mcarbo.com Reviews 

⭐ 1 Star — Extremely disappointing customer service

I purchased a sight pusher from M*CARBO on September 4. At the time of purchase, I was told that the order would ship within a few days.

When I still had not received any shipping information by the end of the following week, I contacted M*CARBO by email multiple times—approximately two or three times—to find out what was happening with my order. I received no response whatsoever.

I eventually emailed them again and specifically requested that the order be canceled. Once again, I received no response.

Because I could not get any response from the company regarding an order I had already paid for, I disputed the transaction with my credit card company. That dispute remains open because M*CARBO has apparently not responded to the credit card company’s inquiry either.

Then, today, nearly a month after I placed the order, I suddenly received an email stating that the order had shipped.

I understand that shipping delays can happen. What is most disappointing here is the complete lack of communication and customer service. I made multiple attempts to contact the company, including specifically asking to cancel the order, and received no response.

Having an order ship almost a month after it was placed—after multiple unanswered emails and a cancellation request—is simply not the customer service experience I expected.

Beyond disappointed with this experience. Based on what happened, I would be very hesitant to place another order with M*CARBO.

Extremely slow getting orders shipped out. They brag about how quick they ship but also mention “ We shoot for same day shipping but sh!t happens. Send us a text for an update. We won't leave you behind.” Just make you wait a week or two before handing over your package to a carrier.

I place an order with them and one day it shows as delivered but it's not in my mailbox.

I emailed them and a few days later I got a response back that I need to file a claim with a postal service which is an immediate red flag that I have to do the leg work because their package never showed up.

I'd go to file the claim and the post office tells me a claim cannot be filed because the package was not insured.

I send them multiple emails advising them of this and asking for a new package or a refund and they ignore me for weeks.

I got my money back from a credit card dispute.

Absolute dirtbag behavior. No wonder why their reviews are garbage.

When I received my kit I watched the instructional video, but the spring would not install as shown. I noticed one leg was much shorter than the one in the video and the one pictured on the site. I contacted help and support. I was told the spring was an updated version and I needed to watch the video. When I replied that I had watched the video and the spring was too short to install they ghosted me. So much for customer service. Now I’m stuck with a spring that I can’t install. It won’t install because it is too short on one leg.

Well thought out products in that Industry. They do care about the customer experience which is why they have always made it right, even if they are human and mess up once in a while. I have always felt welcomed to the brotherhood. Semper Fi. and Carry on. the instructional video a good to use. I am enjoying the Ruger Carbine products and the Taurus products.

Purchased accessories for my PMR30 and had issues after installing them. These were supposed to improve performance but did not. I sent a note to their so-called "Help email" and NEVER got a reply. Once they have your money, they couldn't care less.

I sent an email and a text asking for product fitment clarification, and so far, crickets. I’ve purchased their products previously, but if this is what I can expect via-a-vis customer service, I’ll look elsewhere.

so my package was late by quite a bit, when i called they answered. spoke to me like a person worked with me did what they could within reason. got my package today installed the parts its like a different firearm all together. great customer service great quality would order from them again in a heart beat.

I own a Ruger LCP .22LR with a stainless steel barrel. I wanted a matching silver metal trigger. MCARBO only offers a finished black trigger. Marc in engineering was kind in going out of his way to get me a raw unfinished trigger after I ordered it with a request in the order comment for a raw unfinished trigger. I received it today. It looks great. I can't wait to install it. Thanks again Marc and MCARBO.

Ok, so I originally bought the aftermarket OEM version of the sig flat trigger and the MCARBO spring kit for my 365. I've also tried out a few aftermarket version and although they were pretty nice, I am so so glad I tried MCARBO's trigger. Wish I did it sooner but hey this trigger is Awesome! My gunsmith even asked me about it. haha I 100% Love everything about this 365 trigger and I have to say that I am seriously impressed with the quality of this product. Pretty and solid! Be careful while adjusting the screw. Small changes make a massive difference.

M*CARBO is a private business focusing on specialized on-demand manufacturing parts (specifically for certain firearms). I purchased various aftermarket parts for a KELTEC KSG (orange safety shell followers, aluminum trigger + trigger spring kit, tube spikes, and shell selector lever extension, cheek protector + shoulder pad, barrel nut socket), and have been extremely pleased with the quality of all products.

Everything was packaged and shipped with great care, and delivery was speedy (even by standard shipping).

M*Carbo included some knick knacks (stickers mostly, LOL), and I believe I even used a 10% coupon for one of my follow-up purchases after my initial order.

If I had more firearms (or an armed security company using the KSG or SUB-2000), I definitely do business with this company again. Thank you for making this country great!