Mole Valley Farmers Reviews 

I went into mole valley heath field branch on the 30th September at around 4.30.
I wanted some round posts.
There was a good selection to be fair,but they didn't have prices or measurements on them.
I didn't have a tape measure handy,so I went in and asked if they had one I can borrow,they didn't but they would send the guy out to help,I waited outside for five mins,and nobody arrived,so I went back in and asked for help.
The girl behind the desk( there were 3 girls in the shop,and a couple of customers as well as me.
I against asked about the wood and the girl handed me the size chart,I said that's why I asked you for a tape measure,she looked at me blankly.
I asked if I had done something wrong as they all just stared at me like I was inconveniencing them,then one of them said ok I'll find a tape measure and she came out to help me.
If the store was packed then I totally understand,but it wasn't there were more staff than customers.
So please can you advertise the size length and width of your wood outside(some has prices some does not) or please put a notice up saying please bring your own tape measure,in case we are busy,at least that way a customer won't inconvenience your staff.
I was made to feel uncomfortable and I don't think that's fair, considering I wanted to buy your product.
I'm sure the girls had more than there fair share of work to do behind the scenes,so if they are under pressure maybe you could staff the store a little more.
Overall I'm disappointed because moles generally a good store to visit.

Dreadful
Ordered twice click and collect
Items stated in stock
2 days later
Can’t fulfill orders
Received refund for one
Not the other.
Now having to chase it up
Nobody answers the phone at customer services.
Literally fuming at their incompetence.
I honestly wouldn’t use

Trying to order anything on the website is a complete joke, it constantly crashes, so frustrating.

Admittedly it was a Bank Holiday but farmers don't do Bank Holidays so getting to Frome Mole Valley and finding lots of the shelves were empty, queuing at the cash out when the cashier kicked off and started shouting at other members of staff, who were aimlessly wandering about the store, and waiting to be served at the veterinary desk wasn't an ideal experience. I have been a member of Mole Valley Farmers pretty much since it started. To say it has gone downhill would be a understatement. They should concentrate on selling agricultural goods not over priced ready meals and clothes.

We went to the Cirencester store and were severed by a nice young lady called Chloe, she delt with us quickly and efficiently and with a smile. We were soon on our home with no delays.

MoleCountry Stores Stokesley 29/7/2025 experience.
Went to Mole this morning at just after 9am to get some details on the purchase of an electric fencer energiser. No staff on shop floor, waiting around, still no staff….popped my head into the office where a lady was sat. I asked her if she could assist me and she huffed a little. Came across as she really couldn’t be bothered. Called one of the other staff to assist, the other member knew absolutely nothing about electric fencing and insisted I needed a battery not the energiser, which I didn’t!
I ended up taking the staff member to the area where these items were sold and seeing there was no pricing whatsoever on the shelves or any of the items on these two bays I asked for details. Neither scanner that he used would register the price….ended up taking two units to the till to see if he could locate a price which eventually he did. He showed me the photo on the till that accompanied the fencer unit and it was a picture of a ladies jumper instead of the unit.
Seeing this store is aimed to provide sales and help to farmers and country folk I was surprised that no one knew what I wanted, despite having the old broken item with me. I said to the staff member, ok I wanted to support local but looks like I will just order a unit off Amazon. And that was my experience. Rubbish. Lack of knowledge on the products they supply, no interest, sounded bored! Not a happy customer to say the least. I don’t usually write reviews however felt the need today. Staff need training not only in the items in the shop floor but also smiling!

Sadly can not wright anything good, veey disappointed with the cirencester branch.
Ask the staff a question and they look at you blankly, no smile or willingness just clueless.
Then i was left waiting for over 20 mins before I ended up walking out without the item i needed a wormerwormer. All the SQPs were in a staff meeting (corner of the store) they were told twice by staff someone was waiting for a wormer. All we could see was them laughing, talking and not even concerned about their customers. Will never shop there again.

