MyPersonalisedCase Reviews 

the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have been hard shell and as i said design was awful.
but once i found how to email them complain i did email back and forth with nice person who understood how unhappy i was, i was expecting a fight but they asked my openly how can we make you happy again, and i said honestly i just wanted a full refund and i would go elsewhere and they accepted that and did refund me in full. i personally wont use them again but the customer service was good.

Like others have said, ordered a case and received delay email after delay email.

Eventually gave up and went with an alternative, which was for the best as I found a higher quality case for only a few pounds more. Would avoid this site if you’d like to recieve your case in a timely manner.

Credit where credit’s due, the refund came very quickly.

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in when requested. Your programme then went straight to payment including cost of new case. Very disappointed especially when I use you Everytime I change phones

Ordered on 13th February, it’s now the 25th and I haven’t even been updated with anything let alone recieved what I ordered. Can’t seem to speak to any human regarding this. Shambles of a company

The internet site was easy to use and download my photo. The case is of good quality and the picture looks great. I would definitely recommend and use again . Thank you

UPDATE: Products arrived. Good quality. Still no information on order.
I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive the confirmation link so I cannot confirm my account to check the status of my order. They were quick to charge my account with no way to follow up with them

Ordered it for Valentine’s Day but have received emails constantly saying it’s been delayed. Still not received it so better be worth the wait as had to buy a different Valentine’s Day present.

Had a reply saying I’ll get a reply, but that must be delayed as much as the case is!

Parcel never arrived. Customer service takes forever to reply and then ignore 90% of what you tell them. I initially asked for them to send another given it never arrived then decided I’d rather a refund having seen the poor reviews and likelihood that it will never turn up and they’ve ignored my emails.

Easy to use website
Quality product

I have tried contacting them three times now about my order that has failed to arrive and I have received no response. There is no way to email or ring them - apart from an online contact form which I've received no reply from. Very disappointed.

Really good quality case and image. The only issue is it has impacted my contactless payments and need to take the phone out of the case for it to work

Beautiful creations and fast delivery! Worth every penny!

Excellent. Very happy with that. Good strong case and picture is good.

Exceptionally quick delivery. Design is clear and vibrant. Fantastic!

Like a lot of other people I believe I've been scammed by this company. I paid for express delivery since it was a christmas present, it was meant to arrive by the 19th at the latest which was fine. The 19th came and went, I emailed the company and they offered to send a replacement which I appreciate but invalidates it being a christmas present. Today the case turned up and it's just a plain phone case. Not personalised, nothing. Just a clear case. If I'd wanted that, I'd have spent a lot less and had it weeks ago. I'm really disappointed because we were only doing small gifts so this is the only gift I brought and now we're on the 23rd December and it's ruined.

Edit: Company responded on the 26th December after my review, the day AFTER christmas telling me they'd refund me the case and give me free shipping on a replacement. It was a present FOR christmas, not for AFTER. I've raised a payment dispute and will be taking it further because that's ridiculous customer treatment when you've not only paid for faster shipping that didn't happen and then been sent a product you didn't order after waiting a month for it to arrive. Why would I ever want to order from them again or replace it with something that'd arrive in another months time and most likely be wrong yet again???

I ordered a personalised phone case for my Samsung A71 5G in the UK. When it arrived, it was clearly for a different model as none of the buttons aligned properly.
To report the issue, I was forced to create an account and submit an online form. When they eventually replied (due to the time difference), I had to repeat all the information I’d already provided and was asked to prove the make and model of my phone.
I requested to return the item for a refund, but this was ignored. Instead, they sent a replacement, stating it would not be tracked. When it arrived, it was exactly the same incorrect case as before.
In the end, I had to raise a dispute with my bank to obtain a refund. Even after emailing to confirm the refund, they oddly asked if I’d like to design a different case. Overall, the process was frustrating, time-consuming (5 weeks), and poorly handled.

Why
So long As You Can Get It Done via the App Store via

Easy to create, very good quality, prompt arrival.

love the case but it not the right size round my cameras