operating and hasn't been struck off is a miracle, my ex husband used Martin Tolhurst, so they were not my solicitor, thank the lord, but I had the misfortune of having to deal with them, as I was representing myself. This company reply so slowly, via pigeon would be faster, they are rude, unprofessional and send documents to the wrong people, which is not good in a divorce case, they seem to have mathematical problems, which I raised, but they assured me they were correct, in fact they was incorrect and this delayed matters and cost me a lose of property sale to the sum of 5k, as the case needed to go to court and my ex husband I would assume alot of extra costs, to be told by the Judge, yes these figures do not add up, it's something when a solicitor can't add up and can't keep private documents safe. Please don't be fooled by all the good reviews not all the solicitors are doing a good job at this firm, some need to return to university for more training. I feel very sorry for the young girls they send out to deal with the unhappy clients, because you never get to see the rude unprofessional solicitor, not sure why, it's not like they are replying to any emails. I am now looking at buying another property & looking at other reviews for Martin Tolhurst, Wards seem to like using this company even though you have alot of bad reviews, so not that I would even consider using your firm, Wards will not convince me to use you even for a quick sale, in fact I wouldn't use Martin Tolhurst if you was free.
EDIT - I am more than happy for trust pilot to contact me for more details of my review, I have stated in my review Martin Tolhurst were not acting on behalf of myself, but I did need to deal with them, so this review is valid as I have had dealings with them, if trust pilot need any further details of timings or documents sent and incorrect documents sent to me, I am more than happy to supply these details, I also have court paperwork from the judge stating the query with Matin Tolhursts mathematical skills.

We’re so glad we chose Martin Tolhurst Solicitors for our home purchase. Gemma Nie looked after our case and was consistently professional, thorough, and approachable. Her calm and efficient handling of everything made a big difference and helped things go smoothly.

I found this company extremely professional. My solicitor was friendly, knowledgable, & extremely helpful, while patient with me, during changes that were out of my control.
I can’t recommend my solicitor & Martin Tolhurst enough.

I had a rather protracted conveyancing time with issues at the beginning and end but Amanda came to the rescue. Nothing was too much trouble for Amanda she dealt with my queries with professionalism and kindness. Keeping me well informed of any queries that arose.
Happy to recommend Martin Tolhurst's services

Absolutely dreadful solicitors who should be avoided at all costs. We were recommended to use them via Wards for the sale of our property. It was impossible to get hold of our case manager Samantha Harvey via the telephone, a vital email from the Freeholder took over 8 weeks to be forwarded on and that was only after chasing them and the response to the buyers questions took weeks to be sent to the buyers solicitor (also using Martin Tolhurst) despite us answering them the week they were initially sent. The buyer ended up pulling out of the sale due to an issue with the Freeholder.

Despite us asking Martin Tolhurst to be referred to their leasehold team to address the issue with the Freeholder it took weeks of chasing before we were contacted by the new enquiries team. None of the various teams communicate with each other which meant we were constantly sending over the same information. Several weeks later we finally had a consultation with Adam Waters who spend 15 minutes lecturing us on how much everything was going to cost, didn’t actually provide any legal advice on the issue presented and then had the audacity to claim he was worth £250 an hour so wanted £750 to write a letter we had already drafted and done the leg work for. Absolute lunacy when anyone with eyes can read a legal document and see where someone is incorrect. We will never use this company again and will be advising all friends and family to mark and avoid!

We cannot recommend Martin Tolhurst Solicitors highly enough for making our home-buying experience smooth, efficient, and stress-free. Purchasing a property in the UK can often be a lengthy and detail-intensive process, and as first-time buyers, we were initially unfamiliar with the procedures involved.

Thankfully, with the expert guidance of Mr. Abdul Mutallip and his dedicated team, everything was handled with exceptional professionalism and care. From start to finish, the entire process was completed in just one and a half months—a truly impressive turnaround.

A heartfelt thank you to Abdul and his team for their outstanding service. We are incredibly grateful!