maya.ph Reviews 

HARD TO REACH CUSTOMER SERVICE AND THEY HAVE THE WORST CUSTOMER SERVICE. THEY ARE CLOSING YOURCASE WITHOUT GIVING YOU AN UPDATE. YOU NUST REALIZE THAT THEY AGAIN CLOSED THE ISSUE YOU RAISED AFTER CHECKING THE STATUS.

I’m writing to express my disappointment regarding a recent experience I had with your Customer Service representative named Mitch, as well as the ongoing issue with an e-transfer transaction made from my Maya Wallet to GCash.

The transaction took place on Wednesday, July 30, 2025, and was marked as successfully transferred in your system. However, the amount has not been credited to the recipient’s GCash account up to this moment.

I have been patiently following up, and your system repeatedly stated that Maya is currently experiencing issues with e-transfers and advised me to allow 3 banking days for resolution. I waited as instructed.

This morning, I contacted your Customer Service again and explained the situation. Unfortunately, the response I received from Mitch was unhelpful and dismissive. Rather than providing a proper status update or assistance, she merely sent me generic links and advised me to "settle it with the account owner"—which is both confusing and inappropriate, considering the transfer was initiated and confirmed on your platform.

I am requesting:

A proper status update on the transaction.

An investigation into the conduct of the CS representative.

Assurance that this issue will be escalated and resolved promptly.

This situation has caused inconvenience and frustration, and I hope it can be addressed with the urgency and professionalism expected from Maya.

Thank you for your attention.

Not pro-customer when it comes to victims of targeted phishing. My use of "targeted" here is intentional. They'll gatekeep you out of long ticket request processing, they even "temporarily" closed my account. Their customer support gave me wrong info on how to process documents, and even blamed me that I followed the wrong procedure, the same procedure they gave! What's the point of being proactive and doing due diligence if they do not even follow due process. They would simply make you wait weeks before they'll just close your case and put it in their trash bin. If I could give 0 or even negative stars, I would have done it with no hesitation whatsoever. Besides, it's in their name "Maya." Ma"Maya" na mentality. Unprofessional and unethical.

They lie and scam people take money from your account and when you try to resolve the issue with customer service it's a joke.. Almost impossible to get through to a live person.. That gives you zero help.. Hope that you just give up...not trusting.. Cheat.. lieing..scamer... Same level as a common pick pocket
..this review from over 60 days of hours of calls...reading other reviews here and on the app I'm not alone...

Paymaya will give you a hard time to get your money back!
I Sent 2 transactions same amount last June 12 and it showed it will be recieved by june 13, but of course it has 2 different reference ID. But paymaya credited my account only 1 of the transactions. I guess they only look or check the amount but not the transaction ID maybe? Btw It's july 3 already and I still haven't credited and having a hard time to get my money back! Paymaya Sucks! Gcash will credited you right away if they made a mistake without even contacting customer service! Paymaya will tell you to wait 9 days and 5 days, 2 days an and an exact time and in the end they will tell you, there still no feedback. PAYMAYA sucks! Note: that even now I still don't recieve my money!it's july 3,2025

Review for Maya Bank – Address Update Experience

Updating my address with Maya Bank has been an unnecessarily frustrating and exhausting process.

To start with, the support system is handled by a chatbot that makes it really hard to get through to a real person. You’re forced to go through repetitive questions and options, and only after several tries does it finally let you speak to a live agent.

But even after reaching a live agent, things didn’t get better. I was told to email docs-supportATmaya.ph, but the problem is — the instructions from the agent and the email support don’t match. One tells you to submit a certain set of documents, the other says something completely different. It’s confusing and honestly just frustrating to go back and forth, submitting the same information in slightly different formats only to be told it’s not enough.

Overall, the process is just too long and poorly coordinated for something that should be simple. It really feels like the support teams aren’t aligned, and as a customer, I end up stuck in the middle.

I hope Maya Bank seriously works on improving and streamlining their support — especially for basic requests like this. It would make a big difference in the customer experience.

Plsss help me for claim my money

TRASH. TRASH. THEIR CUSTOMER SERVICE IS USELESS. ONE OF THE WORST I EVER ENCOUNTERED. PINALAYAS PA NG ISANG RECEPTIONIST YUNG NAGPUNTA SA OFFICE NILA NA MAY DALA PANG BABY. BASURA.

don't use this Maya for any gambling site inside this apps..you can't win. my account I think is set to lose.. because when I deposit other my wallet account atlease I win a bit..but when I deposit using this Maya wallet I never win for 3 months!! I guarantee my account using Maya is set losing account!!

It's a struggle to me on maya and the other but on start had been agresive top on of my brain .when i explore all things on those, i had been her.. so confused on my future and fortune

No support at all! Its not possible to contact them at all. No email, no phone, no sms nothing works. Only stupid robot AI which doesn't solve any of your problems. They just don't want solve any custommers problems they have. And they have a lot of problems. Me example doesn't work any whithdraval from any atm. Can i get support? No!

Disgusting customer supports whenever you need assistance there's no customer support so disappointed in this bank

The service is incredibly poor. All I need is a ticket for the limit error and OTP, but I'm being asked for so many details, including my balance. What’s the point of asking for my balance? It feels like a scam against your own customers. After waiting for an hour, support closed the conversation because I didn't want to provide so many private details It felt suspicious, like an attempt to scam or hack my account.

i transferred 20.000 php from
Maya to Gcash bank. it did not arrive. i called support and after they checked it the said within 3 banking days it will be credited or back in the maya account. that was 11 days ago. nothing happened. Also lots of other issues with maya. Pin blocked without telling why, texts i receive are more than all others combined, etc.

Just used Maya recently, while I like the cashback promos for load as well as the higher interest rate for savings but I am dissatisfied with their credit. Their customer service would keep calling you despite not your due date yet and even after payment is made on time or earlier! Like why your system not updating payment made when confirmation msg was already
sent?????

scam they will not pay you

Temporary blocked ko account ko,,
Para change email, so ok naman na change email naman,
So papa unblock ko na,, 7days lng daw, 2weeks na, wala man lng feed back,,
Pera ko yun,, pinag hirapan ng asawa ko maipadala ,pambili ng gatas ng anak ko,, ano na,,
Paki gawan naman paraan,,
Paki usap na po,,,,

SCAM SCAM SCAM. MAYA I NEED MY MONEY. yesterday paymaya/maya blocked my account for no reason. I have bitcoin worth $4,500 in my maya account. They dont allow me to login. They sent me an email to contact them. When i contact the email it says the email is not working i should login to my account to contact their customer service. When they know they have restricted me from signing my account. I need my money or else i will be getting a lawyer for this. I need a reason why you block my account or return my money now. You are SCAM i need my money now.

Very bad customer service!

After trying to do the account upgrade several times I always got messages by SMS like the data wouldn't have been complete, my name wouldn't match the one on my ID, the ID shouldn't be a copy and other reasons which are all of course absolutely incorrect.

When messaging the customer service concerning this, the AI chat was completely useless. When I managed to get in touch with any human, they asked after some data, but after I provided them and gave more details they simply stopped replying.

I never ever got any valid reason why my account upgrade failed or what could be a possible solution of my problems.

I can't remember to ever have faced a worse customer service before.

Maya has the worst customer service. They said their system shows my transactions were completed and it showing Processing on my end for more than a month now and my payments were not posted. I even sent them screenshots which they should see that it is "Processing" not completed. They insist it has been completed. They asked to uninstall and reinstall the app, which obviously wouldn't help because the transactions were not posted. It is not safe to use their App!!! You will never know if your payments will go through, and they are not that responsive. It took them weeks to respond.