Moores Furniture Group Reviews 

So far my experience has been positive. Thank you Julia for processing my payment and supporting my experience.

Excellent customer service from everyone within the team ,really good kitchen's would highly recommend thankyou

Excellent customer service and communication by EMILY during quotation, order processing and communication in general.

I wanted to leave a bad review and just realised this company is pretty used to bad reviews and they don’t seem to be bothered. (Perhaps when the poor reviews on builders are mainly about their kitchens, Moores will be bothered). The experience I had with buying a kitchen island and additional units from them is nothing but terrible. I wish I had gone elsewhere for those and still match the design of the new build kitchen which is unfortunately Moores’. Horrendous customer service.

Moved into a new build property in February 2019 and the white gloss kitchen was supplied by Moores. Before the initial 2 year builders guarantee had expired one of the end panels had gone yellow on the front trim and it was replaced. Now 4.5 years since moving in there are several other front trim sections on end panels and cabinets that are yellowing badly, which is very noticeable against the doors. The welcome pack states to call them directly after the first 2 years - just to be told there is nothing they can do - the 2 year warranty has expired. So it would seem that Moores deem a kitchen lasting just a couple of years to be acceptable. Saw the neighbours having a new kitchen fitted the other week, with the Moores one unceremoniously dumped in a skip - can only assume theirs was knackered too. If they believed in the quality of their products they would offer at bare minimum a 5+ year warranty. Will now have to look into getting someone in to respray or wrap the kitchen at my own expense. Failing that new kitchen... what an absolute joke...

Doors are delamination after 3 years apparently warranty is only for 2 years, most reputable kittichen suppliers give you 5 years warranty. Customer service told me I had my kitchen fitted in 2017 however my house was built in 2018. Then they told me my kitchen is white whe it is grey. Awful product avoid at all cost. St Modwen use them on their developments as they are cheap.

Moved into newbuild Persimmon home. Unfortunately, they chose Moores for their kitchens. Advice: stay away from matt finish cupboards! We didn’t choose the finish in our home as it was already fitted when we bought. Matt finish for doors shows up every bit of dirt, grease and watermark. Impossible to get clean and keep clean. The material finish is a personal choice and burden so I don’t blame Moores for this. I’m sure there are people out there that love their matt finish cupboard doors and are happy cleaning them 3 times a day. However, this finish also shows up all the installation scratches and laminate glue overspill on the edges and corners of the doors, from the manufacture process. This took days of scrubbing with soft cloths to get clean and not damage the surfaces.

We were given 20% off with Moores as part of our new home purchase in case we wanted any upgrades, extras or accessories. On messaging Moores it took an age to hear from them by email. I had to call up to get any action weeks later. We wanted extra cupboards for our utility room to match the kitchen next door. Spec for quotation was sent off. Again took ages to get a response. Not very helpful on email with regard to fitting and unit choice selection. Left to fend for myself rather than have a designer call and walk me through options and measurements. Maybe they’re used to dealing with professional fitters and don’t care much for DIYers? If this is the case, don’t offer discounts to new home buyers and appeal to average Joe on the street.

Having finally received a quote, I queried whether it actually included all items I had specified. The quote was extremely shorthand and full of categories numbers and not clear. Itemisation in layman’s terms is vital if you’re dealing with average Joe Public who isn’t a professional. Another hint at them not really caring for DIYers. I put my hands up and said I didn’t understand the quote and wanted clarification and assurance it included all items I requested. I was called back and assured. I have this call recording from their data officer.

Once delivery finally arrived weeks later, I realised the order was completely wrong. Only included 1 cabinet and extra shelves. £400 including a 20% discount!!! Extortionate! Calling up to find out what was wrong and to rectify, I was apologised to for the mistake as the manager I spoke to went away and investigated all the emails and calls. I was told that although I was mis-sold and falsely assured my quote was correct, I had to pay for the rest of the units if I wanted them. They kindly offered to meet me half way. However this would cost me an extra £400! So if we were to go back and look at the full cost without discounts it would’ve come to in excess of £1200 for 3 cupboards and extra shelves! 3 times more than what I was told what it would cost on my spec. If I had known this, I would’ve gone a different route as from the outset I did not enjoy my customer experience. If I was paying that much for cupboards and their customer service, I would’ve moved on and left them to it.

I kindly refused their offer of meeting me half way, and gave them my alternative option of moving forward… full refund and they can come collect their unit and shelves. Since this call I’ve heard nothing from them in terms of processing the refund.

