Belinda sorted us out with new walking shoes for me and new insoles for my husband. Really helpful and cheerful assistance and everything we needed was in stock at the right size. Excellent service th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thanks again to Lee in Colchester who always gives such professional help and excellent customer service. Have known him many years and the whole team are great x
Bedrijf heeft geantwoord
I purchased a pair of Scarpa walking boots from Millets in Colchester last year and the stitching on the right boot had perished over time. I took them into store yesterday to discuss the problem and... Toon meer
Bedrijf heeft geantwoord
Staff ignored me . Was an effort for them to take my money . I bought wrong size but dont want to go back. They had no plastic bags . Jo Cole
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Colchester
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17-18 High Street, CO1 1DB, Colchester, Verenigd Koninkrijk
- 01206 574615
5,0
Uitstekend
1K reviews
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Great Customer Service
Robert gave us great Customer Service today, very helpful. He worked out very quickly which type of shoe we needed, recommend a couple of Brands, and bingo, we had a shoe that fitted perfectly first time. Very happy
3 januari 2025
Review zonder uitnodiging
Excellent service and Gareth was so…
Excellent service and Gareth was so helpful
31 december 2024
Review zonder uitnodiging
Lee was extremely helpful
Lee was extremely helpful, thank you
3 januari 2025
Review zonder uitnodiging
Robert was very helpful in helping me…
Robert was very helpful in helping me find suitable walking boots. Excellent customer service. Thank you
2 januari 2025
Review zonder uitnodiging
Excellent service
Excellent service. Competent shop assistant. Thank you very much Lee.
Now need to test Nikwax waterproofing shoe and clothing sprays.
1 januari 2025
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We had to return a pair of walking…
We had to return a pair of walking boots that had a split in .
Lee was so helpful in letting us exchange them.
Customer service is top notch.
29 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great help and advice from Lee
Great help and advice from Lee. Great shop altogether. Thanks again
29 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Colchester
Thanks to Mandy & Lee at the Colchester store for ensuring that I got the discounted price for the boots.
27 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Really friendly and well informed staff…
Really friendly and well informed staff member Sophie
3 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful and Cheerful
We were served today by Belinda and her colleague, they were both very helpful and cheerful. Thank you
21 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Searching for bright lantern for emergencies.
I was looking for a good, bright lantern to use in my home during power cuts etc. Needing battery power in such situations, narrowed my choice. Belinda was very helpful in finding me a relevant selection, and checking brightness quality and other factors. I decided to buy two lanterns thanks to her help, as the prices made them good value. The 20% discount made that even better!
17 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
The shop assistant
The shop assistant, Lee, was very helpful and friendly and he helped me select the right products. I found the items I was looking for quickly and at a good price and I was very pleased.
18 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Sophie was so polite and helpful girl…
Sophie was so polite and helpful girl what a great girl who is working for the company.
16 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent customer service.
Excellent customer service.
Lee was brilliant
29 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
What an amazing customer service in…
What an amazing customer service in store. Really helpful assistant advised I could visit store with my broken tent pole. On arriving in store the manager was supper friendly and helpful and fixed the pole immediately on the spot. Would highly recommend this store for all camping/outdoor needs. Thank you
9 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Mandy was excellent and helpful
Mandy was excellent and helpful
9 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Good range of products at great prices
Good range of products at great prices. Sophie was very helpful which we appreciated.
9 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Excellent customer service from lee
Had a great in store experience today. I was advised and served by Lee. He was both knowledgeable and helpful.
8 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sophie was really helpful when i wanted…
Sophie was really helpful when i wanted to buy the gloves
23 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I needed 50 yes 50 sleeping bags
I needed 50 yes 50 sleeping bags, Lee and Gareth were so helpful and we sourced them in no time at all, thanks guys. Definitely coming back to Millets at Colchester
22 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
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