I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refre... Toon meer
Bedrijf heeft geantwoord
Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Toon meer
Bedrijf heeft geantwoord
I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Keswick
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
73 Main Street, CA12 5DS, Keswick, Verenigd Koninkrijk
- 01768 800372
4,9
Uitstekend
404 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Caroline is Great!
Served by Caroline today. She was fantastic and was more than willing to go the extra mile to help. An absolute credit to the store and company!
12 maart 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
You get good old fashioned service here. Martin
It was good to have the help, support and advice from Kelly without whom we wouldn't have been able to make the purchase that we did!
12 maart 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Served by a lovely lady named Amy
Served by a lovely lady named Amy. Very helpful and gave me all the information I needed.
9 maart 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Antwoord van Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
No problems at all.
No problems at all, great gear at good prices. I always call in here on my visits to keswick and and always come away with a new item of clothing.
28 september 2023
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very friendly staff
Very friendly staff. Great service. Thank you
2 maart 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Riley was fab!
I went shopping for some shoes not really knowing what I was looking for/ what type of shoes are best for different activities. The staff member Riley was a great help! Helped me pick out a pair of merrel boots which were very comfortable (which I struggle to find as I have wide feet) but he managed to help me find a good fitting size, and explained to me some stuff for aftercare that I might need down the line. So overall, this shop is lovely and the staff there are very kind and approachable, thanks again to Riley for helping me find what I needed! Would definitely recommend to others!!
27 februari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service and product knowledge
Great service and product knowledge by Mark. I highly recommend this shop. Great location for local walks as well!!
22 februari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent friendly professional service…
Excellent friendly professional service from Mellisa. Thank you.
23 februari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great selection of products with great…
Great selection of products with great special offers. We were served by Amy and Melinda who were both very helpful
3 februari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Helpful assistant Melinda
We were served by Melinda who was extremely helpful, in my view she went beyond what is expected from a sales assistant. The store in general was well laid out and well stocked.
Thank you Melinda.
26 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Friendly and helpful
Friendly, no pressure, knowledgeable and easy to deal with.
21 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Caroline was fab
Caroline was fab. Helpful and done with a smile! What's not to like. Thanks for Yaktrax
18 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Purchase of pair of shoes
On 12 January I purchased a pair of Merril MOAB3 GTX shoes. I was served by Amy, who was extremely efficient and very helpful. Nothing seemed to be to much bother for Amy, and at no point did she make me feel under any pressure to purchase the shoes. Amy also informed me that due to my membership of the Caravan and Camping Club I was due a discount, which helped towards making the sale.
12 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Friendly and helpful (unlike Blacks…
Friendly and helpful (unlike Blacks next door)
Amy was very helpful and knowledgable about about shoes and gloves. She is a little gem ! 👏👏great customer service , she could teach them in blacks a thing or two👏
3 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Amy’s customer service skills
Hi all,
Went into the store looking for some walking boots & was a bit disappointed they didn’t have my size in the ones I wanted. However! Amy was very helpful and patient with me & managed to find something suitable. Also bought a coat & some socks in the sale 👍🏻
Thanks again Amy 👍🏻
6 januari 2024
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Good service
9 december 2023
Antwoord van Millets - Keswick
Hello,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
Millets Online Reviews Team.
Such very helpful staff
Such very helpful staff. Melinda was exceptionally helpful. Good choice of clothes/shoes reasonably priced in store too
15 december 2023
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Amy was excellent
Amy was excellent, we brought a pair of shoes and a Swiss Army Knife she was very polite, helpful.
17 december 2023
Review zonder uitnodiging
Antwoord van Millets - Keswick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great store
Every time I’ve visited the store Mark and the other staff have been nothing short of amazing. Friendly, courteous and very knowledgeable. Returned some goods on Monday and the service was hassle free and very quick. I then purchased some boots and the advice given was on point as always.
11 december 2023
Review zonder uitnodiging
Antwoord van Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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