Neptune - Bury St Edmunds Reviews 

We purchased two chairs from Neptune. The communications from Neptune regarding the delivery were excellent . The delivery itself was on time and the two guys who delivered the chairs were very helpful and polite.

We would be very happy to purchase from Neptune again.

My partner and I popped into Neptune in Bury St Edmunds and discussed some colour options with paints and the availability of stock if they could be purchased in France for our house, the sales assistant was amazing, her customer service skills were above and beyond, rarely seen these days .we will definitely be purchasing with Neptune after the service from the sales assistant with the long red hair,sadly I didn't get her name.

We knew Neptune was the place to go for high quality furniture and fantastic customer service. Years ago we bought a beautiful hutch, which easily survived a trip back to America, and this time we’ve purchased the four-poster bed. Delivery and set up done by Dave and Nev was flawless and professional.

Had our unused study converted into a boot room/additional storage room.
From design by Lucy and Steve the carpenter the finished product is exactly as we had hoped. Steve’s work and attention to detail is faultless and we would and have recommend.

Dave and Nev were lovely guys. They delivered with care and were really helpful. Lovely guys. They delivered 2 chairs and a table. My husband collected a lamp and a chair from the Bury St Edmund’s store today too. All very helpful.

Always enjoy spending time at Neptune, who offer innovative and stylish home design. Just taken delivery of another large wall art which looks amazing in our home. Staff are always helpful and polite and the products are of the highest quality. We had Sean and Josh deliver to us today, friendly and efficient delivery staff doing a great job. We would strongly recommend Neptune

Laura was fantastic today. She is very knowledgeable and gave me some excellent advice about furniture we have already purchased. Since getting home, I have taken her advice. Laura spent quality time with us and this was very much appreciated. The Bury St Edmund’s store is absolutely beautiful and I always enjoy visiting . Thank you Laura.

I met Lucy today and did she know her stuff!! Redesigning a room can be an expensive undertaking. Uppermost in my mind was a fear of making a costly mistake (which you then have to live with). Scary!
Lucy encouraged me to be a little more adventurous in my choices. I could see immediately as the mood board developed that the choices would work. She was also patient - obvious choices to her but not so obvious to me as she talked through the scheme.

Just had some Neptune goodies delivered
Andre &Liam were very courteous of our property especially as it was raining hard and therefore the grounds were very wet
Shoes were removed and gloves went on
The whole Neptune experience from ordering to the delivery was perfect once again

Fiona has been just so wonderful . She has listened to what I would like and has made that come a reality. I am so excited that I am finally getting my dream kitchen. Her attention to detail and careful planning is exemplary.
I feel so happy that someone finally ‘gets me’ as Fiona has got it spot on.
Neptune’s standards are so high and the craftsmanship is second to none. I’m delighted with Neptune and Fiona - I wouldn’t hesitate to recommend them.

The product is always beautiful but it’s an added luxury to have delivery by such professional & helpful people as Andre & Ant . The team in the Bury shop are so friendly, helpful & full of creative suggestions, I love dropping in .
It takes great people to make a stand out company. I hope Neptune celebrates this .

We had a design consultation with Lucy and it was fantastic. She was so helpful and really went out of her way to understand our taste and style. She generated a brilliant mood board based on the ideas, and has also been very helpful throughout the order of our new Walton bed.

Excellent service and communication regarding our order and all queries.

Always lovely people, great service and shop
always smells gorgeous

Always a great experience going to Neptune.

The staff at bury st edmunds went that extra mile.

It was the first time I had visited the shop and was very impressed. The layout was such that you could wander around at ease. The staff were very helpful too. I will certainly be re-visiting.

Any & Jason were professional, friendly & helpful.

We were made to feel like valued customers by the lovely lady who took us under her wing and spent a lot of time explaining things about the upholstered chair we were interested in buying. She was friendly & knowledgeable so this instilled confidence in us and made the difference between us ‘just looking’ & actually signing on the dotted line & parting with over £1,000 for a chair which we’re really happy with.

I visited the Neptune Show room and had a fantastic first consultation with Fiona Page. She was extremely helpful and knowledgeable. She gave me lots of design ideas to take away. Unlike most kitchen companies there was absolutely no sales push. I am really impressed with the Neptune craftsmanship and looking forward to the next stage of the process and with Fiona.