MB&G Insurance Reviews 1.336

Our table (bough through Oak furniture land) has developed damage that is identical to an issue identified shortly after delivery. On that initial visit, the engineer explicitly stated the cause was insufficient lacquering at the manufacturing stage. Fast forward to now, the same engineer has inspected the same table, the same type of damage has reappeared, yet this critical context appears to have been disregarded entirely in the final decision.
Instead, the claim has been rejected on the basis of “failure to follow care instructions” and alleged “sunlight damage.” Both points are highly questionable. Our garden is north-facing, receives minimal direct sunlight, and yet only half the table is affected (the half not repaired initially). The explanation simply does not hold up to even basic scrutiny.
Even more concerning are the inconsistencies within the report itself. It references statements about waxing frequency that we do not recall making, raising doubts about the accuracy and reliability of the assessment overall. When key details are either misrepresented or overlooked, it undermines confidence in the entire process.
What we are left with is the impression of a decision that has been shaped to fit a rejection outcome, rather than one based on a fair and thorough evaluation of the facts. The prior engineer’s findings, the pattern of damage, and the physical context have all seemingly been ignored.

This experience has highlighted a lack of accountability, poor attention to detail, and a concerning willingness to dismiss legitimate claims.

We will be escalating this matter further with Oak Furniture and seeking independent advice.

Based on this experience, I would strongly advise to not take out an insurance with this company for anything! Not worth the paper it's written on.

Honestly the best insurance company i have dealt with, my claim handler Luke Armstrong was very friendly and efficient, took just over a week from me starting a claim to them accepting my claim and sending for payment, will definitely be renewing my policy with them when up for renewal, thank you.

Pretty efficient process, was able to get everything sorted quickly. Thanks for call Lauren : )

I have had to make two claims and they were both dealt with very professionally. Communication was excellent and very helpful. Payment was prompt. I highly recommend this company.

Excellent customer service. I had to make a claim and it was dealt with speedily and efficiently by the agent I was dealing with.
I have been advised that I can thank Luke for the way he handled my claim.

I got around half of the money back that I had to pay out for a repair to my motorhome in Spain when my engine management light was on and adblue warnings were flashing up. Why the diagnostic work isn't covered I have no idea and nobody has explained it to me. The garage can't sort the problem out until they have diagnosed what it is.
I got the feeling that I was "getting away" with something and should be grateful to get anything back because I didn't have a screen shot or print out of the fault code...even though they don't pay for the diagnostic work anyway. So yes I was pleased to get something back from a legitimate claim but not over impressed. However the payout was quick and the service responsive and efficient on a positive note.

Having spent £64k on a Motorhome I was assured the warranty was with a genuine company.

6 months after the purchase the vehicle wouldn’t engage any gears without restarting the engine several times, the warning sign displayed Check Transmission and gear unavailable.
When it did finally engage a gear the vehicle was almost impossible to drive kangarooing along in forward and reverse gears.
I waited six weeks for the first available slot at an authorised Fiat main dealer so to comply with the warranty.
After a whole week of diagnosis they identified that the clutch fluid was contaminated and was the likely cause of the problem. The work was completed and the dealership invoiced MB&G for the fees connected to the repair.
MB&G have declined the claim stating that the problem was neither mechanical or electrical. :-/

I have had to use them twice in the last 3 years
I broke down with my motor home got home the garage told me it would be 3 weeks til they could look at it
RAC said they could get a mechanic in2days they gave me a price had to pay the mobile mechanic so I could get on my holiday
Rang md&g told me what I had to ,do they were very good they told me what to send in they told me they don’t pay out till they agreed with the garage the price
They understood my situation and said they would pay me witch I was really pleased with
I would advise anybody to take out the insurance for there motor home with these company like me if you don’t use them it’s always there as a piece of mind

Well, I treated this claim with a certain amount of trepidation because insurance claoms do not have a good reputation. Despite this the experience was good. Apparently I had valued the caravan on the low side so they reduced some of the claim. How I would know the exact true value is a mystery and my repairer had never heard of this before. However payment was prompt and the overall experience was goo

good advice when rang initially, then garage was able to liase directly with the team and I sent the completed invoice following the work being done and was reimbursed the agreed amount within five days

Repair for motorhome through warranty. Paid out in full quickly following simple claim process.

Spoken to the team a few times about resolving an issue with the gap insurance and they said someone would be in contact over 3 weeks ago now I have received a CCJ all because you guys haven't kept your end of the bargain + honestly convinced this is a scam.

MB&G were efficient, transparent, keeping me up to date through all stages of my claim. They were precise in telling me what they needed from me. They settled my claim quickly with no issues.

As my manufacturers warranty was lost due to dealership closure. This gives me peace of mind on a nearly new caravan if anything did go wrong.

Purchased my 6month vehicle warranty with MD&G insurance as these were recommended by the dealership. After the 6 months was up I then renewed with them as they were competitive on price and the renewal was quick and easy. The customer service was excellent! Although I haven’t made a claim yet I’m still giving 5 stars due to the experience so far!!

I needed some clarification on the claims procedure. Adam responded quickly and in a most informative way, couldn't have been more helpful.

My car with only 47000 miles had a radiator that started leaking and needed replacing.
MB&G refused to pay under warranty stating wear and tear!
Based on this, they can say everything is wear and tear. A radiator is not a serviceable item and the car has full service history. It also took them over 2 days to even decide leaving me out of pocket and without a car. The warrany is pointless in my opinion based on their approach

The Customer service is excellent, and always prompt. Robert Bagley the claims advisor is always very helpful and responds to queries very quickly.

I was unsure about whether to take this insurance when I bought this car but I am grateful I did as it has saved me a fortune!