Ordered a Stiga Park 500 W. Easy to order, except I forgot an email address on the initial order. Sorted out by phone. Delivery was by Alex, who phoned me on the morning of delivery to confirm del... Toon meer
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Lees wat reviewers zeggen
Ordered a Spectrum SBS240CPHT 40V Cordless Pole Hedge Trimmer. Having used it to cut a long Beech Hedge on two cuts I consider this to be the best Hedge Trimmer I have ever owned. Easily cuts the hedg... Toon meer
Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually... Toon meer
Bedrijf heeft geantwoord
Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long gr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MowDirect is the UK's leading specialist supplier of powered garden-equipment, garden machinery (including lawnmowers, ride-on mowers, garden tractors, brushcutters, scarifiers, chainsaws, …), power tools and accessories. We've been online for over 20 years and have created a strong brand-presence across the sector through our accuracy, considered pricing-strategies, excellent customer-service and unbeatable after-care. Having pioneered the way garden machinery is sold online, at MowDirect we know how important it is to pay careful attention to our online customer needs. That’s why we offer a unique combination of top garden machinery brands such as Stiga, Einhell, Mountfield and more. We are also exclusive authorized dealers for Feider, Racing and Energizer. We carefully select our goods with our specialists team and we are proud to offer our customers exclusive products you won't find anywhere else. Subscribe to our newsletter to make sure you don’t miss out on our deals, new offers and more. Our knowledge is your resource. MowDirect has been advising customers since 1999. We are the longest-established, UK online supplier of garden machinery and we are very proud of this heritage. Our team is here for you at all times to help you choose the right machine, find spare parts, give you tips and much more.
Contactgegevens
2 Stockton End, SG19 1SB, Sandy , Verenigd Koninkrijk
- 020 3026 8712
- customercare@buyanddropgroup.co.uk
- www.mowdirect.co.uk
4,0
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15K reviews
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Ordered the product online
Ordered the product online, went through the tedious purchasing procedure, got a phone call to say item out of stock. This has happened on a previous attempted purchase also, when the website failed to recognise a discount offer code and the purchase failed to complete. I shan't bother with this company again.
27 november 2023
Antwoord van MowDirect
Good morning Mr Way
Unfortunately if the item you order is not one we hold in stock it isn't until we go to order from the supplier that we find out they do not have it as there isn't live stocking with some of our suppliers.
Unfortunately these things happen.
Kind regards
Sally
MowDirect
Antwoord van MowDirect
Good morning
Thank you for your order for the Feider FRT7550M-SD Compact Side-Discharge Ride-On Mower with Manual Drive which i can see you have purchased for your Primary School. If there is anything else we can help you with please do not hesitate to give us a call.
Kind regards
sally
MowDirect
Goods received after a week
Goods received after a week. That’s ok, but not a 5 star in this day & age when many companies deliver next day, or in just a few days. The goods were in the warehouse.
But the worst aspect was complete lack of communication! The tracking was non existent. I had to phone to try to find out delivery date. The delivery driver at least texted the night before confirming delivery next morning!
22 november 2023
Antwoord van MowDirect
Good morning Mr Warboys
The reason your order took a week was because we used our own van and driver to deliver which unfortunately does take a few more days as it is very busy with collections and redeliveries of service work and we have to put a run together in one area unless you are very local to Sandy. It is a much better service as this stops the risk of any damage by not using a courier and Alex always lets his customers know when he will be with them.
Kind regards
sally
MowDirect
Good communication and professional…
Good communication and professional service. Delivery man was helpful and prompt.
21 november 2023
Antwoord van MowDirect
Good morning
Thank you for taking the time to give us a 5 star review it is very much appreciated. I hope you get a lot of use out of the purchase of your Energizer® TDE-46TC 40v 4-in-1 Variable-Speed Hi-Wheel Cordless Lawnmower .
