Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered a cranberry supplement and limescale remover. The latter came v fast but wondered why the cranberry didn’t come in the same box- bit odd so I emailed customer service. Answered very quick... Toon meer
Love MyGreenPod! Great marketplace of ethical, sustainably sourced products. Love my Pit-tastic deodorant bars and great to be able to buy Bio D washing up liquid and fabric conditioner in bulk too. A... Toon meer
Can't fault this place. Able to buy something that I could only find on Amazon (yuck) for barely any more, safe in the knowledge that I still don't give any money to amazon and that instead I've contr... Toon meer
Bedrijfsgegevens
- Winkel
- Leverancier van schoonmaakproducten
- Algemene winkel
- Haarproductenwinkel
- Huishoudchemicaliën leverancier
- Toiletbenodigdhedenwinkel
Geschreven door het bedrijf
My Green Pod Ltd is an independent, family-run UK business, founded by Katie Hill and Jarvis Smith. We want to share the real stories behind the brands and people working tirelessly to offer ethical alternatives to mainstream products and services. You might not see these options on the high street and they may not be the first to appear in online searches. Unlike any other company we know, we meet and connect personally with the owners of the companies we work with. We do this because we believe that authentically ethical products and services can only be produced and supplied with conscious, heartfelt intent. Plenty of businesses are cashing in on the trend towards natural and organic products, but if those companies are cutting corners to be the first to market – whether in their packaging, their supply chains, their ingredients, or their staff welfare – they won’t be featured here. This isn’t something you can check by visiting a website, so we go behind the scenes to investigate the company’s entire DNA. Our Hero products and services are the most effective and enjoyable alternatives to mainstream options that we can find. We use them in our home and we use them on our family. They’re also from companies that are working in co-creation with the planet – intentionally operating in harmony with nature and in service to the wellbeing of their customers. With your support, these companies could change the face of business and the health of our environment – and you could save some cash and discover some extremely effective ethical products along the way! Every time you buy from our Marketplace, we’ll plant a tree in the tropics (through charity partner TreeSisters) as our way of saying thank you for helping to change the path of the future. Together, lots of small actions make a huge difference. #PutYourMoneyWhereYourHeartIs
Contactgegevens
Verenigd Koninkrijk
- www.mygreenpod.com
Mensen keken ook naar
DO NOT BUY - COMPANY GOING BUST
Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!
9 september 2023
Review zonder uitnodiging
Antwoord van My Green Pod
Hi Lucy, sorry to hear this might be the case.
Would you please send your order number to hello@mygreenpod.com and we can look into this immediately. We’ve had no emails to this effect so want to look into it and report back.
Thank you
Great company and with a great mission.
24 juli 2023
Review zonder uitnodiging
DO NOT USE THIS WEBSITE
As with many of the other reviews below, I placed an order on 12th June 2023 and a payment was taken immediately. However I have not received my order, no one is answering the phone and I have sent two emails to the hello@greenpod email address which have not been responded to. It was a large order and therefore expensive. DO NOT USE THIS WEBSITE AS IT APPEARS TO BE A SCAM.
14 juli 2023
Review zonder uitnodiging
Should have realised this was a scam website
Ordered on 8th June, 3-5 working days promised. Plenty of spam and requests for reviews but no products 10 working days past the 3-5 working day window. This company is a scam website. Order no 971528 😏
29 juni 2023
Review zonder uitnodiging
This place is a scam
This place is a scam, do not buy from here. I ordered an item over a week ago still have received. It still have not gotten a response from this company. shambolic
10 juni 2023
Review zonder uitnodiging
Antwoord van My Green Pod
Hello, would you kindly email me at jarvis@mygreenpod.com with your order number.
We have had some delays with some vendors so please contact me directly so we can chase things up.
Thank you
DO NOT BUY FROM HERE!!!!!!!!!!!!!
Ordered an item over a week ago call the customer service number several times in which I was met with the same interactive voice response that told me to email them .I received a email back/automatic reply saying this email does not exist. I’ve been scammed please don’t get scammed.
17 juni 2023
Review zonder uitnodiging
Receipt of order was delayed
Receipt of order was delayed, however the customer service lady at green pod responded promptly.
However the item received was not the exact item ordered but substituted with similar when it eventually arrived.
31 mei 2023
Review zonder uitnodiging
Antwoord van My Green Pod
We are very sorry to hear this. The vendor has sent you something without our or your consent as a replacement. Would you please contact me at jarvis@mygreenpod.com and we will arrange a refund.
Thank you
I’m very sorry to have to write this…
I’m very sorry to have to write this review in this manner. I placed an order 30.April.2023. It’s been 3 weeks now, and I still haven’t received it. I’ve contacted the company via email, was promised that it will be looked into last Tuesday. 5 days later, still no update. I don’t know what to think to be honest. I feel tired of waiting and enquiring about the product I ordered. Which I really want to receive one day, because I love the taste of it.
