Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... Toon meer
Bedrijf heeft geantwoord
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Toon meer
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We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Penzance
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
1-2 Market Jew Street, TR18 2HN, Penzance, Verenigd Koninkrijk
- 01736 800173
4,9
Uitstekend
504 reviews
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Antwoord van Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Super helpful staff
Gina in the store was very helpful, and even pointed out a special offer I hadn’t spotted that saved me a few pounds. Thank you Gina!
21 februari 2025
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service and help
Excellent service and help from the staff at Penzance Milletts as usual. The gentleman (maybe manager???) who helped me was brilliant. Very knowledgeable, helpful and patient.
I have this on my receipt if this helps to identify the person who helped me.
Asst: 004
Clerk: 015
7 januari 2025
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Katy in Penzance was extremely helpful…
Katy in Penzance was extremely helpful and went to look in the stockroom for summer walking trousers. I bought the trousers I wanted and am very pleased with them. She also then found a good rucksack for me. Always a good shop to visit in Penzance.
12 februari 2025
Review zonder uitnodiging
Great knowledge and advice given
Great knowledge and advice given. Gina and Zach are very nice staff and always very friendly both helped me with a jacket purchase today.
10 februari 2025
Review zonder uitnodiging
Great service
Really helpful advice and patience when my child tried on all the hiking boots to choose the best fitting.
26 januari 2025
Review zonder uitnodiging
Staff (Gina) were very helpful and even offered to match online discounts
Staff (Gina) were very helpful
13 januari 2025
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Fantastic professional advice at Millets
Fantastic professional advice at Millets from Jade when buying some “serious” walking boots : expensive items so you really don’t want to make a mistake! Jade spent a lot of time making sure I got the right boots. She was super helpful, friendly, knew her stuff - and fantastic that as a National Trust member Millets offer a further 15% discount even on sale items. Lots of choice too and some great products on offer. And Ronald, our English Bull Terrier, didn’t need new boots but also got first class treatment with water and lots of treats! Dogs made very welcome in store which is fabulous too!
16 januari 2025
Review zonder uitnodiging
Great customer service
Great customer service from William, helped me get the right walking boots. Super polite and patient. Impeccable, highly recommended..
11 januari 2025
Review zonder uitnodiging
Helpful staff
12 januari 2025
Review zonder uitnodiging
Service from Jade was excellent
Service from Jade was excellent, very attentive dealing with two customers at same time!
10 januari 2025
Review zonder uitnodiging
Thanks!
We were guided on what materials are best for the different weather conditions by a male worker on Sunday, January 5th. Gina by the counter was also very lovely with us. Thank you both!
8 januari 2025
Review zonder uitnodiging
Friendly helpful staff and good sale…
Friendly helpful staff and good sale offers
22 december 2024
Review zonder uitnodiging
Prompt and efficient service
Prompt and efficient service. Friendly staff
2 januari 2025
Review zonder uitnodiging
What a great sales person.
What a great sales person.
Very helpful, patient and attentive.
Doug sold me a great pair of walking boots. Excellent advice and personalised service.
Thank you so much!
31 december 2024
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service. We were advised ably and gently by…
We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who assisted us when we returned to buy walking sandals 30 mins later: offering solid advice and keen pricing. Both ladies were are an excellent asset to Millets and their service would definitely encourage me to return!
27 december 2024
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
First time in Millets Penzance
First time in Millets Penzance, well stocked and friendly Doug.
13 december 2024
Review zonder uitnodiging
Antwoord van Millets - Penzance
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great service from Zachary a perfect…
Great service from Zachary a perfect fit. Thanks for the route tips!
10 december 2024
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Helpful and pleasant staff in Penzance.
Promptly served by Doug who was most helpful at the Penzance branch.
15 november 2024
Review zonder uitnodiging
Antwoord van Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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