Very deceptive. I ordered, asked for a proof, upcharged me for additional thread count on a simple design and then wanted to charge me $100 to cancel the order. Their reason, it is past the 48 hou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Horrific experience. I was back-and-forth with Merchology for days on end because they originally sent my order to production without sending a proof (even though I explicitly requested a proof review... Toon meer
Very deceptive ordering process when trying to get a sample before placing a large bulk order. They send just the underlying product with no work done to it. Once you realize they are not including em... Toon meer
Bedrijf heeft geantwoord
Poor customer service. Ordered items from the Quick ship list (3-day turnaround). 24 days later, still only half fulfilled. No email, no update. The website is atrociously bad. No ability to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. There’s a reason why Merchology is a leading source of custom merchandise. Every part of our process is founded upon and supported by data. From logo-branded apparel, outerwear, and uniforms, to corporate gift ideas and promotional items that people actually want to keep; we have the company merch system down to a science.
Contactgegevens
121 Cheshire Lane N, 55305, Minnetonka, Verenigde Staten
- 1-855-214-8305
- sales@merchology.com
- www.merchology.com
1,6
Zeer slecht
47 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
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USE ANOTHER COMPANY
I put an order in for 2 items and before we even approved the logo I asked to add more items to the order so not to get the small order charge, they refused. Then I asked for my money back and they weren't interested in that. I have to ask my bank to cancel it now. They are not interested in building client relationships. Find another company that is better with customer service.
4 oktober 2019
Review zonder uitnodiging
Terrible Service
They list product that they do not carry. On top of that they take several weeks to communicate that to you. When order finally arrived the embroidery work was very poor.
3 oktober 2019
Review zonder uitnodiging
Hideous Embroidery
Hideous Embroidery. Do Not order from this company!
I ordered a male and female version of the North Face Black Tech Soft Shell Jackets. Expecting that my decision to order bulk would be driven by the style and feel of the jacket not the logo.
-I received a confirmation email WITH PHOTOS OF JACKETS W/ LOGOS that appeared well proportioned and scaled on the Left side of the chest as requested.
-Later, I received an email to approve logo. NO PICTURE OF JACKET, JUST THE LOGO and written measurements. Without the actual jacket on hand to verify measurements and scale, I trusted the the original photo sent depicting the entire jacket and logo. I approved the logo.
-When I received the Jackets, The logo was hideously larger than the jacket photo provided. I will not wear nor even consider giving this jacket to someone as a gift.
-Customer Service responded that they could not assist as I approved written measurements. Their disclaimer stated that it may appear different than actual product, but this difference was ridiculous!
-For a subtle classy look, DO NOT USE this company.
30 september 2019
Review zonder uitnodiging
Great customer service and fast…
Great customer service and fast shipping. I was also able to get discounts which didn't hurt. 🙌
27 september 2019
Review zonder uitnodiging
Look elsewhere
Product was shipped far later than was given to us on the website. Only received 3 of 4 shirts we ordered and no idea when the last is going to arrive.
After sales are slow to respond and we've paid a premium price so I am extremely disappointed in the service.
Would not use them again!!
26 mei 2019
Review zonder uitnodiging
Bad aftersales service
The first lot of merch I got from these guys was great. The second order took forever to arrive and was wrong in every way possible. I contacted them 2 weeks ago, describing the problem ago and have still not had any proposals on how they are going to resolve it.
Now it's too late for me to give to my crew so I've had to order alternative merch from elsewhere.
I wouldn't mind if they were cheap, but this is top dollar merch.
Appaling service
21 mei 2019
Review zonder uitnodiging
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