moneyhelper.org.uk (incl. pensionwise.gov.uk) Reviews 

The staff is very patient, take time to gather, process my information and provide professional advises on relevant areas that I asked for and more. A follow-up summary was very useful for further actions / planning and it was send to me promptly (in the same day).

Excellent service , very professional and knowledgeable. I got the information I needed and felt that I could ask questions which the advisor actually listened to.

Very helpful and incredibly kind.

Got through on phone very quickly and advisor was very helpful in helping me with contacting companies for travel insurance.

Speaking to a human being is actually more important than anything!!

Fast and reliable service.
I had a query and instead of booking a phone call I used the chat and had my answer(s) on the spot!

Highly recommended for the quality of advice, patience and customer focus.

Very professional and at anytime. I didn’t understand anything. They would repeat it and try an easier way for me to understand.
Covered everything I needed to know. Included Spam and internet safety.

Honest, helpful and kind.

Clear, concise and constructive information from friendly proffesionals. Whats not to like.

Very knowledgeable and helpful
Worth contacting to understand your pensions

Spoke to a rude, unhelpful and cold advisor when calling for advice about a complicated pension situation for which I could not find any advice on the Internet. Kept interrupting me whilst I was trying to explain the situation. Couldn't even just wait a minute to let me finish speaking. Told me my question was not pensions related and that he could not help me. End of conversation.

Sign posted me to citizens advice who could not help me. Waste of time all round, not did not feel like the advisor truly listened to or understood my question, since he kept cutting me off. Very cold behavior, and I cannot imagine how my elderly grandparents would have felt trying to speak to him about a stressful pensions situation. Would not call again.

Excellent service. Gave me the confidence and information to manage an issue with my pensions.
Helpful and patient the advisor thoroughly covered all the questions I needed to ask.

The agent i talked too was clear and sent me the relevent info via email

What a great service that is provided by pension wise/money helper. I had not a clue about my pension options but I spoke with a very knowledgeable gentleman who was very patient with me and understood how difficult pensions are to navigate. He gave very concise information and helped me understand how my pensions worked and what I could expect from dealing with my pensions advisor. I would recommend anyone who is struggling to understand their pension get in touch with these people. It’s free and it’s easy to do so.

1, invaluable information presented in an understandable way;

2, understanding from the advisor.

3, I left with a clear plan as to what I was going to do and so I was more confident

I wish I had know about this service earlier, very informative and very helpful with a great tools package sent afterwards.
The person giving the guidance was professional and knowledgeable
Throughly recommending this service

The Moneyhelper /Pensionwise conversation is a really comprehensive session and everyone heading for pension age should take it up. The chat can last up to an hour and you get an email summary of links and other information to refer to. And it's free!

Informative and helpful. Guided me through my options and helped me with some next steps. Definitely worth an hour of your time.

Fantastic and absolutely free I would highly recommend.