MUNSTER JOINERY Reviews 

Greg turned up on time and a very helpful guy ,Munster’s have been great

Excellent work replacing the window glass on the top floor of the house

Incredible service. Contacted us within 24 hours of logging the issues. They were quick at booking in a slot to visit and sorted the problem with the window out within 30 mins.
So polite and helpful, clear with all the work they carried out for us.
Would highly recommend them and use them again.

Fantastic service !!!! Attention to detail !!! Barry and Greg were amazing !!!

George the repair guy was brilliant so polite and patient with our troubling door. Would recommend him to anyone

Avoid at all costs. Extremely poor quality. New build home. Back door has broke twice and bathroom window has now just broke. Several houses in my estate have experienced the same.

Service call 150. Takes 6 weeks to call out, rude customer service.

6 weeks to replace a back door less than a year old. The door broke AGAIN.

I was told I had to wait, bearing in mind the danger of not being able to open a door in case of emergency

We purchased a property which had been produced using Munster Entrance doors and Windows throughout. I identified there was an issue with one of the glazing units, where it had marks within the glazing, so could not be cleaned. To me this was likely caused at point of manufacture. Additionally one of the top windows was tight to pull closed.
The property was built in 2017, so the glazing is still within the Munster warranty. However, all you hear from other owners on the development is how bad Munster are, coming from the industry this is the opposite to what they are known for.

I called Munster and spoke to Grainne who very quickly booked in a service engineer to asses. Ben arrived on the day, very polite and quickly assessed the window, confirming it was a defect from point of manufacture that had been missed by Munster, and the previous home owner.
He measured up and ordered the replacement glazing.
I then spoke to Grainne to suggest some dates that worked for me to have it fitted.
She came back and confirmed, and also advised they could look at the adjustment on the other window, despite being outside of the mechanical warranty.

Experience from both has been excellent.

We met John Cannon from munster joinery at our house at 7.30 in the morning. John said to me this is all about the glass and my god has he delivered everything he said he would. The fitters were very friendly especially the big guy with the beard. We are so happy with the colour and quality of the windows and doors. John called today to see if everything was OK. I found John extremely George professional and helpful. Many thanks munster joinery Wendy and George

Gregg was such a pleasure to deal with. He was very helpful during his first visit and when he came to do the fitting he communicated well before to let me know when he was arriving, and completed the work perfectly and very efficiently. I was working from home and he was so quiet and considerate throughout, meaning there was literally no distractions at all. Gregg is a credit to Munster and such a a lovely guy! Thank you!

I recently had my windows supplied and installed by Munster Joinery UK, and I couldn’t be happier with the whole experience. From the initial enquiry through to installation, the process was smooth, professional, and well organised.

The quality of the windows is excellent — they feel solid, look fantastic, and have already made a noticeable difference in insulation and noise reduction. The finish is top-class, and you can tell they’re built to last.

The installation team were punctual, tidy, and clearly experienced. They worked efficiently, respected my home, and left everything clean and neat once the job was completed.

Overall, I’m extremely pleased with both the product and the service. I would definitely recommend Munster Joinery UK to anyone looking for high-quality windows and a reliable, professional company.

Shocking service from start to finish.

This company supplies the windows for new-build homes, and replacing one defective window has somehow dragged on for over four months. Not because it’s complicated but because the company appears completely incapable of organising a simple appointment.

They require you to take a full day off work to wait for a service engineer. You do exactly that, and then they call to cancel, if they call at all. Most of the time you’re left sitting at home wasting a day for a visit that was never going to happen.

Even the explanations don’t match. You’re told by phone the glass is broken and needs replacing, then later the office claims the replacement hasn’t arrived, wasn’t ordered, or doesn’t exist depending on who you speak to. It’s impossible to get a straight answer because nobody there seems to know what’s going on.

This has cost me multiple days off work for a problem that should have been solved quickly. The issue isn’t the window, it’s the complete lack of organisation and accountability.

If you enjoy waiting around for appointments that only exist on a booking system and chasing people who contradict each other every week, this company will be perfect for you. Otherwise, avoid entirely.

Warranty claim and the whole experience was great, from reporting the problem, to getting it fixed. Great service and feel very satisfied with Munster team.

I’m very pleased with the rather excellent customer service provided by Katie and others I’ve dealt with so far.

They are efficient and respectful when you need their help.

Barry was extremely helpful. He was prompt professional and thorough in his approach. He identified the issue with our door and was able to rectify the problem there and then. This appears to have solved the problem so far.
Unfortunately the initial contact was a little negative with very little understanding of the difference between the warranty and our consumer rights. This was resolved however, following several e mails.

Bought a new build that uses Munster to fit windows, I would not use this company myself for a few reasons.
1. French doors not even, they attended to fix, struggled to see that they was not even then asked me if it actually caused me any issues, like not being even was a problem.
2. They did not take the protective film off when fitted.
3. Don't get fitted if you wanted good sound proofing - you can hear everything outside.

The company accepts requests in advance and where possible will arrange a date and time for visit from a Senior Technician. Customer Services and Workmanship. Barry Harrington is very experienced, professional and honest in his dealings, remarkable work. Thank you Barry!

Chris was exceptional! Professional, friendly and worked quickly and proficiently. Gave excellent advice on window aftercare.

If you want poor quality windows and doors fitted in your property you've found the right place. Our new build developer in Wales use this company to supply and fit to all their properties and all I can say is one star is one too many! Double glazing you'd swear were left open with how clear you can hear the traffic and people outside your window. The quality is poor, from cracked glass to blown sealed units with condensation between the panes, small bead media being left in between the panes when manufactured to external windowsills being cut over 30mm to short and fitted then making up he shortfall with white mastic and trying to shape it to the windowsill and being an acceptable standard..... And wouldn't replace them. The developer only said they'd change them as a gesture of goodwill after firstly agreeing to have cover boards fitted to hide the abysmal workmanship! I can only assume from other reviews that this is a common thing and the developers must be having a good deal from Munster. If your buying a new build property check if its this company who fitted the windows and get a snagging survey/inspection carried out before moving in! Poor is an understatement!

Nothing was too difficult for Gregg who changed the misty glass in two bedrooms of our apartment. He also fixed a leaking Juliet balcony door and loosened a tight handle of the door. A very willing and approachable young man who we highly recommend.