To me this company is on its way out no stock in there stores gone there 3 time now with no stock I only by the basics chicken growers pellets there own brand and rabbit royal again basic I went to go and order online they wanted to charge me £135 for delivery

Absolutely clueless staff at the Dorchester branch. Clearly the experienced members weren’t being paid enough as they are constantly ‘training up’ new members. No idea about the stock they are selling and charged me for extra items that I didn’t purchase.

Rude, arrogant and unhelpful attitude from a staff member at Bovey Tracey Mole Valley store.

I purchased a Stihl MSA 60 chainsaw box set on the 18th May but did not get chance to use it until yesterday (June7th). The chainsaw had no bite to it and would have struggled to cut butter. Went to the Cirencester today store (8th June) where I purchased it and was told by the manager it had to be sent away to be looked at and will take 6-8 weeks. In fact it would be a week before the courier even collected it. When I asked for a refund because it was clearly fit fit for purpose … I was told that I would have to wait until it was sent away (and returned) so they knew what was wrong with it. This was not my understanding of the Consumer Rights Act 2015.
It is my view that Mole Valley are fine for animal feed, but I will be avoiding them for anything mechanical in the future.

Needed to purchase an end-of-line garden umbrella which was not available at my local store. It was found at the South Molton branch. Special shout out to Kay in store, who went to find it on the shelves, and then arranged a delivery - all arrived within 48 hours of ordering. Much appreciated.

Surprised and disappointed to be watched by the loading bay assistant as I was struggling to lift heavy feed sacks into the car. The assistant either couldn't or wouldn't help. One of the perks of going to Mole Valley (Bridgwater) was that the heavy lifting was done for the customer and that was appreciated. Why are Mole Valley employing people in the loading bay who are not up to the job? The option to leave Google reviews for Mole Valley seems to have been disabled so reviewing here.

I bought a cattle drinking trough from the Newbury store but found a faulty weld and hole when we got it home. We'd only been to the Newbury store because we happened to be travelling that way, so I was reluctant to make a 60-odd mile round trip to get a replacement and contacted customer services for help.

Louise has been excellent since the first contact, finding a replacement and arranging for it to be delivered our local store - by no means a simple task.

I'm very pleased with the help and attention to detail. Many thanks!

RACIAL BEHAVIOUR
I was the subject of racial discrimination based on my accent.
When I complained, I was promised it would be investigated.
After a long time, of no news, I enquired as to the progress and was told it had been investigated.
When pressed for them to provide proof, nothing was given
With the result, I am taking them to court.
Let's see if this makes the bastards pay attention shall we?

I’ve had an extremely poor experience with the Salisbury team at Mole Valley Farmers regarding a simple gate order. After several emails and a phone call with Dan, payment was taken on 17th April, but since then I’ve had no updates, no delivery, and no invoice.

I clearly informed them that 22nd April was my father’s funeral and that we would all be at the farm. Dan said he would try to deliver before then, or the following Tuesday as part of their delivery run. Neither happened.

Despite Jack and Samuel being copied into the communications, no one followed up or took responsibility for the delay or lack of communication.

At a time when I’m grieving the loss of my father, I shouldn't have to chase a basic order like this. The lack of professionalism and support has been incredibly disappointing. This has genuinely been one of the worst service experiences I’ve ever had.

My latest online order was dealt with immediately an despatched really quickly. Good prices, quick delivery. Thank you

I ordered a BBQ from them. The next I had an email from PayPay to advise I had been refunded as Mole Valley had cancelled my order. They also increased the price of the BBQ from £164 to £575.... Needless to say I won't be buying anything else from this type of business. Disgusting.

Great service when I had a query

Have been with Mole Valley Farmers for a few years now for dog food. Over the last 6 months the delivery prices have changed considerably. From £3.95, to free for up to a certain number of dog food orders, to either £7.95 for 1 bag or £22 for 2 bags! (Delivery price, not Inc product) Seriously, can they not decide!? We haven't got a store near us so unfortunately may have to change our dog food because it's just a ridiculous price for delivery! Especially considering when we first started it was free delivery when 2 were purchased.