Kind regards
Sally
MowDirect
Back to a rake and wheelbarrow not the Feider leaf vacuum ready for…
Bought a Feider leaf vacuum ready for the autumn. When I opened the box to build it the throttle control box was broken and the machine would not turn off without using the safety feature of removing the leaf bag. In correspondence with customer service I was told that it was my fault as I could have broken it and then I was told that I should have bought a “billy goat”. (Not the animal but a more expensive brand that presumably wouldn’t have arrived broken). I am now still waiting the gesture of goodwill £30 refund (to shut me up) some months after promising to credit my card. The machine is great for the short time that it works but is almost impossible to start again when warm from running and so it’s back to a rake I’m afraid. Rubbish product and awful customer service. An expensive mistake.
1 november 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good morning
I have just replied to your email , could you please call the office on 020 3026 8712.
Kind regards
Sally
MowDirect
Poor Customer Care
29 november 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good morning Mr Complin
I understand from the office that they have offered to collect your machine for an inspection/repair in our own workshop and as long as the issue is due to a manufacturing defect any costs incurred will be covered/reimbursed under the manufacturers warranty, however if the fault is due to user error/misuse any repair costs would be your responsibility, alternatively you could take the machine to a local repair agent and as long as they provide an invoice stating the fault is warranty we will reimburse you any costs incurred.
Kind regards
Sally
MowDirect
We bought a seed spreader and are…
We bought a seed spreader and are delighted with it.
9 november 2023
Antwoord van MowDirect
Good morning
I can see that your ordered the Agri-Fab 39kg-Capacity Towed Broadcast Spreader, its good to hear that you are very pleased with it, we hope to see you again in the future.
Kind regards
Sally
MowDirect
Friendly helpful sales staff which is…
Friendly helpful sales staff which is very rare these days, the machine is fantastic we will be using this co pany again.
6 november 2023
Antwoord van MowDirect
Good morning
I can see my colleague Rachel in sales assisted you in your purchase of the Feider FBT220 Petrol Chipper-Shredder i will forward your thanks onto her, its very much appreciated as we dont always get thanked for good service.
Kind regards
Sally
MowDirect
Cancelled my order without informing me…
Cancelled my order without informing me due to a price change at their end.
11 november 2023
Antwoord van MowDirect
Good morning
Im very sorry we had to cancel your order but we were unable to supply at this time, you should have been contacted by telephone to advise this was happening so please accept my sincere apologies if this did not happen.
Kind regards
Sally
MowDirect
Antwoord van MowDirect
Good morning Mr Fayle-Parr
Its good to hear that you had a good buying experience with Rachel over the purchase of your Racing ST264T 4-Stroke Petrol Leaf-Blower. If you require anything else please do not hesitate to give her a call.
Kind regards
Sally
`MowDirect
Fabulous customer service
1 november 2023
Antwoord van MowDirect
Good morning Mr Breen
Thank you for your very kind words regarding your recent purchase of your Racing 4639T 4-in-1 Self-Propelled Petrol Lawnmower. If we can assist you with anything else please do not hesitate to give us a call.
Kind regards
sally
MowDirect
Stiga 598 Tractor Mower
Mine was a mixed experience, but with a very happy ending, largely thanks to hard work, done by, initially, Ben, in sales, who advised me concerning tractor mowers that would be suitable for my needs, Sally, who then sorted out a warranty claim, refund issues, and ultimately, the happy ending that resulted, and Alex, who worked very hard collecting and delivering my replacement machine, a Stiga598, which I am finding to be superb, easy to use, a very tight turning circle, good collection and emptying facilities, and brilliant to drive. Thank you to the three of you for your hard work, diligence, concentration, and for seeing it through to the end. Much appreciated.
16 oktober 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good afternoon Mr Hudson
Thank you very much for takin the time to leave us a 5 star review , im pleased that we were able to get everything sorted in the end and that you are very happy with your new tractor.
Kind regards
sally
MowDirect
Check the product you sell
You delivered a scrap damage product. And you leave me on the air for claiming to the einhell company.. irresponsible company..or seller you are
18 augustus 2023
Antwoord van MowDirect
Good afternoon
Einhell's policy is that they will deal with any item directly themselves hence why you would have directed to their website to either send them an email or contact their customer services department which is based in Liverpool, we are only following the procedure that we have been advised to do.
