Neptune - Bury St Edmunds Reviews 

Very helpful staff member … maddie who assisted us in choosing a tray for our Neptune footstool. She showed us a variety of different looks to help us decide and had an understanding of the importance between practicality and creating a theme. She had good knowledge of the Neptune products and we ended up purchasing 2 trays and have not regretted that purchase !!

It was an absolute pleasure dealing with Siobahn for my recent purchase. I was so indecisive, but she took the time to chat with me and help me narrow down what I was looking for. It wasn’t long before we found the perfect pendants to sit above the dining table. I am absolutely thrilled with how the pendants look, but also very grateful for the help in choosing them!

Always amazing service from Neptune. Always beautifully packaged & always speedy delivery. Neptune are my go to for all of my special people’s gifts. Whether it be birthdays or Christmas, Neptune never disappoint.

Visited my favourite shop in bury st Edmunds this week for a browse and bought a number of things. Maddie was extremely helpful and nothing was too much trouble. Excellent customer service, I wish more stores would follow her example. Thank you

Fantastic service throughout, Andre and Liam were great for the installation, polite and respectful to the house. A deserved 5 stars from shop to drop. Thank you.

Excellent service again at Bury St Edmunds Neptune

Sarah and Angie helped us to select a Christmas garland and a picture for our bedroom.

Their knowledge of Neptune products is nothing short of magnificent. They are professional, friendly and eager to go that extra mile so that you have an excellent customer experience.

We have been customers at Neptune Bury St Edmunds store for nearly ten years and are regularly served by Sarah and Angie. Who never fail to impress us.

Jackie & Neal Jolly

Always the best shopping experience! All staff are welcoming and friendly and make it so enjoyable to be there. Maddie served me on this occasion, she was so helpful - a great member of the team! A must visit if in Bury St Edmunds!!

Ant &Lea delivered our furniture and they were fantastic

Goods delivered by Alfi & Josh. Great care was taken of our purchase and also our home. Very friendly fellas as well. Thank you

Liz was so helpful. Beautiful product. Lovely shop

The team in the Bury St Edmunds store could not be more helpful. They know the Neptune range inside out and can offer great advice . Lovely people, lovely products.

I was invited down for the weekend to sell my chopping boards at bury st Edmund’s Neptunes and I did really well and had a lot of great help from the staff 😀

Bury St Edmunds ‘Neptune’ is always such a pleasant store. From entering through the door with a friendly but professional welcome to the staff on all floors who are more than happy to help with small or large enquiries dealt with equally. I visited today for something specific which had potentially sold out but the sales people (Siobhan, Sarah and Abbi) kindly volunteered to see if one was on display - with success. Such a pleasure to find such good service. High quality products and furniture unmatched.

We visited the Bury St Edmunds store this morning. The staff in the shop are so welcoming. We especially want to say a big thank you to Maddi. She was so friendly, helpful and recommended to my daughter and I, that we spend a bit extra to qualify for one of the current offers. Brilliant service. The shopping experience was so enjoyable. Well done to all the team!

Fantastic friendly and informative service from Lucy and the design team at Bury St Edmunds.

Wonderful from start to finish. Such helpful, enthusiastic staff in the lovely Bury St Edmund’s store, and polite, professional delivery men, who even removed their shoes before entering the house. Fabulous service.

I've not been in a position to purchase from Neptune before, but after seeing the beautiful and substantial linen blinds in both the Bath and the Bury St Edmunds Neptunes, I felt that the investment would yield high dividends, which it did, today!
From the beginning, Lucy and her colleagues have assisted me above and beyond - even when my choice of fabric was being discontinued!
The company who makes up the blinds also sent the very professional and courteous measurer Liam, who was also the fitter, and travelled for several hours for the fitting appointment.
Neptune might just become an addiction 😊

I bought the 100cm round Buckingham mirror. This was excellent quality and packaging was appropriate for the item with wood and polystyrene inside the box. Delivery was late by a day but this was not Neptune and tng the courier was very pleasant and carried the parcel onto the house for me.

Another visit to my husbands favourite store! And yet again another purchase the final part of our kitchen we purchase the lovely Moreton table. We were greatly helped by Lucy who we have dealt with on many occasions. Her knowledge of interiors has helped us curate our home and we are very grateful. We have a few more projects and will be sure to seek the help of Lucy for these in the near future. We cannot forget to mention of the other ladies in store Sarah, Liz and Ang they are all very patient, especially with my husband !!! Thank you all once again!

We have recently purchased several items of furniture and accessories from Neptune in Bury St Edmunds and would like to thank Beulah, Siobhan, Liz , Angie and Sarah for their help and professional service throughout our Neptune journey.
Their advice and product knowledge have helped us make the right decisions with our purchases.
We would also like to thank the delivery guys Lee & Craig , they delivered,unpacked and assembled our items superbly. We will certainly be returning to Neptune BSE very soon, they are a great team. Mr & Mrs D. Tomblin