Ross Care Reviews 

Giovanni had a look at the wheelchair and decided to take it back to the depot to fix the RH handle as the rivet was missing. He said he would return the wheelchair at 15:00. I asked him to return after 15:30 as no one would be home at 15:00. He arrived just after 15:30 with the repaired wheelchair. He checked the wheelchair out and told me the wheels need replacing as they are worn out. He’s ordered them and will arrange to have them fitted. We have to await a phone call for fitting the wheels. Excellent service!

Gary was great,came for a home visit to change some bits on my son's chair,very positive experience.thank you Gary Thompson.

I am quite frustrated with Ross Care. Due to fix my daughters wheelchair. And I called early morning to ask if they have any idea if they will be coming in the morning or afternoon as I am having to deal with a emergency for work, where someone is critically ill and I need to visit . I did not ask for a time slot just asked where abouts on the list and if it would be morning or afternoon.
The only response they can give me is he will call when on his way!
What awful service

Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to walk at all . He is professional experienced and cares

Gary was really helpfull, happy with my wheelchair being fixed

Very helpful and polite happy to answer our questions also a professional service provided when my wheelchair was checked thoroughly and a return visit to change a wheel and the footplate changed to a more compact size
Many thanks

Please read ALL this review as the first part is about Wallasey the second part zbout the AMAZING PRESTON TEAM

We have been with wallasey for years and put up with shoddy inexperienced engineers never getting correct parts and parts taking weeks and no communication between any of the staff there staff leaving because its such a bad place to work meaning my daughter of now 22 being left with no legs for weeks upon a time!!

Until PRESTON this is the team we need and my daughter deserves from the admin staff Lou Lucy to the amazing engineers Matty the best engineer top bloke very experienced amazing at his job not one of them have let us down they go above and beyond they care they are dedicated and they understand that if someone's wheelchair is out of use then so is that person its not just a wheelchair its independence its that person's legs life and mobility and they do everything they can to keep you safe and moving and that is exactly how it should be but that's not been our journey unfortunately up until 4 months ago we are truly grateful for the help and support we have had from the Preston Team they have shown us how it can be done and I only wish the other Ross Care depots had the same work ethics as Preston thanks Matty for driving miles to collect new parts for Charlotte and for starting earlier and finishing later to make sure she had her independence ❤️

Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to his van, he returned with a replacement. This was also fitted quickly and both activities were performed with total professionalism.

Gary Thompson was great, polite and finished the repairs quickly

Took my son for a wheelchair appointment today as his is getting a bit small and the lady we had was very helpful & knowledgeable and asked a lot of questions to make sure we got the most suitable chair for him.
Very happy with my experience today :)

Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary always manages to fix it—even issues that others have found too difficult.

He genuinely goes above and beyond to help, and it’s clear he really cares about the people he supports. His kindness, reliability and expertise make such a difference to our family, and we couldn’t be more grateful. Ross Care is lucky to have him.

Gary was great friendly and helped really well

Friendly, professional and prompt service!

Gary was Very polite, professional. He fixed the problem and I felt that he cared.

Gary was amazing, so polite, friendly, professional, went out of his way to accomodate our needs, really understanding and worked quickly. Would recommend him to everyone.

Gary Thompson was contacted me 1 hour before dilivery and was on time.

He was very nice to talk to and friendly

Terry was very friendly. Got the job done, speedily.

Paul Jackson gave a very good service, very knowledgeable and informative.

Your representative was extremely helpful -Gary Thompson did an great repair and was very efficient and business like - he was kind and friendly and very thoughtful
He put the wheelchair back into car which was very kind as I am 80 and sometimes struggle to lift it back into boot

Thanks to Sean Taylor, Ross Care engineer, for delivering our son’s wheelchair; ensuring the chair was delivered and setup in readiness for our holiday the following day, which we greatly appreciate. Sean took the time to ensure our son was very comfortable in his new chair and his patience, empathy, and understanding with our son made the whole process so much easier. We truly appreciate the care and professionalism shown and would also like to extend our thanks to the whole Ross Care team for their support throughout.