I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... Toon meer
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Lees wat reviewers zeggen
* 1 Star I received a broken tail lamp and have been trying to contact the company for over a week with no response. The biggest frustration is that there is no phone number to call, only a... Toon meer
Brisbane to Melbourne in 2 days using Auspost courier !! Good tracking system and quality messaging from seller to buyer. Breakable plastic part made safe in plenty of bubble wrap. Part as adverti... Toon meer
The side mirrors I ordered for my Falcon BA were good quality and a great price, I ordered the “aftermarket” ones, can’t tell the difference from the original Ford parts. The delivery was only 2-3 da... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Contactgegevens
Brisbane, Australië
- info@myautoparts.com.au
- www.myautoparts.com.au
3,9
Goed
976 reviews
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Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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No customer service
Placed order on the 5th of January and still no sign it has been shipped. I have tried to contact My Auto Part several times via email with no response.Order finally shipped 2 days after this review.
13 januari 2025
Review zonder uitnodiging
Shipment was slow and late in delivery…
Shipment was slow and late in delivery with zero communication about the shipment. I received email it was sent the day after it arrived...ffs..aint good enough
20 december 2024
I don't wish to give even 1 star.
I don't wish to give even 1 star.
I tried to use the Web sites to look up the vehicle I need parts for. I could put the details of the vehicle in, but couldn't get any further. Having worked in the automotive industry for over 36 years.
I decided to try using the Web sites first.
Due to the fact I was unable to obtain the information about available parts for my application. I made a phone call to the NSW warehouse. The person who I was speaking to gave me the impression that I should not have being calling.
I was asked for the registration number, I gave that. I was told it didn't come up.
I then gave the make, model and year model. I was asked for the vin number. I didn't have this, as I am seeking a part for an elderly gentleman on his behalf.
Because I didn't have the vin number. I was told that I couldn't be helped.
I enquired how many options were coming up. 150 series was mentioned, I said it was that. prior to all this the person I was speaking with had said" you're not a customer" " so I can't help you "
I said that the Web sites recognised me as being a customer. " That's the Web site" was the comment made back to me.
I enquired about a reverse light for the application, and was told " we don't do reverse lights" so I thanked him for his time and ended the phone call.
I noticed there was a contact form on the Web sites. So I utilised that my name and email address was already filled in. So I put the details of my enquiry in the box provided. I put all the details of the vehicle as well as the rego number. And the part I was looking for. I am still waiting for a reply.
I have just checked my spam mailbox and there is nothing there.
It would seem that this company doesn't want to be regarded as a source, to obtain spare parts.
9 januari 2025
Review zonder uitnodiging
Antwoord van My Auto Parts
Thank you, Syd for this amazing review! Enjoy your new car part! Cheers!
parts returned to warehouse in good condition no refund refundes
okay thats a good outcome, now been contacted by company and refunded. have been advised they will be poss looking into there contact confirmation system. not sure whats going on with this company. my parts arrived in good condition. sadly the front guard for my corolla was the wrong guard my mistake. re ordered the right guard and received it in good condition. returned the wrong guard to warehouse in good inspected condition was told i would receive a credit in due time.
never happened. now about $170 short. have called twice. left a ph message with credit dept. emailed twice to make contact still no reply.
11 november 2024
Review zonder uitnodiging
Antwoord van My Auto Parts
Thank you, Terry for your review and for reaching out to us. We sincerely apologise for any inconvenience this has caused you. Glad we could have a quick call and resolve the matter. Please do not hesitate to reach out to us if you have any enquiries. Enjoy your new car part! Cheers!
Have provided a previous review but…
Have provided a previous review but felt it was not enough. This company is brilliant, efficient, reliable and the customer service is excellent. All my parts arrived in pristine condition. Would recommend them to anyone.
22 december 2024
Review zonder uitnodiging
Antwoord van My Auto Parts
Thank you so much Anthony for this 5-star review! We are glad that you have enjoyed our services! Enjoy your new car part! Cheers!
Woke up this morning to an email from…
Woke up this morning to an email from My auto Parts asking if my review was for another company. No, someone from your company misinformed me about an app and went in all my banking ,retirement,stocks and cashapp accounts.not sure of the date noe.
