Myvue Reviews 

Cancelled the screening a couple of hours before the film and I was forced to buy new tickets for another time and change all my plans for the day.
In return, they gave me unequal vouchers, which again makes me displeased.

Online booking experience is not fit for purpose. Cannot chose a seat and can’t buy tickets as it freezes out. They will not last on this basis.

Never buy Vue 2for £7 code on vodafone veryme offers!! It’s most intelligent way to fool customers!!
Myvue charge £7 to purchase the discount code as promotion from vodafone very me app!
And then we use the dicounted coupon to purchase tickets on myvue.com for 2 people
After discount code is applied we pay £7 while booking tickets
So tot we paid for 2 people is £14 which infact the same price if we purchase ticket directly on Vue cinema website!!

Such a shame!!!!

Poor online purchasing experience, and no Android app either!

Very bad customer service experience this afternoon. I got through to a robot, the recording I listened too just kept going around and around and I was unable to speak to anyone. This issue need to be urgently resolved.

I have tried several routes, including emailing the CEO and COO, about an issue I had and they were so unhelpful and apathetic. No response from the CEO. Very poor customer service.

Overpriced and no decent films, I would like to see the film Boiling Point and some other good films that Vue have decided nobody want’s to watch!!

I have booked 11 tickets to see Spiderman and two members of the family have Covid so therefore i need a refund. I used vouchers so i could not do it online the refund and had to call the customer service line which costs lots of money on a 0345 number. I waited for 30 minutes. As soon as i said i needed a refund for 11 people, the advisor put the phone down! Tried to call back and a huge queue to get through again! Awful customer service!

It's impossible to choose the seat you want. You choose one that's available, click on it, save it, then move to the next screen to pay and you notice that it's changed your booking to the seat it's pre-selected. Absolutely hopeless. I've given up with it.

Whats the point in allocated seating and booking , its better to choose your seat when in the cinema& poses problems with autisum

Spent two hours trying to book tickets online. Impossible to do! Chose the seats we wanted but at checkout they changed to the original suggested seats.
Complete rubbish website and the app no better.
Vue will not be getting our business in the future !!

Why are you unable to book tickets on line, not the first time this has happened. You go to the cinema to book and you get charged more, ask if they honour the on line price and suprise suprise they do not.

Worst site ever, lost half hour trying to book tickets.

Customer services of Vue cinema are rubbish. It is impossible to get a refund. If you want to keep your nervous system calm do NOT call customer services because this is sh.....

Vue have managed to create the worst website I've ever used. Tried booking tickets for the last 2 hours. Now no decent seats left. Piracy is looking more tempting to me. Thanks Vue!

James Bond ruined by the staff at Bury Lancs. They came in after 2 hours turned the lights on turned the film off apologised that the air con was broke and said if we leave now they will offer us a refund to the people at the back. I lost half a stone in sweat sat in the middle, no one left after waiting 2 years to get the cinema, and sat through 2 hours of the film. Also before shocking customer service from the staff, to say I am disappointed is an understatement.

My bank give 6 cinema tickets a year as an incentive for banking with them. I have used 2 of them but they claim all 6 have been used. I have the 4 tickets still joined with the perforations and it is impossible to book online with the vouchers so there is no way they can have been used.
Vue are scam merchants who have systems in place that are not fit for purpose. They can wipe out unused cinema tickets and then put the blame onto the bank whose only responsibility was to issue the tickets in the first place.

Went to see 007 in Oxford. From stepping in the building it felt dirty and generally disgusting. To add to this the food was horrible and from a full wine list they didn't have a single glass in stock. I honestly won't bother visiting Vue again. Very low standards. That said the staff were genuinely nice just a shame they are probably under staffed given the state of the place.

11th Sep spent in an unventilated/ not air conditioned screen 7 , 17:50 screening of Respect. No warning , we sat in +30 C unventilated room throughout 3 hours performance. Number of people complained, some were strategically fobbed off with free cinema tickets by a manager . Refused the tickets , asked numerous times if manager is aware she is breaking UK laws and putting public health at risk during pandemic … no answer to that , focused on customers who were accepting the free tickets .
Please investigate and note this day , conversely hope you have not caused outbreak of Covid and deaths .. some social responsibility would be nice .
I am regular customer , supporting this cinema - please take complains seriously and care for your clients health .

An awful experience we had at your Cinema in Longwell Green Bristol last week.

Paid for 3 X VIP tickets to sit in “nice” seats to watch the 5.30pm showing of “Jungle Cruise”…long story short the seats were in absolute disgusting state! There was done form of liquid on my daughters seat so she refused to sit properly on it - my partner dropped a piece of popcorn only to attempt to pick it up and find sticky fruit pastles and maltesters stuck in the sides of the seat and to top it off there was spilt coke or some form of drink all over the cup holders dropping down onto the floor!

What the hell are the people doing who you are paying to CLEAN the areas before the next showing ?? They are not doing their jobs and need a good kick up the backside in that cinema. I cannot believe I paid an extra £6 for nicer seats only to find the ordinary seats probably would have been cleaner!

Contacted Vue customer service direct and they were unwilling to help.

Terrible experience.