I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... Toon meer
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Lees wat reviewers zeggen
* 1 Star I received a broken tail lamp and have been trying to contact the company for over a week with no response. The biggest frustration is that there is no phone number to call, only a... Toon meer
Brisbane to Melbourne in 2 days using Auspost courier !! Good tracking system and quality messaging from seller to buyer. Breakable plastic part made safe in plenty of bubble wrap. Part as adverti... Toon meer
The side mirrors I ordered for my Falcon BA were good quality and a great price, I ordered the “aftermarket” ones, can’t tell the difference from the original Ford parts. The delivery was only 2-3 da... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Contactgegevens
Brisbane, Australië
- info@myautoparts.com.au
- www.myautoparts.com.au
3,9
Goed
976 reviews
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Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van My Auto Parts
Thank you for the 5-star review! Cheers mate! Enjoy your new car part!
Refund required
Payment for products was taken promptly on 20th March 2025 however when the product was not suitable after viewing it at pick and collect in Victoria we were told we would be provided with a refund. Nearly 3 weeks later and I am still waiting.
19 maart 2025
Antwoord van My Auto Parts
Dear Petra,
Thank you for bringing this to our attention. We sincerely apologise for the unacceptable delay in processing your refund following your return at our Victoria click and collect location. We understand your frustration, especially considering your prompt payment on March 20th, 2025.
We are currently investigating the cause of this extended delay to ensure it doesn't happen again. We recognise the importance of timely refunds and are committed to resolving this issue for you immediately.
We have now issued your refund and have sent you an email with the details. Please review the email for confirmation.
We acknowledge that the wait time you experienced is unacceptable. To ensure quicker assistance in the future, please don't hesitate to reach us directly at our customer support phone line, 1300 566 563.
Again, we sincerely apologise for the inconvenience this has caused you. We value your business and are dedicated to regaining your trust.
All the best,
My Auto Parts
Quality products
Quality products, cheaper then buying spare parts directly from the dealer. Quick delivery of goods.
18 maart 2025
Antwoord van My Auto Parts
Thank you so much for your awesome feedback, mate! Enjoy your new car part and until the next one! Cheers!
No response, hasn’t been delivered after nearly a month of waiting
I have been waiting nearly a month now for a part to arrive at my local warehouse so I can collect it. I’ve sent emails to them but have gotten no response, it said it was in stock and would be delivered 1-4 days. Hopefully this gets their attention so I can either get a refund or they decide to actually deliver the part.
14 maart 2025
Review zonder uitnodiging
Antwoord van My Auto Parts
Hi Ryley,
We're very sorry to learn of your recent experience. We recognise that we didn't meet your expectations, and we sincerely apologise for any frustration this caused.
Your feedback is invaluable, and we're eager to understand the details and make things right. Please contact us at https://www.myautoparts.com.au/pages/contact so we can discuss this further and find a resolution together.
Thank you for bringing this to our attention.
The My Auto Parts Team
Antwoord van My Auto Parts
Legendary feedback! Seriously, thank you! Enjoy your new car part and until the next one! Cheers!
After three orders and three misses enough is enough
Three strikes, I've ordered 3 times from this site, for work and personal items and have had issues each time. It's a bit of a joke. Delays in picking / packing / dispatch and shipping is slow to say the least, could walk interstate to collect faster, little to no communication, I've always had to chase them for the parts / an answer, then answer is always the same automated BS, we apologies and are looking in to it blah blah blah. Then once again lucky to hear from them again unless I initiate.
Stock is not "on the shelf" or comes from multiple warehouses with different dispatch and transit times if your lucky they might mention this but don't count on it.
As a 20 year spares, warehouse and logistics veteran I would be ashamed and embarrassed to run things like these guys do.
Will stick to a couple of other spares sites that seem to make some sort of effort.