Kind regards
sally
MowDirect
I highly recommend their lawnmowers and…
I highly recommend their lawnmowers and their store to anyone in need of reliable outdoor equipment.
20 oktober 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good morning
Thank you for taking the time to leave us a review. It sounds like you visited Sandy so you will know we do lots more other than lawnmowers , we hope to see you again in the future when you require some more products.
Kind regards
Sally
MowDirect
Excellent service
Excellent service, very helpful , explained and demonstrated everything on the sit on mower
12 oktober 2023
Antwoord van MowDirect
Good morning Denise
I can see you ordered the Stiga Tornado 398M Side Discharge Tractor and that this was delivered by our own transport and driver Alex. Its good to hear he explained everything to you, if you have any other questions please do not hesitate to either email customercare@buyanddropgroup.co.uk or give the office a call.
Kind regards
Sally
MowDirect
Brilliant company
Brilliant company, have dealt with many times and will do many times in the future
14 oktober 2023
Antwoord van MowDirect
Good morning Jenny
Im so pleased to hear that you are very happy with the service that you have received in the purchase of your Webb R460SP 4 in 1 Self Propelled Lawnmower | Refurbished Model and that you will continue to use us in the future. We look forward to assisting you again.
Kind regards
sally
MowDirect
The lawn mower ordered and accepted /…
The lawn mower ordered and accepted / confirmed was not in stock with availability in December. Therefore I elected for a more expensive model and delivery was good in 4 days even though I paid £20 for stated next day delivery.
11 oktober 2023
Antwoord van MowDirect
Good morning
I can see from your account that you originally ordered a Stiga machine s these are dispatched directly from Stiga we would not have been aware that the item was out of stock until we went to place the order unfortunately however no money would have been taken and the order was cancelled.
Kind regards
Sally
MowDirect
Won't refund orders
Order placed early September and told it may be 2-3 weeks for delivery due to a fire in their warehouse.
4 weeks later no delivery and after countless phone calls I was eventually told they couldn't provide my order.
Fast forward another 3-4 weeks and I still don't have my money back. They have held onto £300+ for nearly two months and have informed me they aren't able to issue a refund and I need to raise a dispute through my bank???
I would seriously avoid this company for the foreseeable as whatever has happened in their warehouse seems to allow terrible service. I just want my money back...
9 oktober 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good morning Mr Rennie
Im very sorry we had to cancel your order however im sure you can appreciate after us loosing a warehouse, offices and parts department it has been a very difficult time and has caused problems with the running of the business. We are now getting back to normal and i can see your refund has been processed.
Kind regards
Sally
MowDirect
Be warned this company sold us a faulty…
Be warned this company sold us a faulty mower. It was faulty from the start (you shouldn`t have to prime a mower 15 times each time you start it, and I don`t mean on initial use, I mean half way through mowing your lawn)
They refuse to have anyone senior to speak to. refuse to collect faulty goods (it`s for you to pay to return them and they inspect them) your word against theirs then. Only way is to do a chargeback through your card company seeing as they refuse to abide by the law on distance selling regulations.
17 oktober 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good afternoon
I have sent you an email if you could look at this and respond i would be very grateful.
Kind regards
Sally
MowDirect
I ordered a ride on lawn mower for my…
I ordered a ride on lawn mower for my partner
The process was super simple and i got a call to say a driver could drop it off in a few days
the driver was so lovely and helpful and showed me all the details of how to use the lawn mower
You have made my partner so happy as he has always wanted one so thank you
11 oktober 2023
Review zonder uitnodiging
Antwoord van MowDirect
Good morning Mrs Ayres
Im so pleased that you have had a good experience with the purchase of your ride on & that your partner is happy with his new machine. We hope to see you again in the future.
Kind regards
Sally
MowDirect
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