We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Toon meer
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Toon meer
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Contactgegevens
Verenigde Staten
- (888) 818-0626
- support@nana.io
- www.nana.io
4,7
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Swift and satisfactory job
We were going to receive service on Tuesday but received a call and a text message from Daniel on Monday that he could come on Monday. It just happened that Monday worked better than Tuesday. Also, we were just going to head out but had not done it yet, so the timing was perfect. The machine was fixed in around 10 minutes, and the communication was very good.
2 januari 2023
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Very knowledgeable and professional
Very knowledgeable and professional. Arrived on time and went through trouble shooting.
Fixed our washer leak.
2 januari 2023
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Dryer was brand new which was so…
Dryer was brand new which was so annoying but technician came quickly, diagnosed quickly and was rescheduled to fix about 2 weeks later. He was good. But issue has come up again so I’m not sure if I have a lemon or the fix wasn’t proper.
1 januari 2023
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service. However, if you are still having issues, please reach out to your warranty company. We would be more then happy to revisit.
Great experience
Prompt response, quick repair, friendly service, and clear communication tools
2 januari 2023
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Scott spent time explaining things to…
Scott spent time explaining things to us and was very helpful and knowlegable.
31 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
CJ is the best Washer and dryer…
CJ is the best Washer and dryer technician! Thank you for diagnosing the issue.
31 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Vasili knew what the problem was inside…
Vasili knew what the problem was inside of two minutes and fixed the problem within a few minutes. Would definitely use this company again.
30 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Recommend Rafael
Rafael was very professional and attentive. He did a great job!
30 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Great!
The technician came out quickly and on time and fixed the issue right away.
19 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Marco
Marco, our service technician was very helpful. He was insistent on getting it right. I am so appreciative of him. I would recommend him 100%. He was very thorough and is an expert in his trade.
28 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Great service
The Technician Moe actually called and showed up on time. After dealing with no shows no calls from the previous technician my dryer is finally fixed. Thank You Moe.
27 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Very satisfied
Getting an appointment with Nana was extremely easy and fast. Their system kept me up to date with every step of the process, including giving me a heads up as to exactly when my technician was expected to arrive. Bryce, our technician was friendly, knowledgeable, and repaired our machine quickly. He even took the time to reinstall our machine at just the right placement to accommodate for our uneven floors.
26 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Great service
Technician was quick, friendly and very competent. The service was easy to schedule, even around the holidays.
26 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
The technician was awesome!
The technician was great! He explained what the problem was and quickly returned to fix it when the part arrived.
24 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Friendly on time service
23 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
The tech was exceptional and understood…
The tech was exceptional and understood the situation clearly. Went over and above to get the repair taken care of !
22 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Bryce was terrific
Bryce was terrific. He knew exactly how to fix my problem. He also did a test at end to make sure my water pressure was right. He made my Christmas. Thank you Bryce
19 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Great Technician!
Arthur is a great technician, he’s very knowledgeable, friendly, and gets the job done. Thank you again!
18 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Excellent and speedy service
18 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
The technician Antonio was very nice…
The technician Antonio was very nice and completed the job quickly.
16 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.