Morette Reviews 

108
•
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 5 van de 5 sterren

Order was shipped very quick (during Christmas rush even) - response time was under 24 hours even with time zone difference, information provided was 100% accurate. I was hesitant to order - thinking... Toon meer

Beoordeeld met 1 van de 5 sterren

Am 02.06.2018 unter Bestellnummer 253 für Escort Cosworth mk5 Morette Scheinwerfer bestellt. Per Überweisung bezahlt dann lange drauf gewartet nix, angeschrieben kam nix paar mal geschrieben dann kam... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ich habe am 19. Januar 2018 unter der Bestellnummer 394 Morettescheinwerfer für Ford Sierra bestellt und auch die 474,85 Euro an Morette bezahlt. Bis heute ist nichts passiert, mit Morette in Kon... Toon meer

Beoordeeld met 1 van de 5 sterren

Order 493 vom 19.10.2018 Hallo morette team, ich bin äußerst unzufrieden mit dem Service, den ihr bietet. Ich habe in den letzten fast 18 Monaten vergeblich auf die Ware gewartet. Diverse Mails... Toon meer

Bedrijfsgegevens

  1. Auto-accessoire winkel

Informatie afkomstig van verschillende externe bronnen

Automotive - Headlight Manufacturer


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

108 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

Alle reviews

(108)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Many thanks best responce and very…

Many thanks best responce and very trustfull

Many thanks again and again

24 februari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Darren Micallef,

Thank you very much for your support and trust. We are happy your are fully satisfied with our product and services. Do not hesitate to contact us for more product information or orders. Enjoy your new headlights on roads of Malta.

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

Produits de très belle qualité

Produits de très belle qualité, seul bémol pour moi un délais de livraison extrêmement long...
Merci à Harold du service client très compétent et sympathique.

4 februari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Cher Mathieu

Grand merci pour votre support. Désolé du temps de livraison, nous sommes heureux que vous soyez satisfait de nos produits et services.

N’hésitez pas a nous contacter pour d'autres demandes ou support technique.

Cordialement
Morette Team

Beoordeeld met 3 van de 5 sterren

Yes i finally got the lights but it…

Yes i finally got the lights but it take two years. The product is good but not the delivery time.

30 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Ville

Thank you for your support. Sorry about delivery time. We are pleased that you are satisfied with our products.

Enjoy the headlights on the road of Finland.

Do not hesitate to contact us for further requests or technical support.

Best regards
Morette Team

Beoordeeld met 5 van de 5 sterren

Headlights Peugeot 505

Good product, good workmanship and easy to assemble

29 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Yves

Thank you for your support. We are pleased that you are satisfied with our products.

Thanks for pictures and video.

Do not hesitate to contact us for further requests or technical support.

Best regards
Morette Team

Beoordeeld met 5 van de 5 sterren

acquistati vari kit per escort…OTTIMA QUALITA'

acquistati vari kit per escort cosworth, ottima qualità costruttiva, con le lenti diamond sembra un'auto nuova :)

27 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Davide, Thank you very much for your support. We are happy your are fully satisfied with our product and services. Do not hesitate to contact us for more product information or orders. Ciao! Best, Morette Team

Beoordeeld met 5 van de 5 sterren

Perfektes Unternehmen

Perfektes Unternehmen, tolles Service, Schnelle Lieferung !!

22 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Patrick,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.

Bis bald!


Best,
Morette Team

Beoordeeld met 2 van de 5 sterren

Dear Morette Team,

Dear Morette Team,

I’m waiting for months and months for a set of lights and it is very hard to receive an answer or a follow up.

The parts are already totally paid.

Hoping to receive finally concrete answer and my parts.

Best Regards,
Michel

8 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Michel Darbellay,

We are very sorry to hear about your complaint. We have researched your order details and found the issue on our side. Our technical team is revising the model in order to produce the best quality part for you.

We apologize about the lack of communication. We are contacting you personally with a solution for your order.

Best,
Morette Team

------

Dear Michel Darbellay,

Our service team communicated twice the following communication from UPS about your order: The receiver does not want the product and refused the delivery. As agreed the parcel has now been sent by GLS. Please confirm us here when delivered.

Do not hesitate to contact us for further requests.

Best regards
Morette Team

------
Dear Michel Darbellay,

Our service team communicated that the product arrived. We hope that you are happy and fully satisfied with our product and services.

Do not hesitate to review your rating as this case is resolved.

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

Worth the wait

7 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Alex Hamilton,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.


Best,
Morette Team

Beoordeeld met 1 van de 5 sterren

casi 3 años esperando el pedido 221 y…

casi 3 años esperando el pedido 221 y no se nada , me han estafado

7 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Jose Gergorio Linares Plasencia,

We are very sorry to hear about your complaint and understand your frustration as we do not find a follow up to your requests.
We apologize about the situation and will find a solution that suits you best.

We have contacted you personally to resolve your case.

Do not hesitate to contact us for more product information or orders.

Best,
Morette Team

------

Dear Jose Gergorio Linares Plasencia,

Our service team has communicated us that the order has been delivered on the 18.04.2019 with Correos Nacional, pakete Azul. We hope you are satisfied with the product. It would be great if you could adapt your review accordingly.

Do not hesitate to contact us for more product information or orders.

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

Perfect.

Perfect.
The y are Professional, rapid and serious.
Le patron parle Francais, et c'est un grand plus.

3 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Gilles Francis,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.

À bientôt !

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

Excellent product (Cosworth headlight…

Excellent product (Cosworth headlight kit) and good service.

3 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Charles,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

No Issues and quality products.

3 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Adam Faver,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

Excellent site

Excellent site. Qualité au top. Délais respectés. Service au top. Que des +++

2 januari 2019
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Fabien Lacalmontie,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.

