MTB Monster (Mountain Bike Shop) Reviews 333

Went to MTB monster upon recommendation from a friend who had purchased a bike from them and described excellent sales and after sales service. I had a good idea of the bike and spec I required again, from reviews and recommendations. The attention and service I received from mtbm was great and made the purchase of my bike a flawless and pleasant experience. I was kept up to date with my order status and informed straight away, as and when I could collect it. Thanks mtbm...

Excellent service as always. This is our second bike purchase. Thanks.

Very good deal, excellent service and great bike!

Mtb monster were spot on couldn't have been more helpful an absolute pleasure to deal with

Nice shop once inside!

Staff are friendly and stock a good range of products.

Website is in need of some modernisation and updating with all the products they offer.

Second bike / frame I've bought from MTB Monster.

They are very organised, great communication, prices and after sales support when I had a warranty issue.

They sell a very wide range of brands and accept most of the c2w schemes.

I'm not sure what more you could ask for. Just wish they were here in Sheffield!

Really excellent service all round. Online chat, phone and in-store. Great team to deal with and do their best to help you make the right choices. Thanks.

Good communication & a competitive price - highly recommended team

Purchased a 2022 Orbea Laufey through the Cycle²work scheme. Staff were really helpful on the phone and know their stuff. Bike was delivered really quickly and saved me loads of money. The build setup was bang on despite being done remotely. Would recommend and use them again. Initially a little nervous about leaving the deposit but this was returned the same day as delivery.

What can I say fantastic staff and great customer service

I recently purchased a Cube eMTB from MTB Monster. I was very happy with the service I received, they gave good communication at all levels. My bike arrived by courier at the pre arranged time and was well packaged. I just had to call them as there were a couple of items in the parts box that I was unsure what they were for. I had a conversation and it was quickly explained to me. I would recommend MTB Monster for buying online

I contacted MTB Monster to get a Whyte 629 sent out to me in Switzerland. Every stage of the process worked seamlessly. They gave me a clear quote, checked in with me on a couple of details of the bikes setup, and got the bike to me quickly and with the Swiss tax payment super easy. The bike arrived set up -I just put a wheel on and straightened the handlebars.
Great customer experience!

I'm absolutely delighted with the service I received when i bought my new bike. I would definitely recommend to others. The fantastic staff even looked interested when I was telling my old "war" stories.
Sorry its taken me a while to review, I've been out riding!

I found MTB Monster online when I noticed the model I was looking for at a good price. I did want to know a bit more so I called the shop and firstly spoke to a very helpful person but as my questions became more technical, I was passed to a technician who was able and willing to help me further. All my questions were answered, I was happy to place the order and once done, I was kept informed every step of the way until my deliver, around 10 days later. Everything has been fantastic, I would definitely be using MTB Monster again.

Great service, and price. Bought online. Fast response to questions and were happy to hold the bike until I got back from holiday. It was delivered the day after I got back. Suspension set-up for my weight and really well packed.

Bike was in stock and arrived quickly. Great price compared to other retailers.

Everything in order and works well.

I bought a CUBE Kathmandu 750 step through for wife. The frame sizes tend to be big so you might need a smaller one than you think!

Great service, ordered ebike from them ,they kept me informed every step of the way , they asked for my weight and hieght set the bike up perfectly, the guy that delivered my bike rang me when they was 30 mins away from me ,very happy would recommend 😀

Used this online organisation to purchase a Trek Procaliber 9.6. From using the platform, ordering and requesting additional equipment fitting, communication to delivery have been outstanding and the delivery company used followed the same procedure as MTB Monster ! Outstanding overall experience throughout and cannot fault this Company. If your looking for an online Company and online saving look no further

Just received my Whyte E-505 . My first on-line bike purchase , first E bike and what a great experience !
MTBM have been first class . The price I payed was the cheapest I have seen but the customer service has been top class . My bike arrived into MTBM with transit damage to the forks .Matt contacted me straight away and shared photo's of the damage ,Whyte had no forks and no complete bikes to swap for mine so they authorised MTBM to order an up-spec fork direct from Rock Shox ,the bike arrived with me a few days later ,superbly packaged and expertly delivered by MTBM's excellent courier . Matt had kept me informed of progress and he and the entire team should be praised for their customer handling skills and attention to detail. Matt,thank you for the little extra's in the box ,all very appreciated. Just goes to show ,even though the purchase experience started with a damaged bike and several delays ,it all depends on how the customer is handled as to the final outcome. keeping the customer informed is essential.
I will recommend and return to buy .

Ordered my bike online which was an easy process, the bike was a great price , I had lots of communication about the bike purchase , the bike was dispatched quickly and I was informed from the couriers about when it was arriving and it arrived on time as quoted, the bike was well packaged and was all set up nicely and I am loving it, I highly recommend MTB Monster and would not hesitate to purchase from them again.