I want to believe that your company is fast and reliable, so far, that hasn’t been my experience.
If anyone in your company can help resolve this, please help.
Many thanks.
21 mei 2023
Review zonder uitnodiging
Support his brilliant ethical business!
You have such great collections of ethical finds with lots that are supporting small business.
My Green Pod is excellent!
Support his brilliant ethical business!
17 mei 2023
Review zonder uitnodiging
good company policies good products…
good company policies good products reasonably priced all good.
17 april 2023
Review zonder uitnodiging
Reliable website with good customer service
The products I purchased from MY GREEN POD were as described and arrived on time. The best part of it though was the customer service, they always respond promptly and have been ever so helpful. Precious who assisted me a couple of times was amazing.
6 maart 2023
Review zonder uitnodiging
All good. Could be clearer on the fact they do not ship products and that products can come in multiple shipments ;)
Ordered a cranberry supplement and limescale remover.
The latter came v fast but wondered why the cranberry didn’t come in the same box- bit odd so I emailed customer service. Answered very quickly and it turned out they don’t ship the products themselves-think this could be made clearer at the shipping checkout page.
Also as there are no order update emails I didn’t realise my order can come in more than one packages.
However none of the above bothered me too much, free delivery over £10 is amazing and also their ethics/speedy communication.
Supplement arrived later that day and all good!
8 maart 2023
Review zonder uitnodiging
Norstar drinks coaster
I ordered a Norstar drinks coaster 10 days ago and it has still not been delivered. MGP does not answer questions about orders placed via the phone. Neither do they keep their customers up to date on the delivery. My order status is PENDING! However the money was taken straight away. Do not use this company they have very poor customer service and are using third party companies to fulfil their orders.
18 februari 2023
Review zonder uitnodiging
Antwoord van My Green Pod
Dear Lizzie,
Firstly may I apologise for your experience with us.
We do try our very best to keep on top of deliveries but have had some difficulties with vendors who don’t always advise us that product is out of stock or delivery has been affected.
You are right we don’t ship products ourselves, but we thought we were very clear about this across all of our communication, but it seems not.
Do please let us know how we can improve things.
We are a family business trying to offer products that are the least harmful for you and the planet, therefore we aim to prioritise these values. We can not however compete with large global shopping platforms that may not have people and planet as their priority.
Again please accept our apologies and we do hope you continue to shop with us in the future.
Kind regards
Jarvis Smith
Ordered 2 weeks ago
Ordered 2 weeks ago, failed to show in time, have now cancelled the order. Very poor experience. DONT USE THIS COMPANY !
23 februari 2023
Review zonder uitnodiging
Antwoord van My Green Pod
Nige, so sorry to hear you have had a bad experience with us.
As we don’t stock products we rely on our vendors to ship as quickly as possible. On this occasion the product was out of stock but we didn’t know..
We are a small family business and don’t have the resources to operate like the big shopping platforms people are used to.
We aim to do our best and on this occasion it wasn’t right for you.
kind regards
Jarvis
Disappointed
Asked to write a review of my purchase. Unfortunately can only give a negative review since I placed order,.order accepted and then some days later I had an email stating I was getting a refund as they couldn't complete order. Disappointed but even more I'm surprised I was asked to review
4 januari 2023
Review zonder uitnodiging
Antwoord van My Green Pod
Ruth, as we don’t actually stock products we rely on being kept up to date by our vendors, we are sorry this didn’t happen.
Kind regards
Jarvis Smith
I am STILL waiting for my order made…
I am STILL waiting for my order made before Christmas:
I contacted My Green Pod last week after I realised the money had been taken from my account: I appreciate that the Christmas period is very busy- and I have allowed for the Post Office strikes but I cannot afford to order goods that don.t arrive
Very disappointed
3 januari 2023
Review zonder uitnodiging
Antwoord van My Green Pod
We like many other shopping platforms were deeply affected by the postal strikes. So sorry you had a bad experience.
Jarvis Smith
Great product great service
Great product great service. Thank you.
19 december 2022
Review zonder uitnodiging
Antwoord van My Green Pod
Many thanks Dale, Merry Christmas 🎄
Great quality wine delivered promptly
14 december 2022
Review zonder uitnodiging
Order placed about 10 days ago has not…
Order placed about 10 days ago has not yet arrived
16 december 2022
Review zonder uitnodiging
Antwoord van My Green Pod
We are so sorry you haven’t received your purchase, please know all vendors are responsible for posting out there products and in this case the lateness has been due to the Royal Mail strikes. We do sincerely apologise however as the strikes have had an impact on the whole country.
Kind regards
Jarvis
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.