Neptune - Bury St Edmunds Reviews 

The shop is always inviting to browse around the products for sale. It is well presented and always smells nice.
The staff are friendly and welcoming. They are always willing to help you.
It's always a nice experience shopping there.

Great assistance in-store prior to purchasing. Product arrived on time, well packaged and in good condition. Easy to put up and looks great.

This will be my second Neptune kitchen, and my experience this time was much improved. Fiona was great to deal with; professional and creative; and always keeping an eye on my budget! I am very excited to get to the next stage of this project and look forward to the installation of my new kitchen in a few months time! Highly recommend this wonderful store and staff.

I’m so pleased we went to Neptune's for our kitchen. We bought an ex-display from the showroom. I want to say the conversations that we had about the kitchen from the start was professional and Lucy Engwell evidenced her knowledge and expertise. She told us everything about the materials, how to care for the kitchen and importantly shared the process and pitfalls of buying a display kitchen. For example, the need for accurate measurements, time scales and issues that we may encounter while at the same time offering reassurance. Although we encountered a few difficulties, Lucy was instrumental in facilitating the resolution and sorted our problem promptly. Again we felt very confident dealing with Lucy and her colleagues at Neptune’s. We cannot fault any of the communication which was very positive, reassuring and which left us feeling very confident that the matters would resolved. We were really pleased with the customer care and we would recommend from Neptune.

I had a fantastic experience at Neptune recently and wanted to leave a note of thanks, especially for the brilliant help I received from Lucy. I popped in looking for inspiration, as we’ve recently had new bookcases fitted and I was trying to work out how to choose armchairs and a sofa to suit our living room. Lucy was absolutely excellent from the moment we started talking. She guided me through various options, helping me look at different chairs and fabrics, and I ended up making a couple of small purchases there and then.

Lucy also introduced me to their complimentary design service, which I hadn’t known about. I was genuinely surprised that something so comprehensive was offered for free. We booked in and it turned out to be one of the most helpful things we’ve done for our home. Lucy came up with a full room design based on our measurements and preferences, and she included things I never would have thought of myself. Her creative ideas, warmth and professionalism really stood out. My husband and I were both genuinely impressed, and we’re now planning to go ahead with most of her suggestions.

Lucy is a real asset to the store and made what could have been a stressful or overwhelming process into something enjoyable and exciting. Highly recommended.

Been a client of Neptune for 10+ years and this branch since it opened. Always found the ambiance and displays to be both interesting and appealing. Staff have never been anything other than friendly, interested and with a GSOH.
Today was no exception; Lucy was top drawer in all respects.

If you’ve not visited before, why not bend in and take a look. Free private parking and gorgeous aromas from their burning candles.

Result? Happiness of cse 👏🏻

Poor communication, incorrect deliveries, missing components, poor standards, not yet completed

Dave and Nev were friendly, efficient and helpful when delivering to us. Even helped getting all the cardboard squeezed into the lorry, despite having limited space. Thanks guys

Whenever I visit the store they can not be more helpful. Customer service is above and beyond, so welcoming and helpful. Can’t recommend enough. Thank you Neptune.

Josh and Alfi from the delivery team did a fantastic job of loading everything and looking after our house in the process! Thanks very much!

From start to finish, the service from Fiona, Lucy, Bethan, Steve, Rob and Mitch was amazing. Nothing was ever too much trouble, so thank you.

Josh and Ash the delivery guys were very helpful unpacking and taking packaging away.

Fiona and Rob are a terrific team and were very patient with all the design questions and "mechanics" of the project. They are warm and approachable and made the whole process very enjoyable. Fiona is exceptionally professional and listened to all my requests and incorporated them instantly and we had great fun doing it too. Thanks to you both and we are so excited to have our new kitchen! Warmest wishes Lulu

Laura at Bury St Edmunds went the extra mile for us - and then some. Superlative customer service!

The staff are so helpful and always make the visit to the store a great experience.

Friendly service whist in the shop but information given with regards to delivery dates was completely wrong and since then again conflicting information given.
Different people giving completely different information.
All very frustrating for what we thought was a top end company.

Great service and products. Warm and welcoming atmosphere - Lucy was very helpful and knowledgeable . Thanks to her we found the perfect rug! Big thank you to Liz who made an amazing flower arrangement for my lounge - absolutely love it. Duvet set is lovely quality and looks great in the bedroom. Just waiting for the rug now :). Shall make this my go to Neptune store from now. Well worth the visit and shall make this my go to Neptune store :)

Working with Fiona on our new kitchen design has been a joy. She was friendly, efficient, understood our brief completely and had some great suggestions as well as providing us with all the details and examples we needed to make decisions.

The assistants in the shop and on the telephone were so helpful and efficient. Including on the arrival of the order.

Lovely candles at a good price. Excellent service as always.