4 maart 2025
Review zonder uitnodiging
Antwoord van My Auto Parts
Hi Scott,
We sincerely apologise for the inconvenience this may have caused you. We completely understand your frustration. Apologies, there were unusual errors with the courier; the delivery of items is out of our hands once the parcel leaves the premises. We have started following up with the courier to review and not have this type of issue happen again. At My Auto Parts, we strive for accuracy and reliability, and we know we've let you down. We've processed a 100% full refund of your order. We want to assure you that we are taking steps to prevent this from happening again. If you have any further concerns, please reach out to us at info@myautoparts.com.au or 1300 566 563. We are here to listen and help.
Cheers!
My Auto Parts
Quick and professional service.
15 februari 2025
Antwoord van My Auto Parts
Thank you so much for your 5-star review! Enjoy your new car part! Until the next one! Cheers!
Antwoord van My Auto Parts
Thank you so much for your 5-star review! Much appreciated mate! Cheers and enjoy your new car part! Until the next one!
I'll keep purchasing from My Auto Parts.
Great price, very good quality Alternator, factory tested with results included with the product, you know it's going to work before installation, fast delivery.
16 februari 2025
Antwoord van My Auto Parts
Thanks a bunch for the 5 stars! Appreciate it, mate. Enjoy the new car part! Cheers!
Antwoord van My Auto Parts
We are delighted to receive your 5-star rating. Thank you for your support. Please enjoy your new car part! Cheers!
You have taken my money but no parts…
You have taken my money but no parts have been delivered this is not on please refund me my money
18 januari 2025
Antwoord van My Auto Parts
Hi Bert,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
I bought alternator for prado 120
I bought alternator for prado 120. The price was very cheap compared to other suppliers. The average cost I was quoted by others was in excess of $400 but I paid to My Auto Parts $140 including delivery and it was delivered in one day.
19 januari 2025
Antwoord van My Auto Parts
Awesome 5-star review! Thank you mate! We are glad that you have enjoyed our services! Enjoy your new cart part! Cheers!
Ordered an ‘in stock’ item as shown…
Ordered an ‘in stock’ item as shown online (click and collect) . Now has been over 3 weeks with item not known where
18 januari 2025
No communication they have no idea of…
No communication they have no idea of where Warwick is just a joke don't use these Idiots
19 januari 2025
Antwoord van My Auto Parts
Hi Rory,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
Antwoord van My Auto Parts
We appreciate the 5-star feedback! So glad you're happy with your purchase and our service. Enjoy!
Antwoord van My Auto Parts
Thank you, Lucas for the 5-star review! Cheers!
Great product and service
20 januari 2025
Antwoord van My Auto Parts
Thanks for the awesome 5-star review! We're thrilled you enjoyed our service and your new cart part. Cheers!
Wrong part was sent
Wrong part was sent and after I called was informed that I could only email, so after three emails with my auto parts and not one response apart from we have a high rate of emails your patience is required I was forced to buy at toyota direct. Still with no refund in sight. Very disappointed in your service and will not use you again !#!#
18 januari 2025
Antwoord van My Auto Parts
Hi Alan,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
No reply to emails -wrong parts sent
Initially I was impressed with the speed of the delivery of the items ordered -order placed on a Tuesday afternoon and arrived on a Thursday morning. However, when it came time to fit the headlight assemblies, I discovered that I had been sent 2x Left Hand Side assemblies instead of 1x LHS and 1xRHS. A closer look at the packages revealed that the part numbers on each box were different, and one of the boxes had been opened and re-sealed. I emailed info@myautoparts with an explanation and photos to prove the mistake, but haven’t heard back. That was Jan 1, 2025. I have tried sending a message on their website as well, no reply there either. I would appreciate someone contacting me as this was a Xmas present for my mum, and her car looks pretty ordinary with 1 new headlight and one that’s 22 years old.
1 januari 2025
Review zonder uitnodiging
Antwoord van My Auto Parts
We're so glad you had a positive experience! Thanks for the 5-star review. Enjoy your new car part and until the next one! Cheers!
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