We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Toon meer
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Lees wat reviewers zeggen
I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Toon meer
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Toon meer
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Contactgegevens
Verenigde Staten
- (888) 818-0626
- support@nana.io
- www.nana.io
4,7
Uitstekend
3K reviews
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Excellent Customer Service
Nice. On time. Respectful. Knowledgeable. It’s hard to find great customer service these days but Raphael exceeded our expectations with his outstanding customer service.
15 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
The technician Scott was amazing and…
The technician Scott was amazing and fixed a challenging stove issue. The Nana system was not so amazing and we had many scheduling issues. Otherwise I would have given 5 stars.
15 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service. We are continuously working on our system functionality to meet everyone's needs
Great technician!
The technician was prompt, courteous, knowledgeable and quick.
15 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Superb Customer Service
Zachary was very friendly, considerate and knowledgeable. He repaired the fan in my Haier fridge in a flash and I’m grateful to have a properly working cooled fridge and freezer that freezes. Thank you for your service !
15 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Julius was very professional and…
Julius was very professional and resolved the issue with my washing machine. He was a good diagnostic to determine the problem.
14 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Bryce was thorough and helpful
Bryce was thorough and helpful, and very knowledgeable!
13 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Best appliance technician ever!
Daniel is the best appliance repair person I have ever worked with! He is friendly, courteous, knowledgeable, and an excellent communicator. I could not be happier. I wish I could hire him as my own personal appliance tech I never wanna work with anyone else!
12 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Awesome service delivery!
Marco was prompt, professional and courteous. He thoroughly explained his assessment and completed all repairs as outlined. Great experience!
12 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Tony was very thorough and…
Tony was very thorough and professional. He responded right away! I appreciated that he came on a Sunday so I could have my stovetop working!
11 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Very professional and knowledgeable…
Very professional and knowledgeable technician. He was able to offer good advice on how to properly maintain our dishwasher.
Other service providers took weeks and weeks to book an appointment, but the process was very fast with Nana. Much appreciated.
10 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
My technician was excellent
My technician was excellent. Very friendly and knowledgeable.
10 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Mohammed was thorough and careful
Mohammed was thorough and careful. We are waiting to see if the problem is resolved.
9 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
Joe was generally concerned about the…
Joe was generally concerned about the refrigerator not working properly. I felt I was in good hands. Refrigerator is working at expected performance. Thx
8 december 2022
Review zonder uitnodiging
Antwoord van Nana
Thank you for your review. We are please that you are happy with your service.
I thought it was a scam but I was…
I thought it was a scam but I was wrong... I did everything online, my appointment, the parts Everything I do was by the assistant computer, (robot) I trust it... three days later they sent me the parts I needed and the day of my appointment arrived…. Since no one texted me, not communication , I thought they was a scam I call the number for repairman and he answer saying he was on he's way , I was surprised it was true !! and now I enjoy my icemaker that Antonio Vences fixed!! Thank you Nana repair .
7 december 2022
Review zonder uitnodiging
The technician was on time.
The technician was on time, cordial, and very knowledgeable. I would 100 percent use him again!
5 december 2022
Review zonder uitnodiging
Arthur was great
1 december 2022
Review zonder uitnodiging
My technician David quickly fixed the…
My technician David quickly fixed the issue my washer was having! Super professional, would 100% recommend
1 december 2022
Review zonder uitnodiging
Great experience
The technician was punctual, professional and a pleasure to work with.
30 november 2022
Review zonder uitnodiging
My refrigerator works great and the…
My refrigerator works great and the freezer draws work great.
Thank you so much
30 november 2022
Review zonder uitnodiging
Scott did an amazing job
Scott did an amazing job. Very easy to work with.
29 november 2022
Review zonder uitnodiging
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