Millbrook Healthcare Reviews 

Never answer phones. Trying for a
Onth to contact them.

Bring back NRS

Fitted modular ramps down steps. Turned up on time and both were thorough hard working experts. Considerate to my needs and covered all aspects of my much needed access outside.Thank you.

Like the great majority of reviews I can only add to the very many negative ones that there are. The lack of competency of this firm is truly unbelievable. There does not seem to be any administrative organisation and from the moment you speak to a person it seems as if it is too much for them to help, you can be different accounts about the same enquiry e.g. 3 working days apart one receptionist said she could not tell me when the new parts came in for my wheelchair the second one had no difficulty in informing me when they came in (February). These are repairs that were put on order in January 2023 , 5 months and still waiting. Another NHS clinic wrote to them in March 2023 requesting a new assessment for me. I have just learnt that will take place mid July. Meanwhile I have to return to this clinic in June with them fully expecting the new assessment to be completed. How is it that one very busy clinic thinks 3 months to complete this would have been enough time yet the Wheelchair Clinic cannot manage the assessment in 4 months? Age UK, and others have expressed over the safety of my wheelchair. It has tipped me out twice and yet several phone calls to the wheelchair service has not triggered any concern or action by them. Some of the engineers who have called over 6 years have been surly and unhelpful. What is happening in this service that they are so demotivated and seem to take no pride in their service? Lack of money, time or even professional development are not sufficient excuses. Today I was given this email site to make an official complaint. It would seem they cannot even give the correct pathway to make a complaint. No constructive advice can be given , it has gone far beyond that.

Impossible to get through to! No one answers the phone and no idea which place in queue you are or any way of leaving a number to get them to ring back!

I finally after much debate got a decent perching stool from Redhill 3rd time lucky .. I don’t feel the company care but I do give a shout out to the delivery chaps

This review is only for Andy, he was an absolute pleasure and professional throughout my bathroom getting turned into a wet room, Andy came up with solutions to fit our needs that had never been thought of before, a scholar and a gent.

We have have a number of pieces of equipment delivered to help my husband who is housebound.
Each time we have had excellent service from the staff manning the phones and the delivery drivers. Thank you.

This is on behalf of my friend who is disabled
They left a hole in the wall
The sink is to low the shower floor is uneven
The day the completed the work she had to telephone me at 10pm because her hall and bedroom had flooded
Contractor wouldn't answer her calls as it was a weekend when he came to inspect the damage (they had fractured a pipe) he was unsympathetic and rude
The problem has had to be deferred as she found out she had cancer and has had to have treatment so at the moment hasn't the strength to fight it so she now has to live with a bathroom that is totally inadequate and they call themselves professionals
I think the NHS should investigate and also disability organisations

By far the most incompetent organisation I have had the misfortune to deal with. They can't get the basics right. This is the second time they have brought the wrong size toilet. They sent operatives to my house without letting me know they're coming. This company should be closed down; it's unparalleled incompetence at every level of the organisation.

Currently not a good Company to supply products to. Lack of any attempt at communicating with us despite trying to contact them numerous times and in numerous ways. Pay your Suppliers!

Someone has replied to this review but I am unable to see the direct message they say they have sent. please can you tell me where it was sent?

Terrible company. Last had contact with them in November following pointing out here how poor they were. Try ringing their number and options - you go round in circles. They are non responsive to complaints. Promised action but they do not deliver. The NHS should drop them.

Accounts department slow in paying invoices, will not answer the phone, do not reply to any messages
left on their answerphone and do not acknowledge or reply to emails.

Do Not Supply this company. They will not pay outstanding invoices. Their accounts department cannot be contacted and they will not reply to emails.

Unlike most of the comments my experience was far different more than words could express. Andy come to put in my wet room and he was such a lovely man. He was polite, the quickest and cleanest work person I have ever come across.
The bathroom is lovely and had to really thank him he got hurt and still came just so we could have our bathroom for Christmas he went the extra mile. Lovely gentleman the company was really helpful as well. Lovely people. I have recommended them to friends. I would give Andy 10* if it was possible
Thanks you so much Andy .

My dad bed broke over the Xmas Bank Holidays as they had a out of hours number was on the call for 2 and a half hour hold listening to music but no answer my dad with severe health condition had to sleep in a chair
Very disappointed and upsetting services

I had Andy come to change my bathroom to a wet room and honestly he is absolutely fantastic. Kept me in the know with everything that was going on his work is impeccable 👌. Friendly guy tidy worker, goes the extra mile. He has given me a beautiful wet room. I couldn't be happier with his work and his whole attitude through this process. Thanks Andy 5* all the way.

If there was 0 stars I would leave none. A company of liars and con artists. Ripped out our bathroom and left. Have been trying for 6 weeks to get them to return and complete the job.

Have regularly been lied to about timescales. Have been tricked into waiting until people are on annual leave before calling back.

Nobody has a clue what is going on. Regularly hung up on. Their head office doesn't seem to accept calls as the line just cuts when they answer.

I would not go anywhere near this company.

Contrary to a lot of other reviews, I found that Sophie and her team were fantastic and got the job done in a timely manner.

The guys that she subbed for the job were all punctual, polite and friendly. They really sped through the knock-through of my wall and finished everything very well. Personally, I'd recommend it. I don't see what other people's concerns were as I received 0 negarives.

could be worse Millbrook's was never as bad as the company that took over AJM ...............................................................................
never have i known such appalling company allowed to be a NHS Supplier .just read the other reviews on here .. now mine
wife severely disabled (Housebound) OT ordered new wheelchair via a zoom call to Millbrook's who were the council suppliers in February when this started.its now December and AJM have taken over the contract for many months.and NO WHEELCHAIR STILL.After calling them they insist my wife isn't housebound and has to go to them to collect the wheelchair.. this cant and wont happen .they speak down to the customer and blatantly lie .. i have tried every avenue open to me regarding this but so far no one has helped me..no speaking to my local MP . and newspaper...,