The people I’ve spoken with on the telephone seem very pleasant. So I suspect there is a distinct lack of direction and a poor company culture set by the Directors, and lack of training for staff. I feel for the employees, as I’m sure they have to deal with the shame of the company, which really isn’t their fault. So be kind to them on the phone.

Avoid at all costs. Persimmon Homes, find a new supplier.

Awful quality. Upgraded our kitchen in our new build and within two years of moving in the units were delaminating. They replaced 5 doors and 3 years on they are delaminating yet again. Poor quality rubbish and I would avoid at any cost. Can’t wait to rip this kitchen out one day when I can afford it and will certainly not be choosing this company ever. Be warned everyone !!

Very poor quality kitchen the finish is very nasty and cheap looking, we also paid extra for this upgrade to our new build. The corner post fitted was also the wrong clour that we decided to leave as we knew this kitchen was going asap! kitchen is getting replaced today and only a year old I seriously can't wait to get it out our house.

Have one of their kitchens in our new build and it is just awful. The quality of the units is shocking. The units scratch so easily even when using micro fibre cloths to clean. We’ve had chips out of our units appear seemingly overnight. Replacement units don’t fully colour match the old ones (only 6 months older!).

It’s clear these kitchens are just mass produced, cheap rubbish used by house builders to add a kitchen to a new build on the cheap.

Perhaps other kitchens from them are ok, but given the experience we’ve had I wouldn’t go near Moores ever again.

Had a Moores Kitchen fitted 6 years ago started delaminating within the first two years, they replaced the doors under the warranty and said there was an issue with the glue they used, they sent me the doors and said I would have to get them fitted myself, 5.5 years on all delaminating again, absolute trash having to replace my kitchen after 5 years. Stay well clear they clearly dont know what quality control is.

fitted thier kitchens for 19 years cheap crap now gone downhill in the last 2 years

Big thank you to Anjo Newman for her brilliant customer service. Anjo was very quick and responsive to my enquiries and was lovely to deal with.

Great company, made ordering additional kitchen units simple

Thanks again

I spoke and met hannah a couple times as she designed are kitchen and quoted it, great customer service, fast and no messing around, would highly recommend, thank you for everything hannah 😊

I purchased a home from Taylor Wimpey in 2018 which was fitted with a Moores Kitchen. I am now in the process of having to buy a new kitchen as the kitchen is falling apart. The worktop and units are all de-laminating. I would never use Moores for a kitchen. Their products are of low quality.

Absolute joke of a company, bought new build with one of there kitchens installed & after raising complaints about the doors discolouring they have basically said that is what happens & you just need to replace the doors as when they this happens. no way a kitchen should be needing to replace doors every 6 month. beware customer service is a disgrace & refuse to take any blame.

Dodgy company

They work in favour of the retailers they supply, they go back on their word of what they are going to fulfil and don't respond to any correspondence.

Zero stars would be given if that was an option.
Decided to purchase additional units for our new build costing almost £2000. Firstly the wrong worktops arrived and then we was told the one we have is discontinued.
We had to source this ourselves from an independent supplier. 4 attempts have been made to replace the damaged doors sent on the first delivery have been unsuccessful. Items come in very little packaging and hinges and screws just thrown in allowing contact with the doors. The packaging was pretty much missing or excessively damage. The damage was reflected on the doors also.
12 doors later we’re still no further forward. A refund and compensation has been requested as this has been on going two months now and we still don’t have doors for our kitchen.
Avoid at all costs!!!!

Has been an assembler in Moores before.Jason and Rich are teams leaders who provide greatest care and technical support and are extremely redsponsive and willing to help.

The machine are maintained well with little or no defect and facilitate the production.

Mike ,Iaan,Craig are good colleagues and canteen is fantastic.

I leave this factory just because it's too far and i want to learn more in other aspect.

Some customer complain that the doors are chipped,
I would like to declare that all the doors in production are perfect and without chip.I guess the chip may be made by yourself.

Anyway an fantastic company

Kitchen fitted in a new build, WOW SHOCKING IS A UNDERSTATMENT.
Where to start,
Worksurface not screwed down
Upstand cut short
Upstand not sealed
About 6 doors chipped
Bottom plinth not fastened on
Centre bar ill fitted
Wrong hinges fitted causing damage fridge freezer
Every door not fitted correctly
Draws not fitted correctly
Soft closure not fitted
Wall cabinets not level
Damage to units
Glue residue left all over the doors and units

Ordered a door for integrated washer and 2 have now arrived damaged

SHOCKING. this should be getting fixed soon but shouldn't be left in this state. It was either a Friday afternoon rush job or an apprentice. Customer Service say that the workmen are professional... obviously NOT