Avoid at all costs!
I would give a zero star rating if I could.
After seeing an ad on Google front page suggesting this had been featured on BBC Morning Live, I watched the attached video and ordered a 6 month supply at a cost of over £250.
On receiving the order confirmation, I noticed that, in addition to my street address they had put a ‘9’ after my name.
I immediately emailed them to advise of ten error.
Within minutes, I started getting numerous emails offering to upgrade my order and became very suspicious. As a result, I emailed them, less than half an hour free placing the order to cancel it.
I received acknowledgements from Digistore who would be seemingly shipping the order advising they had forwarded the request to Neuvelys with 48 hour reply requested. I had also received several other emails from Neuvelys welcoming me to the brand and advising that if I had any questions/issues, to contact them. I responded to these also.
After a couple of days, I started getting tracking emails advising my order has been shipped - with the incorrect address!
I contacted Digistore again, again they forwarded the request to Neuvelys but, again, received no reply.
I eventually got a response done Digistore and in the absence of any contact from Neuvelys, they agreed to refund my money and suggested I refuse delivery when attempted.
The next day, Ihad further email from Digistore advising they had shipped the order!!!
The package ha been received this morning. The address is stated as my name, number 9 and postcode. The street address on the order confirmation has been omitted completely. I have refused delivery.
I cannot start to explain the stress and frustration this has caused.
It is clearly a scam and I would strongly advise anyone contemplating ordering to think again
28 augustus 2026
Review zonder uitnodiging