Ordered a Stiga Park 500 W. Easy to order, except I forgot an email address on the initial order. Sorted out by phone. Delivery was by Alex, who phoned me on the morning of delivery to confirm del... Toon meer
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Ordered a Spectrum SBS240CPHT 40V Cordless Pole Hedge Trimmer. Having used it to cut a long Beech Hedge on two cuts I consider this to be the best Hedge Trimmer I have ever owned. Easily cuts the hedg... Toon meer
Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually... Toon meer
Bedrijf heeft geantwoord
Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long gr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MowDirect is the UK's leading specialist supplier of powered garden-equipment, garden machinery (including lawnmowers, ride-on mowers, garden tractors, brushcutters, scarifiers, chainsaws, …), power tools and accessories. We've been online for over 20 years and have created a strong brand-presence across the sector through our accuracy, considered pricing-strategies, excellent customer-service and unbeatable after-care. Having pioneered the way garden machinery is sold online, at MowDirect we know how important it is to pay careful attention to our online customer needs. That’s why we offer a unique combination of top garden machinery brands such as Stiga, Einhell, Mountfield and more. We are also exclusive authorized dealers for Feider, Racing and Energizer. We carefully select our goods with our specialists team and we are proud to offer our customers exclusive products you won't find anywhere else. Subscribe to our newsletter to make sure you don’t miss out on our deals, new offers and more. Our knowledge is your resource. MowDirect has been advising customers since 1999. We are the longest-established, UK online supplier of garden machinery and we are very proud of this heritage. Our team is here for you at all times to help you choose the right machine, find spare parts, give you tips and much more.
Contactgegevens
2 Stockton End, SG19 1SB, Sandy , Verenigd Koninkrijk
- 020 3026 8712
- customercare@buyanddropgroup.co.uk
- www.mowdirect.co.uk
4,0
Goed
15K reviews
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Antwoord van MowDirect
Good afternoon Mr Groom
Thank you for taking the time to leave us a 5 star review, it would be very much appreciated if you could recommend us to your friends and family. If there is anything else we can help you with in the future please do not hesitate to give our sales team a call.
Kind regards
Sally
MowDirect
Mower
Ordering on line very user friendly. Ladies who dealt with my order were very friendly, polite and professional in their approach.
Although the mower I ordered was not available due to manufacturer having no stock available. The ladies I dealt with offered an alternative and were very helpful. Unfortunately due to requiring a certain spec of mower sadly i did place an order but will most certainly revisit if and when required. Thank you
6 maart 2024
Antwoord van MowDirect
Good afternoon
Thank you for your 5 star review. Im sorry we were not able to assist you on this occasion but hopefully we will in the future.
Kind regards
Sally
MowDirect
Feider self propelled garden vac
A quality robust machine offered at an excellent price.Within 12 months of purchase I found a serious fault & I was put through to Sally in customer services. Sally’s help was invaluable & despite having a major fire in their warehouse resulting in loss of parts & stock Sally had the patience to guide me through the online process of contacting their sister company in France, ultimately resulting in a full refund. At the age of 67 I’m a real dinosaur with modern tech, so thank you Sally for your 5 star support over this matter. I will not hesitate in making further purchases with this company when the need arises.
16 maart 2024
Review zonder uitnodiging
Antwoord van MowDirect
Good afternoon Mr Coleman
Thank you for your 5 star review and very kind words it is much appreciated. Its a shame we had no more stock to swap your FAST175 over or any parts to repair it. We will look forward to being able to assist you again when you need something else.
Kind regards
Sally
MowDirect
We had a problem with the online…
We had a problem with the online ordering as when I tracked the order it had apparently been cancelled. I called mow direct and I must say the lady I spoke to was more than helpful. I was informed that online orders had been a problem and just to order over the phone. After the initial problem the service was excellent.
7 maart 2024
Review zonder uitnodiging
Antwoord van MowDirect
Good afternoon Mr Spinks
Thank you for your review. We have had a few issues with the online orders so its good to hear that your order was all sorted and that you have received good service. Please do not hesitate to contact us again if we can help you with anything else.
Kind regards
sally
MowDirect
Delivery driver very helpful and the…
Delivery driver very helpful and the box was not damaged
2 maart 2024
Antwoord van MowDirect
Good afternoon
Thank you for your order of the Feider TR5220ES Variable-Speed Petrol Rear-Roller Lawnmower with Electric Start, im sure this will give you many years of happy mowing.
