mylaughland.com Reviews 

All of a sudden got a notice that they were charging me for a refill and that I had a subscription. I did NOT sign up for this. I emailed them asking to cancel and they replied that they "could not" cancel the order. And despite my email sayimg cancel everything, they said I'd have to contact them to cancel!

This is 1. Unethical and 2. Pretty much a scam!

I called AMEX and they blocked all payments to this company.

Here was the reply:
Thank you so much for trying Laughland, and I’m so sorry for the trouble!
Unfortunately, as this is a subscription order, we are unable to cancel it or process a return for a refund. We apologize for any inconvenience caused.
Since whitening is a continuous process, much like skincare, we recommend staying on for another refill or two to see even stronger, gradual results. Deep stains from acidic foods and drinks, which go beyond the enamel into the dentin, may require multiple cycles to whiten compared to surface-level stains that can be treated in just a week.
We want to help you see consistent progress, so we’d love to offer you:
50% off your next refill with a complimentary To-go pen.
Would a 2, 3 or 6 months order frequency suit you better?
Please let us know and we will update it for you. If you’d still like to cancel your subscription linked to XXXXX just give us a heads-up at least 5 days before your next order is processed, and we’ll make sure to cancel it to avoid any further charges.
Thank you so much for being a valued customer! We look forward to hearing from you soon :)
Warmly,

If you’re reading this review, you're probably in the same boat as us. I keep getting charged without authorization, won’t honor subscription cancellation requests through email, and in spite of what their FAQ tells you, there’s no way to cancel through your account management page. They’ve already had to change thier name from Glowup because the brand is so toxic. I’m sure they’ll be changing the name from Laughland to something else before too long, which is not good for a six year-old company. Some websites list their headquarters in Berkley or even the U.A.E. (nothing shady about that🙄) but I think I saw a storefront office in Venice a couple months ago. I may pay them a visit.

Oh- also, their product sucks.

SCAM! The business phone is out of service, they do not respond via email regardless of how many times you try to email and then continue to charge you.

Hurt my teeth. Made them so sensitive. Horrible service and tricky business practices making it very difficult to cancel autoship so they can suck every last dime out of you.

Absolute WORST COMPANY, SERVICE, EMPLOYEES (Nishanthini to be exact,) and the most ultimate scam ever!! If you want to keep getting money taken from you on and on again, good luck trying to stop them! Unlawful & continuously rude people. This company is absolutely HORRIBLE!! Stay away!!!!

Just like the other reviews for mylaughland…very deceptive and unethical business. They do not allow you to cancel your payment method. I had to close my bank account for fraudulent charges. Even if you don’t sign up for a subscription they will continue to charge you. To cap it all off….the product doesn’t really work. Maybe a little but nothing more than what you can get at a lower cost over the counter.

I had a very disappointing experience with Laughland. I signed up for what was presented as a free trial, but it was automatically turned into a subscription with a refill order processed before I was able to cancel. There was no clear or easy way to manage or cancel the subscription online, which was extremely frustrating. The first product I tried caused significant discomfort, so I decided not to continue. When I contacted customer support to cancel, they initially refused to cancel the order or issue a refund and instead tried to push discounts and future refills. Only after insisting multiple times did they finally cancel the subscription, but the charge for the refill was not refunded. This experience felt misleading and stressful, especially for something related to dental health. I would strongly recommend reading the fine print and being very cautious before signing up, as canceling is not straightforward and refunds are not customer-friendly.

I signed up for a trial with Laughland Sciences Inc. and made sure NOT to select any recurring subscription. I never received any confirmation emails about a subscription, yet I was billed today for a recurring charge without my consent. When I tried to log into their portal to cancel, there was no option to cancel subscriptions or orders—despite their claim that you can cancel anytime. You also cannot remove your payment information from their system. This feels deceptive and unethical. I want my subscription canceled, a full refund, and all my stored information deleted. Very disappointed and would not recommend this company.

this company does shady business dont spend your money here.

Negative review

No customer service
Its a fraud company
Once u buy something it automatically enrolls you and out in ordered every month
There is no way to cancel subscription
No customer service phone number
Only way is to email and they won't respond
It's a fraud

They offer a “free kit” trial where you only pay $3 for shipping, but what they don’t make clear is that they automatically set you up on a monthly subscription. You cannot cancel the subscription yourself, and your card information is saved with no option to remove it.

I emailed them multiple times requesting to cancel, and instead of cancelling, they kept trying to stall me by offering discounts on future subscriptions. They never actually processed the cancellation.

They also refused to cancel a subscription order that hadn’t even shipped yet — it’s been over a week with no tracking, but they still told me it was “too late” to cancel. On top of that, they do not accept returns for subscription orders, even though their website claims they offer free returns if the product is unused.

Overall, this company feels misleading and dishonest. I strongly regret giving them my card information. I would not recommend Laughland to anyone.

Customer service sucks, I reached out to cancel the order and they said order is shipped. I reached 10 minutes after the order was placed and the fact they shipped in 10 minutes is unbelievable. Then I asked for tracking number and they did not have one. After weeks of waiting I reached out again stating I have not received the package and they offer me 50% discount, I am not sure if it's some kind of joke. Stay away from this company

My subscription portal on Laughland’s website showed no active subscriptions (which I should’ve known was a huge red flag) so I reached out to customer service via email on April 30th to make sure my subscription was cancelled. I received written confirmation that it was cancelled, yet I was charged on June 12th for a refill that I did not authorize. When I emailed customer service (got the same agent as I did in April), they refused to refund me. Each time I replied they wrote a boilerplate response that they cancelled my subscription account as if it were the first time. But it was same account that was cancelled back in April. I only had the one account. After I said I’d file a dispute with my credit card they offered a 50% refund but it’s unacceptable. I can’t believe they’re doing business like this. It feels so shady to me. Definitely a “buyer beware” situation. At this point I’m afraid I might have to cancel my credit card to trust that any future unauthorized charges are stopped.