MB Brent Park Reviews 

160
•
TrustScore 4.5 uit 5

4,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The team have great communication skills and Haydar ensured it was an easy and quick process for me to view the car, test drive and get an independent inspection. Everyone was very welcoming and was h... Toon meer

Beoordeeld met 5 van de 5 sterren

Had constant contact with Haydar who gave us top quality service from initial call to completion of purchase. Explained everything to the utmost. The do's and don'ts. What would be beneficial and what... Toon meer

Beoordeeld met 5 van de 5 sterren

It was a pleasure dealing with MB Brent Park. Adam the sales rep was very knowledgeable, professional and helpful, attentive but not over zealous. He guided me to make the right decision regarding th... Toon meer

Beoordeeld met 1 van de 5 sterren

Was confused over which model to buy, did my research and Yasser was extremely knowledgeable, helpful not pushy, laid out the facts and, in fact, some I never thought of. I could then decide. Called h... Toon meer


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

160 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 40% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(160)

69 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Absolutely shocking experience avoid !!!!

Absolutely shocking experience. They sold me a car that is not roadworthy – it can cut out at any time while driving, which is extremely dangerous, especially as I have a child. I was told the issue had been fixed, but it clearly wasn’t. This car is nothing short of a death trap.

They were very quick to take my money, but now that I’ve raised concerns, they are making everything difficult. No courtesy car has been provided and I’m just expected to sit and wait, even though I rely on my car for work.

I am extremely unhappy and feel completely let down. Please avoid this company at all costs – they do not care about customer safety or service. They just want your MONEY !!!

27 september 2025
Review zonder uitnodiging
Logo MB Brent Park

Antwoord van MB Brent Park

Thank you for your review, Cullam. We’re sorry to hear how you feel and we understand how concerning it would be to experience anything unexpected while driving, especially with a child.

To clarify the facts, you reported this concern around 7 months after purchase. Despite the time elapsed, we were still happy to assist and booked the vehicle in. We carried out a full diagnostic inspection and found no faults recorded. You then took the vehicle to Mercedes-Benz for a further assessment, and they also found no faults. You also confirmed to us that the vehicle has not cut out again since.

Given that no faults have been identified by either ourselves or Mercedes-Benz, we are limited in what we can repair or replace without any evidence of an underlying issue. That said, we are not dismissing your concerns. If the issue reoccurs, we would encourage you to contact us immediately at the time it happens (and if safe to do so, note any warning lights/messages and the conditions it occurs under), and we will do our best to help you investigate further.

Regarding a courtesy car, we do not offer courtesy vehicles, which is stated as part of our dealership policy.

We remain willing to assist where we reasonably can, and we’d like to resolve this with you as fairly as possible.

Kind regards,
M B Brent Park

Beoordeeld met 5 van de 5 sterren

Visited to see what cars available

Visited to see what cars are available and to see set up and was very impressed. Made me feel welcome and very professional conduct
Yasser helped me with my enquiry and nothing was a problem. To the point late in the day I wanted to view a car and car was cleaned for me to view. Service is very good and I hope that I do business with them.

20 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

MB Brent Park is one of the best…

MB Brent Park is one of the best companies I’ve ever dealt with and their price, the way they treat me as a customer was brilliant and so helpful. I compare their prices with other dealers and certainly their price was the best.
I highly recommend them to anyone who really look into purchase a nice car with price matching price.

11 september 2025
Beoordeeld met 5 van de 5 sterren

Had a smooth satisfying experience with…

Had a smooth satisfying experience with MB Brent Park. Mahdi the sales person was very professional and attentive towards my requirement. He patiently listened to my expectations and he provided me with best options. Communication was black and white with him which felt me more comfortable with my purchase. They were quick and accurate with paperwork. Mahdi was accommodating when I requested for extra polish and cleaning. Thanks for service.

3 september 2025
Beoordeeld met 5 van de 5 sterren

Adam was fantastic throughout

Adam was fantastic throughout. He made the finance deal really easy to understand and the whole process smooth and stress-free. Very helpful and professional. Absolutely love my new A-Class!

23 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Experience

I recently purchased a Mercedes-Benz GLA from Adam and couldn’t be happier with the experience. From start to finish, Adam was professional, friendly, and made the whole process smooth and stress-free.

20 augustus 2025
Beoordeeld met 5 van de 5 sterren

Exceptional service from MB Brent Park

Exceptional service from MB Brent Park! Mahdi was brilliant from my first call right through to driving away in my new car. He was professional, friendly, and kept me informed at every stage. Haydar and Adam were also fantastic – knowledgeable, approachable, and true to their word. Any minor work we felt was needed on the car was carried out quickly and to a very high standard. They have a great selection of high-quality cars for all budgets, making it easy to find the right one with confidence. Highly recommended!

2 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Review for MB Brent Park – Extremely Disappointing Experience

I rarely write reviews, but my experience with MB Brent Park was so appalling that I feel compelled to warn others. This was, without a doubt, one of the worst dealerships I have ever dealt with.

From start to finish, the service was unprofessional, misleading, and dismissive. Communication was poor – calls and emails often went unanswered or were returned far too late. When I did manage to speak with someone, I was met with vague responses and empty promises.

The car I was shown looked decent at first glance, but closer inspection revealed issues that had clearly been hidden or downplayed. When I raised legitimate concerns, they were brushed off with attitude and defensiveness rather than any sense of accountability or willingness to resolve the problem.

Their after-sales support was nonexistent. Once they had my money, they made it painfully obvious that they didn’t care about my satisfaction or whether the vehicle had any issues. I was left to deal with the aftermath completely on my own.

Overall, MB Brent Park represents everything that gives used car dealers a bad name. If you’re considering doing business with them, I strongly advise you to look elsewhere. Save yourself the stress, time, and potential financial loss. There are far more honest and reliable dealerships out there.

7 augustus 2025
Review zonder uitnodiging
Logo MB Brent Park

Antwoord van MB Brent Park

Thank you for your review, Olubisi Jaiyeola.

We’re sorry to read your comments, however what you’ve described is not a true reflection of M B Brent Park. We are one of London’s largest Mercedes-Benz specialists, with over 20 years’ experience in the motor trade, and we sell more Mercedes-Benz than any other independent dealer in the country. We’re proud of the thousands of happy customers who choose us for our high standards, excellent customer service, and the personal, warm and friendly approach we take to both sales and servicing.

At present, we have no record of any purchase or enquiry under your name, and the review does not include vehicle details, dates, or specific information that would allow us to investigate properly. As written, it is very general and important details are missing, which means we cannot respond fully or fairly in a public forum.

If you have dealt with us directly, please email info@mbbrentpark.co.uk
with your full name, vehicle registration (if applicable), and the date of your visit/purchase so a member of management can look into this promptly.

Kind regards,
M B Brent Park

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer