Montford Co Reviews 

Absolutely terrible customer service. Been waiting over a month for my delivery now. Have contacted their support team multiple times asking for a refund but they just keep responding asking me to contact Royal Mail. Avoid this company.

I did not get my money back from the items I returned and it cost me money to send them back . They said the items were held at customs in China I've emailed the company many times and I've heard nothing back . No help at all

Absolute crooks. I placed an order and paid for a pair of shoes. Fortunately I took a screenshot of the order as I never received any confirmation. I contacted them and they said the shoes were out of stock. They then said that they they were on their way and sent a tracking link which showed them having been delivered in Illinois! Fortunately I paid by PayPal who have reimbursed me. Avoid as they are liars!

I would strongly advise caution before purchasing from this company.

The website displays prices in GBP and lists a Netherlands business location, which gives the clear impression of a UK or EU based retailer. Only after purchase did it become apparent that returns are required to be sent to China at the customer’s expense. This was not transparently disclosed at checkout.

I requested cancellation on the same day the order was placed and was told it had already been dispatched. The later tracking information contradicted that statement.

When I requested a return, I was directed to send the items to China and pay international shipping costs, despite the website presenting an EU presence. Partial refund offers were also made instead of providing a straightforward return process.

In my view, key information about the trading location and return requirements was not made sufficiently clear prior to purchase. I have escalated the matter through my credit card provider.

Like all the other reviews my experience has been the same. I am still battling trying to get my money back but the latest email has been returned as spam. This dreadful company is virtually stealing customers' money.
I will now have to resort to asking my credit card provider for help.
I have reported the 'conpany' to Google but they have dismissed my concerns.
DO NOT BUY FROM MONTFORD AND CO.

The worse company ever. Boots came from China and didn’t arrive on time. Sent them back to the address the company is registered to and now they saying they can’t find my parcel. Paid £50 for them cost me £46 to send them back. Stay away they are a rip off company.

I have put 1 star because 0 is not an option. I so wish I had trust pilot before purchasing. Bought boots for my son for Christmas. Allegedly leather but strong plastic smell. He was happy with them. The tag came out within 6 weeks of use. I emailed, had a response from ‘Olivia’ stating that being outside of 30 day warranty period I was not entitled to refund/replacement. Consumer protection act states ‘ products which become faulty during 0-6 months are entitled to full refund/replacement/repair. ‘ Olivia ‘ says no!
This my second experience of scam websites since Christmas ( now mid Feb) will change my trust in online shopping sites.

I orders boots from pictures online that looked good. The boots that arrived were nothing like the online photos, poor fake approximations. Logos different, soles different, leather plastic. Feel
Thoroughly scammed.. now trying to send back for refund & all has gone quiet.. Feel like an idiot & feel bad that the earths rich resources have been used to create substandard, poor quality goods that will probably be wasted. Moral of this story.. if it looks too good for the price.. it probably isn’t what you’ll receive.. buyer beware 😳

Didn’t feel like giving any form of star! Like everyone else I should have read the reviews. After many delays my dresses arrived in the wrong size and were truly awful. Ghastly material and designs. Like everyone else I had no idea about having to return goods to China. How can a company like this be allowed to operate in the UK and is still advertising. It definitely needs to be shut down.

50 days later, 3 different tracking apps, and countless AI responses that offered ZERO usable information. Sought refund through bank, never received the order. Should have read the reviews before I got this far. BE WARNED

I ordered a “linen” 2 piece outfit that was on sale. I ordered a medium…which I normally am. When I received it, I tried it on. Laughable! First, the quality of the fabric was ridiculous. Very cheap with a thick elastic waistband…not pictured in the advertisement. Second, the appearance of the top and bottoms were most definitely NOT like what was pictured. The shape of the top was off and the bottoms were incredibly ill-fitting. I’m extremely unsatisfied and will be asking for a full refund. Never again will I order from this company, or order clothes online again if it’s not coming from the US, or a company that I trust.

Like others I didn't realise my jacket was being posted from China. The website says Holland. I returned the jacket as the quality was awful but was told the package was held up at customs in China. I was told the problem was at the UK end and they could do nothing about this. Obviously I checked with Royal Mail and they assured me that the forwarding address and customs fees were all paid correctly. Olivia says there is nothing more they can do. Well I can do something - warn others never to use this website!

Do not touch this company with a barge pole. Ordered linen trousers. Just received extremely poor quality cotton trousers that are so thin they are see through. Ordered a size 12 - the trousers I have received are more like a size 8 and are so short, would fit a child. Have to post back to China to obtain a refund so not worth the agro or cost. This company is a scam - quality of goods received are extremely poor and each email received is AI generated. The sort of customer experience that makes your blood boil.

If I could put minus a million stars, I would. The WORST company I have EVER had the misfortune to deal with. THIEVES!!! I still haven’t received the product after two months and have had to raise a dispute with the bank. This is the first time I have ever written a review, to give it some context. I have wasted hours of my life trying to resolve the issue and have received only AI generated responses. DO NOT USE THIS COMPANY!!!

Ordered 2 pairs of shoes and received exactly what I ordered ,quality was good ,matched the image when ordered, took 10 days for delivery, price was fair, could
Not give top score as I was receiving confusing communications during the process and one even informing me that they were delivered in America. Overall very pleased once received.

Avoid at all costs. Absolutely shocking experience. Boots took forever to arrive. Sizing on the website doesn't represent the product, supposed size 9.5 was a size 8 at best. Offered to replace the product, or I could return to China at my cost and refund would only be credited once they had proof it had arrived. Decided to go for replacement but was sent exactly the same size. The returns policy is very onerous which they rely on so they don't have to refund you. Products look and feel nothing like the images on the website, cheap and poor quality. Avoid!

Purchased what I thought were leather Chelsea boots!I thought they were coming from Holland (I’m in uk) when I finally received an email to say they would be coming from the nearest warehouse to me …… guess where they came from …. CHINA!!!!! Finally arrived and they were obviously not leather & smelt very chemically!! After about 25-30 emails to & fro I received a 75% refund!! Would avoid company at all costs , false advertising at its best!!

Fraudulent company. My shoes have not arrived for weeks despite ‘Oliva’ telling me they are on their way. Didn’t realise they were coming from china and, as per posts below, will no doubt have to return to china if I want a refund if they ever arrive.

DO NOT USE.

The worst EVER!! Boots were cheap plastic … DO NOT EVER ORDER FROM THIS SCAM!!!

I purchased a pair of boots that looked great on the company’s website, but what I received was extremely disappointing. The boots were horrendous — very poor quality and with a strong chemical/solvent smell.
On the parcel return address in London, but when I contacted customer service, I was told I would have to return the boots to Asia. Alternatively, they offered a 20% refund to keep the boots, then i was offered a 70% i then was told to returned them to the Netherlands. This felt like a deliberate attempt to discourage returns and force customers to accept partial refunds.
Had I read the reviews beforehand, I would never have purchased from this company. I would not recommend buying from them.