26 november 2024
Review zonder uitnodiging
Antwoord van My Auto Parts
Hi Brayn,
Thank you for bringing this to our attention. We're sorry to hear about your negative experience.
It appears there may have been a case of mistaken identity. There are a lot of companies with a similar name to My Auto Parts. My Auto Parts is an Australian company that exclusively serves the Australian market. We don't ship internationally, including to the US. Additionally, we don't utilize AnyDesk software in our operations.
We'll look into this matter to prevent similar incidents in the future.
The item arrived damaged and they sent…
The item arrived damaged and they sent out a replacement the same day. New item arrived shortly after. Great service and many thanks.
19 november 2024
Antwoord van My Auto Parts
Thank you, Peter for this 5-star review! We truly appreciate it! Enjoy your new car part! Until the next one! Cheers!
Could not be happier with the price and…
Could not be happier with the price and speed. Able to pick up the next morning and just as well as I needed it !! Thanks !!
17 november 2024
Antwoord van My Auto Parts
Awesome review mate! Thank you for the amazing feedback! We are beyond happy that you have enjoyed our services! Enjoy your new car part and until the next one! Cheers!
Quick delivery and good product however…
Quick delivery and good product however it didn't come with the screws/clips to attach it to my car.
18 oktober 2024
Antwoord van My Auto Parts
Hi Tom! We’re glad to hear that you received your order quickly and that you’re satisfied with your new car part! We apologise for the inconvenience regarding the screws/clips. Our customer service agent has confirmed that these parts are not included with the specific part you ordered. We value your feedback and will continue to strive for excellence. Please don’t hesitate to reach out via email at info@myautoparts.com.au if you have any further questions or concerns. Thank you so much and enjoy your new car part!
Part came in very quick
Part came in very quick, easy to fit to a completely crumpled chassis 🤣 so that’s saying something
20 oktober 2024
Antwoord van My Auto Parts
Thank you so much for the 5 -star feedback! We hope you enjoy your new car part! Until the next one! Cheers!
Antwoord van My Auto Parts
Thank you, Wayne for the 5-star feedback! We truly appreciate it! Enjoy your new car part! Until the next one! Cheers!
Antwoord van My Auto Parts
Thank you, Micah, for giving us this awesome 5-star review! We truly appreciate it! Enjoy your new car part! Cheers!
Part was as described and arrived very…
Part was as described and arrived very quickly
18 oktober 2024
Antwoord van My Auto Parts
Thanks a bunch, Jordan! We're stoked you gave us 5 stars. Enjoy your new part and until the next one! Cheers!
A good web site,found what i was…
A good web site,found what i was looking for quickly,and delivered fast!
18 september 2024
Antwoord van My Auto Parts
Thank you, David for the 5-star rating! We are glad that you have enjoyed our services, and we hope you enjoy your new cap part! Until the next one! Cheers!
Well done!
Good price - genuine part - arrived in good condition & in a timely manner with communication all the way through. What more can you ask for? Thanks.
18 september 2024
Antwoord van My Auto Parts
Thank you, Steve! What an awesome 5-star review! We appreciate it! Hope you are enjoying your new car part and until the next one! Cheers!
My part
My part, a lamp, was well packaged and arrived safe and sound, in a very timely manner.
17 september 2024
Antwoord van My Auto Parts
Thanks, mate for this amazing review! Enjoy your new car part! Until the next one! Cheers!
Parts as described and work well.
18 augustus 2024
Antwoord van My Auto Parts
Thank you so much for this awesome review! We appreciate it! Enjoy your new car part! Until the next one! Cheers!
Easy site to navigate and find parts
Easy site to navigate and find parts. Prices are reasonable. Very prompt delivery.
19 augustus 2024
Antwoord van My Auto Parts
Awesome 5-star review from Jethro! Thank you, mate for your feedback we appreciate it! Enjoy your new car parts and until the next one! Cheers!
A great product at a good price and…
A great product at a good price and speedy postage
19 augustus 2024
Antwoord van My Auto Parts
Another happy customer! David, your 5-star review means the world to us. Enjoy your new parts! Until the next one! Cheers!
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