Best,
Morette Team

Beoordeeld met 5 van de 5 sterren

Professional, rapid and serious

Perfect!! I from Spain. I am very happy with morette. The y are Professional, rapid and serious.

28 december 2018
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Serafin Novas Martinez,

Thank you very much for your support. We are happy your are fully satisfied with our product and services.

Do not hesitate to contact us for more product information or orders.

Best,
Morette Team

Beoordeeld met 1 van de 5 sterren

SCAM

SCAM. dont waste your time and money

Edit, no I will not change my review score. I DIDNT receive any lights AT ALL. Further more I’ll keep it up and keep advising people, forums, groups and anyone I can to stay clear of this SCAM! The date I ordered I clearly stated in another review that you had taken down, so why would I change my score?. Until I receive a set of mk4 escort headlights that I paid for, nothing will change.

2 juli 2018
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Could you please change our rating, we know we had let you down but for us you have received the lights, worsted a 3 no?

Beoordeeld met 1 van de 5 sterren

MORETTE.COM (Do not use this Company)

Be warned do not use this Company as you will never get any products you order, MORETTE has now closed down the HSBC bank account in Milton Keynes & has a new bank account with the Metro Bank PLC that also is in Milton Keynes.

MORETTE also has a new Company called MORETTE PLASTICS LTD Company number 11048162 opened in November 2017. LATEST NEWS: - MORETTE PLASTICS LTD are now subject to a compulsory strike-off notice posted in the London Gazette dated 29/01/2019.

WARNING DO NOT USE MORETTE.COM OR MORETTE PLASTICS LTD AS YOU WILL NOT RECEIVE ANY PRODUCTS.

Update 24/09/2018

Due to the fact that MORETTE.COM have complained to TRUSTPILOT that my review was violating its User Guildlines please be aware that this review has had sections removed, if you have been affected by MORETTE (I.E. sent money but received no products as I have experienced) then please use TRUSTPILOT as a platform to make other people aware of your experience with this Company.

November 2018 update, please note that - MORETTE are back & at a new address which is In Mills Way, Amesbury, Salisbury, looks like our money they has received without supplying any product has allowed them to set up in a new location, BE WARNED Don’t get caught like a lot of us have DO NOT SEND ANY MONEY IN ADVANCE YOU WILL NOT GET YOUR ORDER.

If MORETTE decide to honour my order & supply the Headlamps I ordered plus paid cash for upfront via bank transfer then of course I would be very glad to review this situation again without them having to complain via TRUSTPILOT, Message to MORETTE - JUST SUPPLY THE PRODUCTS YOU HAVE BEEN PAID FOR IT,S AS SIMPLE AS THAT.

07/03/2019 update, as you can see contact was made to me on January 28th 2019, have since been in contact with MORETTE to confirm my purchase also as you can see from a reply from MORETTE, as it went passed the 7 days dispatch date advised I contacted them again on February 11th 2019 & was promised dispatch at the end of that week as “had to remake some plastics” still no headlamps as yet as we roll into March 2019.

Update 17/06/2019 MORETTE have in the last two days informed Trustpilot that my order Is completed, this update is to assure all the people that have read my review & Trustpilot that I have not as this date received my one & only order placed with MORETTE, hopefully Trustpilot can obtain proof of delivery, this I know will be impossible as I have not received my headlamps.

18 juni 2018
Review zonder uitnodiging
Logo Morette

Antwoord van Morette

Dear Just Me,

We are very sorry to hear about your complaint. We have tried to search your order information ("Just me") but cannot process your request without further information.

Could you please clarify your contact and order details ?

Sorry for the inconvenience.

Best,
Morette Team


Dear Mister Davies

Thanks for the clarifications.

Will aim to dispatch within 7 working days, Will confirm tracking

Once again, really sorry for the inconvenience

Bets regards

Morette team

Beoordeeld met 1 van de 5 sterren

Accepted my money, never sent parts - Here's How to Report it Effectively

My experience was similar to others described here: the owner of Morette responded quickly to my first contact with a quote and payment instructions, I sent the money, and his acknowledgement of receiving the money was the last prompt communication I ever got from him. He was happy and quick to accept my money for two morette kits, but from then on it was just an endless stream of broken promises, claiming he was going to send out the kits "next week" or "next Tuesday", mixed with stories about how the parts were in a different warehouse in another country, he would be travelling there next Wednesday and put the kit together, he couldn't send it because his uncle just died, because his brother just got in a car crash, because he had important meetings with Ford, because his wife doesn't know he's still running Morette and wants him to close the business, etc. Credit where it's due, his explanations were very imaginative and vivid at times, but eventually he just stopped responding at all.

I stayed up late and made a few phone calls to his bank and his local police department and was informed by both that there is an effective nationwide fraud reporting system in the UK called ActionFraud (do a Google search for ActionFraud UK and it'll be the first hit). It took me about five minutes to file a report; it's an easy online interview that automatically categorizes the fraud correctly. I provided full information including the amount of money and the date it was sent, the bank details, the recipient's name, etc. I got a confirmation email the next day with my case number, stating that all reports are read and reviewed and forwarded to the appropriate authorities for action. That was a few weeks ago, and last night I got another email saying my report is under review by the National Fraud Intelligence Bureau and once that's complete it'll be sent to a police force and/or law enforcement agency for further action.

I included the link for this thread in my report. The police officer I spoke to, who pointed me at the ActionFraud reporting site, said if I'm aware of others who have also found themselves similarly situated by Morette, to encourage them to also make reports.

15 mei 2018
Logo Morette

Antwoord van Morette

Dear Clem,

We are very sorry to hear about your complaint. We have tried to search your order information but cannot process your request without further information.

We have contacted you personally to resolve your issue.

Sorry for the inconvenience.

Best,
Morette Team

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