Kind regards
sally
MowDirect
Order was handled very well
Order was handled very well; communication was good and arrived earlier than expected. The courier wasn’t very helpful, as he just left it in the doorway for my wife to manhandle it into the house by herself. Product is great!
4 maart 2024
Antwoord van MowDirect
Good morning Mr Hanson
Im very pleased to hear that you are happy with your purchase of your new Mountfield SP51H 3-in-1 Self-Propelled Petrol Lawnmower (with Honda Engine), im sorry the courier wasnt very helpful unfortunately we are in their hands and it seems it depends on which driver you get on the day its frustrating for us as it is totally out of our control, there are not many couriers that will take mowers over a certain weight. Please accept my sincere apologies for any inconvenience this may have caused.
Kind regards
Sally
MowDirect
From booking a mower service to…
From booking a mower service to receiving it back - 3 months! - 'in the quiet time of year.'
Twice the van broke down. Very poor response to calls. Lack of interest from office staff who seemed to have little understanding of my service requirements.
15 maart 2024
Review zonder uitnodiging
Antwoord van MowDirect
Good afternoon Mr Steer
Im very sorry it has taken so long to get your machine back to you , you stated it is the quiet time of year not for us it isnt we have 2 vans on the road every day and are about to have a 3rd from next week. Most garden machinery dealers are quoting a minimum of 3 weeks to turn around for service some up to 6. It is so frustrating for us as well when a vehicle breaks down we were hoping the AA were going to be able to sort and he would be on his way but unfortunately not , we do now have a new van arriving to help with all the collections and redeliveries. I believe Alex has delivered your tractor back to you today.
Once again im very sorry for the delay and please accept my sincere apologies for any inconvenience this has caused.
Kind regards
Sally
MowDirect
Avoid this company 0/10 customer Service
I was extremely disappointed with this company. I purchased a sit on mower for £3000 and paid for it at the end of January. I was told it would be delivered within a couple of weeks. having not heard anything throughout the whole of February, I decided to chase it up myself. I spoke to one of the staff at Mow direct and she assured me that despite it seemingly to take longer than normal, the mower was on order and I would be receiving a phone call the following week with details of delivery. this call didn’t happen and so I chased the order again. This time I was told by Mow direct that the order had never gone through and that all of the sit on mowers had been allocated meaning I would not get mine until the end of May. naturally, I was extremely unhappy and asked for a full refund which I am still waiting for. Mow direct were happy to take my money but provided absolutely no after sale support. They did not make any effort to check that the order had gone through and was in the system. They made no effort to track the order to ensure that it was on target for delivery. they even told me that it was, in fact, on order when it wasn’t and that they would not normally chase up an order unless the customer had chased it up first. When I queried why I had been told the order was in the system when it wasn’t, I was told that whoever I had spoken to had clearly not followed through on the request. I think it goes a little further than that. I think I was actually misinformed about the order. I’m my opinion, this is appalling customer service.
15 maart 2024
Review zonder uitnodiging
Antwoord van MowDirect
Good morning
Initially it appears there was a delay in ordering the tractor however it was ordered with the UK Distributors and they never informed us they were out of stock until May. We would never have captured your money if we had known there would be a delay. Please accept my sincere apologies for any inconvenience this may have caused.
Kind regards
Sally
MowDirect
Antwoord van MowDirect
Good morning Mr Green
Its great to hear that you received good advice in the purchase of your Feider FST200 PRO 2-in-1 Petrol Lawn Scarifier/Aerator. If there is anything else you require in the future please do not hesitate to give our sales team a call.
Kind regards
Sally
MowDirect
Absolutely dreadful
Absolutely dreadful, the worst service I have ever received !
Chased, and chased me over and over again for a lawnmower service, booked an appointment and on two occasions didn’t bother turning up, DO NOT USE THEM!!
13 maart 2024
Review zonder uitnodiging
Antwoord van MowDirect
Good morning Mr Taylor
Im very sorry we failed to collect your mower. My colleague spoke to your wife and i know it was agreed for yesterday however the van broke down on Tuesday which was something totally out of our control and we would have collected this Friday however i see you have declined.
Kind regards
sally
MowDirect
Good machine
Good machine, works a treat. Login to the site a little to complicated for my liking do to having to create password. I which I could be more straightforward
27 februari 2024
Antwoord van MowDirect
Good morning
Thank you for your 4 star review. Im pleased you are happy with the purchase of your Feider FST212 Petrol Lawn Scarifier they are a great machine. Unfortunately if you set up an account they do need a password.
