National Private Investigators  Reviews 30

TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Jack was a professional through entire process. I had some doubts about using professionals but I’m glad i went with this company! He was helpful and able to answer all questions I had. Gave me tips... Toon meer

Beoordeeld met 5 van de 5 sterren

I have now referred NPI to three commercial clients who, at the time, were dealing with commercial or human resource issues requiring some discrete discovery of facts. They are easy to engage with, ou... Toon meer

Beoordeeld met 1 van de 5 sterren

I found my experience with NPI and Jack himself to be very disappointing. After hiring him once, I found him to be extremely unprofessional. He failed to show up for an agreed online meeting and never... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

✨Excellent service! I am deeply grateful for Jack’s amazing service, which was very professional, diligent and friendly. Jack explained in detail the steps being taken and addressed all my questions... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Privédetective

Geschreven door het bedrijf

National Private Investigators is an investigation agency based in London operating throughout the city and across the UK. We are a team made up of former military surveillance operatives. We specialise in Surveillance, bug sweeping (TSCM), tracing and background searches and process serving. We work with private, corporate and legal clients on wide range of investigations.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

30 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

Effective and Very Easy To Engage With

I have now referred NPI to three commercial clients who, at the time, were dealing with commercial or human resource issues requiring some discrete discovery of facts. They are easy to engage with, outstanding in their communication, and appear to have been most effective in terms of their outcomes.

11 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Jack was a professional through entire process. I had some doubts about using professionals but I’m glad i went with this company! He was helpful and able to answer all questions I had. Gave me tips on how to keep my home secure after the service was provided. Definitely would use again! Thank you so much!

25 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible discovery

Incredible discovery! I was able to uncover the information I needed thanks to Jack and his outstanding team. I had no idea this kind of information was available, and it's reassuring to have it at last. Worth every penny spent—plus, they were polite, supportive, and professional throughout. Wonderful experience, many thanks!

29 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

If you’re on the fence about using a private investigator, you won’t go far wrong with Jack.

I hired National Private Investigators to find an old school friend. We hadn’t spoken in over 20 years, but a birthday nudged me to try again. I called Jack in the morning. He explained what he could do, the price was fair, and he got to work. By the afternoon he’d sent me the report. I was stunned at how fast it was.
That evening I was chatting to my friend about old times and we’ve already made plans to meet. I’m genuinely grateful to Jack and the team at National Private Investigators. If you’re on the fence about using a private investigator, you won’t go far wrong with Jack.

4 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect

This is the first time I've needed the services of a detective. Following an accident, I suffered for a long time and found myself helpless. I had a good intuition, so I shared it with Jack as input for an investigation. The investigation was a great success. The information I gained was invaluable. I was impressed by the level of expertise demonstrated. I recommend him to anyone in need.

3 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Peace of mind

Never thought I would have to use such a service and was quite apprehensive but Jack was helpful, honest and professional. The service was excellent and ultimately has protected my family. I will be forever grateful. Worth every penny. My only regret is not reaching out sooner.

18 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional, discrete, and incredibly effective!

My wife was very recently on a business trip to London, and although British nationals, we currently live in Germany.

A situation arose that was incredibly sensitive and distressing for my wife when in The City, and needed a rapid response. In addition to some unknown 'moving parts', the situation involved a police and crime report, however given the realistic nature of the Met Polices resources and priorities, it was almost certain that the time critical issue we were facing would not be addressed.

I felt helpless, being in a different country, and contacted National Private Investigators via their Whatsapp contact function. It was a Sunday, so my expectations of a speedy response were limited.

However; I was completely wrong. I had summarised the issue in the message, and was contacted by the Managing Director in person. He told me he had read the situation, and understood immediately the need for a speedy interaction with the incident.

He gathered more detail from me, and reached out to his network, sourcing a highly experienced security professional, who specialised in the area of concern.

Details were taken, a plan was developed, people were mobilised, and things happened! The professionalism, knowledge base, and calming manner in which NPI dealt with this matter were nothing short of outstanding.

The issue was dealt with swiftly, discretely, and with military precision.

NPI are the absolute real deal.

Thank you!

14 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I will sue to get my money back

They charged me a lot of money (which I don’t have as I’m a single parent) to then tell me they can’t find the person I was looking for. They assumed things as it was a person from a dating site and therefore just didn’t bother to look for them properly. Not everyone is a catfish or a scammer on these sites. I will find that person myself and then sue them. I have sued a well known American jewellery store and will sue this investigative agency as well. I will get the proof that will show how little effort they put into it. They also don’t know the law. Any vet can confirm if they have/ haven’t treated a dog, but are not allowed to disclose information about the owner. The agency told me something different which is false. They just took the money and did the absolute minimum. They didn’t even bother to look in Canary Wharf for a billing accountant. Don’t bother hiring them as they will let you down

UPDATE: in response to their response, here is information from the dating website: ‘photo verified means that a user has proven they are a real person and their profile photos are accurate’. There are 10k Croatians in the whole of the UK so finding 1 should be doable in a postcode.

27 augustus 2025
Review zonder uitnodiging
Logo National Private Investigators

Antwoord van National Private Investigators

We are sorry you feel this way about the service, but it’s important to clarify the facts.

From the outset, we explained that the individual you were speaking to online may not be genuine. Sadly, false details and fake profiles are very common on dating sites.

