I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refre... Toon meer
Bedrijf heeft geantwoord
Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Toon meer
Bedrijf heeft geantwoord
I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Keswick
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
73 Main Street, CA12 5DS, Keswick, Verenigd Koninkrijk
- 01768 800372
4,9
Uitstekend
404 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service from Amy who was…
Great customer service from Amy who was pleasant and helpful throughout my visit would highly recommend and will return
11 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Very professional & excellent service…
Very professional & excellent service by Mark. Thank you.
10 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Thank you Melinda in Keswick
Thank you Melinda in Keswick. Kind & helpful. We love our purchases. Appreciate all the help & excellent service. 💚 p.s and the dog treats for the pooch 🐶
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Amy at the Keswick store was very…
Amy at the Keswick store was very friendly and helpful when I was purchasing a new pair of walk boots. Great customer service!
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Really friendly knowledgeable staff
Really friendly knowledgeable staff. Melinda was awesome.
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amy and Melinda were lovley very happy…
Amy and Melinda were lovley very happy oh my service! Highly recommend
27 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Two of pairs of socks
Popped in at Keswick Millets today for a couple of pairs of Bridgedale walking socks, thought I’d be spending around £30 or so, Mark said buy this for £1 as well and get the socks for 1/2 price! So I did and he was right! Thanks Mark, cheers
30 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service today from Riley when…
Excellent service today from Riley when purchasing new walking boots, very knowledgeable and helpful.
28 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Riley made us feel very comfortable
Riley made us feel very comfortable. Very friendly too.
28 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
We have just bought a pair of walking…
We have just bought a pair of walking boots for our son. Amy was so attentive and helpful. She made sure the boots were a perfect fit and she was in general a really lovely person. Great customer service should be always spoken about. We will return whenever we need anything else. Thanks Amy
27 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Warm friendly service from the staff.
Warm friendly service from the staff.
Especially Myra
13 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service
Great service - Amy was super helpful, thank you!
26 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Shopping for walking shoes
Shopping for walking shoes, I was served by both Riley then Mark who were knowledgeable, friendly and helpful. Great service from people who were respectful yet fun. I was given a superb offer on the shoes and even allowed to wear them in the house overnight to try them. I actually returned them because of the fit and was refunded with no quibble. Millets and manager Mark made for a great experience. Highly recommend.
24 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
A fantastic service
A fantastic service as I got all help I needed in just a click and everyone was very respectful and understanding like the worker I met today called Riley. A very polite and assisting worker indeed.
21 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great retail experience
Mark was extremely helpful and the range was excellent. Very happy with my new waking boots!
20 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Purchase of new walking boots
Went in for some new walking boots and very happy with my purchase. Mark was the sales member who assisted me. He was very friendly and approachable. I'll be returning soon for more walking gear.
20 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Amy served me buying a coat with…
Amy served me buying a coat with excellent customer service. 10/10
20 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amy was wonderfully helpful
Amy was wonderfully helpful. Thank you for your excellent advice.
13 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Purchased some waterproof boots
Purchased some waterproof boots, sales assistant Mya was very helpful with good honest advice 👍🏻👍🏻
13 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
All round good service
Very good service, excellent quality goods and great value
5 april 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
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