Kind regards
Sally
MowDirect
Effective web side and speedy service
Effective web side and speedy service. Difficult to register guarantee ( but not problem of supplier) . So far so good
27 februari 2024
Antwoord van MowDirect
Good morning Mr Bramley
Thank you for taking the time to leave us a review. If you would like to email me at sally.large@buyanddropgroup.co.uk with the serial number of your Stiga Combi 748 S 4-in-1 Self-Propelled Petrol Lawnmower i will register the warranty for you.
Kind regards
Sally
MowDirect
Will use again
Site was presented well to enable making your choice easier, delivery was swift and after assembly the tiller is excellent
8 maart 2024
Review zonder uitnodiging
Antwoord van MowDirect
Good morning Fay
Many thanks for your feedback and 5 star review. It's great to hear that we provided you with a prompt and efficient delivery, and that you are enjoying using your new Tiller. If we can be of any further assistance please dont hesitate to get in touch.
Kind regards
sally
MowDirect
A slight delay in dispatch of my lawn…
A slight delay in dispatch of my lawn scarifier was quickly resolved by a short telephone call. The scarifier arrived and functioned as advertised. The machine was a Feider FST-200 Petrol scarifier.
16 februari 2024
Antwoord van MowDirect
Good morning Mr Lloyd
Sorry to hear there was a slight delay in you receiving your scarifier but glad to hear it was soon resolved. Hopefully we will see you again if you require anything else in the future.
Kind regards
Sally
MowDirect
Ordered Tuesday and arrived Friday…
Ordered Tuesday and arrived Friday ahead of expectations and product excellent
21 februari 2024
Antwoord van MowDirect
Good afternoon Mr Sanderson
Thank you for your kind words and 5 star review. Im sure you will be very pleased with your new Mountfield SP51H 3-in-1 Self-Propelled Petrol Lawnmower (with Honda Engine) this has been a very popular machine in the last few weeks. If we can be of any more assistance please do not hesitate to give us a call.
Kind regards
Sally
MowDirect
Does exactly what it says on the tin.
Does exactly what it says on the tin.
Good service, helpful, good delivery and after sales
14 februari 2024
Antwoord van MowDirect
Good afternoon Mr Aston
Thank you for your very kind words regarding the purchase of you Stiga Tornado 398 M Side-Discharge Lawn Tractor with Manual Drive, im sure this will provide you many hours off happy mowing. Perhaps you would be so kind to pass our details onto your friends and family it would be very much appreciated.
Kind regards
sally
MowDirect
U showed as being in stock the told me…
U showed as being in stock the told me it was out of stock and u would send email to let me no about delivery u didn’t and then it turns up wen im out so ur lucky u got one 🌟 bye
22 februari 2024
Antwoord van MowDirect
Good afternoon Mr Silver
I can see from your account that you placed your order late afternoon on the 21st this would not have been picked up by the sales team until the next day, as these mowers are sent directly from the supplier stock can change overnight. On calling them on the 22nd they had sold out but were expecting a new delivery early March, they must have arrived a few days early as we were then notified to say they had arrived, unfortunately they do not supply us with any tracking some were unable to give you that information. I do think a 1 star is a bit unfair as we notified you straight away about the issues and we didnt take your money until we had been advised they had received new stock.
Kind regards
sally
MowDirect
Great service and quick delivery.
17 februari 2024
Antwoord van MowDirect
Good afternoon
Im pleased that you found the ordering process easy to use and the couriers delivered your Mountfield SP46 Elite 3-in-1 Self-Propelled Petrol Lawnmower (with Honda Engine) quickly, Perhaps you would be so kind to pass our details onto your friends and family it would be very much appreciated.
Kind regards
Sally
MowDirect
Antwoord van MowDirect
Good morning
Many thanks for buying your new Mountfield SP53 Elite from us here at MowDirect. It's great to hear you had a fast delivery from the courier, i hope all goes well with the first cut! If we can be of further help or if indeed you should experience any issues please don't hesitate to get in touch.
Kiind regards
Sally
MowDirect
Simple and quick to order online and…
Simple and quick to order online and speedy delivery
16 februari 2024
Antwoord van MowDirect
Good morning
Im pleased that you found the ordering process easy to use and the couriers delivered your Feider FST212 Petrol Lawn Scarifier quickly, these are one of our best sellers especially at this time of year. Perhaps you would be so kind to pass our details onto your friends and family it would be very much appreciated.
Kind regards
Sally
MowDirect
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