To say we “didn’t bother to look” is simply not true. We produced a full 16-page report for you, setting out every search carried out, the methodology used, and the reasons for each finding. This shows step-by-step the level of work and analysis that went into the case.

The information you provided was limited to screenshots from a dating profile, a first name, an age, and a location. With that, we:
• Searched every individual with that name within a three-year age range.
• When no match was found, expanded the search to the whole of London.
• Reviewed hundreds of names and ruled them out through visual confirmation.

The reason this person cannot be found is because the details were false. The sudden stop in contact is consistent with dating platforms closing scam accounts without warning.

We also want to be clear that contacting vets for information is not a legitimate or lawful method of investigation. That was your suggestion, not something we agreed to or carried out.

We went above and beyond on this case. The outcome is not due to a lack of effort on our part, but because the person you were speaking to was not who they claimed to be.

Beoordeeld met 5 van de 5 sterren

WOW. SUPERB SERVICE

WOW! I would never have found out the information I was looking for without using Jack and his brilliant team. I never knew such information existed and it is good to know now I have it. Definitely money well spent and they were courteous, helpful and discrete!! Fantastic and thank you!

24 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was initially unsure about using a…

I was initially unsure about using a private investigator, but from the very first call with NPI, I felt reassured. They were professional and clear about the process.

The information they provided was accurate, well-presented, and genuinely helpful for my situation.

If you’re looking for a trustworthy team who genuinely care about getting the job done properly, I wouldn’t hesitate to recommend NPI. They’re the real deal.

18 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very excellent and efficiency service

Jack and his team were very professional and the charge is very fair, I cannot thanks NPI more by giving them my highest recommendation. Truly help me solved the problem and real good help with my children’s future welfare. Much appreciated!

7 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One of the best decisions I have made…

One of the best decisions I have made to date!
Jack and his team were super supportive, responsive and quick in all communication.
I went through dozens of so called PI firms claiming they can help but did nothing but scam me of my money!

However Jack is and sounds exactly as he appears on his small YouTube clips. Polite, super good at listening never cutting me off once when I had the tendency of talking over the same points:)…
Only asked for a small deposit and made me feel really comfortable with my delicate case which has been eating away at me for the best part of a year.

Please don’t think twice, call this man if you need help! Him and his team were spot on and absolute magicians!

P.s I paid less than half the price including VAT compared to what I had wasted on other fraudster companies and got every bit of info requested!

18 juli 2024
Review zonder uitnodiging
Logo National Private Investigators

Antwoord van National Private Investigators

Hi Nanu,

Thanks for the kind review. Im glad we have been able to help. Keep us posted with how things go and all the best moving forward.

Kind Regards

Jack Charman
NPI

Beoordeeld met 1 van de 5 sterren

Very unprofessional and sloppy

I found my experience with NPI and Jack himself to be very disappointing. After hiring him once, I found him to be extremely unprofessional. He failed to show up for an agreed online meeting and never contacted me to cancel. It required countless emails and phone messages before he finally responded. Most concerning is that he ignored my repeated requests for access to my data, which is a clear breach of GDPR. I have now lodged a complaint with the ICO. I would not recommend his services.

18 maart 2024
Review zonder uitnodiging
Logo National Private Investigators

Antwoord van National Private Investigators

Harry,

I’m sorry you feel this way about the TSCM sweep I did for you back in December last year. At the time of the sweep you were happy with the service I provided and you contacted me again back in March asking for another meeting. As I stated to you before, I was away on holiday with my family at the time of the agreed meeting, and that’s why I missed it. Upon my return home I had seen a large number of emails and missed calls from you. I spoke to you on the phone and apologised at the time when you hung up and was most unreasonable with me as you wouldn’t accept the fact I was on holiday and you believed I was lying to you. You then proceeded to harass me, throwing all sorts of dirt at me, including accusing me of being homophobic. Utterly ridiculous accusation.
As I have explained to you there has been no breach of GDPR and have complied with your demands. In the end I had to block you as you were harassing me and becoming increasingly irrational with your constant time wasting demands, all because I missed a meeting when I was on holiday. 6 months later you are still harassing me with negative feedback. Any of my clients know, I do the utmost for them and give the best service I can. I guess I can’t please everyone…
Good luck Harry and all the best.

Beoordeeld met 5 van de 5 sterren

A very professional experience

A very professional experience. We found ourselves in a difficult predicament with a legal matter that required some expert input. Jack provided this efficiently, quickly and was very helpful throughout. I wouldn’t hesitate to recommend. Thanks very much

2 februari 2024
Review zonder uitnodiging
Logo National Private Investigators

Antwoord van National Private Investigators

Hi Jennifer,

Many thanks for your review.
Have a lovely weekend.

All the best

Jack

Beoordeeld met 5 van de 5 sterren

Thank-you

I was initially nervous about reaching out to Jack about how to approach a situation where I suspected I was being lied to. He was reasurring and informative, without any pressure to use his service. However, I am glad I did! I am so grateful to him and his team for getting me the answers that I needed. I don’t think that you can put a price on your mental health and for me, knowing that my intuition was right all along was worth paying for. I would wholeheartedly recommend Jack to anyone thinking about using this type of service.

21 januari 2024
Review zonder uitnodiging

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