Nireeka Reviews 

I purchased the Revenant 1000 from Nireeka coming up on 2 years ago, and it has been an absolute disaster. They initially said it would take 4 months to receive the bike, but after 8 months, I still hadn’t received anything. I contacted them repeatedly, asking for updates, and they went completely silent for months. This was the beginning of a long, frustrating back-and-forth that spanned over a year, with Nireeka often taking *weeks, sometimes even over a month* to respond to my messages.

After almost a year, I had to open a fraud case with my bank just to get their attention. Only then did they finally tell me the bike was ready, but they didn’t have the parts I wanted or even the correct color. At this point, I just wanted the bike, so I agreed to their compromises.

When the bike finally arrived, I took it for a ride, and everything seemed fine. However, the very next day, disaster struck. The bike’s battery was at 70%, and within a minute, it dropped to 0% and completely died, leaving me stranded. I contacted Nireeka immediately, and this began yet another painful back-and-forth process. It would take *weeks, sometimes over a month*, for them to respond to a single message. They eventually sent me a new battery, which didn’t fix the issue. Then they sent me a new charger—that didn’t work either. And after that, they essentially went dark.

Here we are almost *two years later, and I’m still stuck with a broken bike. Nireeka refuses to refund my money and insists that I should pay **$150* to ship it back to them for repairs. I don’t even want the bike anymore! Despite my repeated requests for a refund, they continue to ignore me.

This company is an absolute nightmare. If you’re thinking about buying from Nireeka, *DON’T*. I’ve wasted almost two years and countless hours dealing with their poor communication and horrible service. You will regret doing business with them, I promise.

I ordered a bike 3 months ago and have complained multiple times. They offered to send me a complimentary bike while I wait which never happened. They also told me that they cannot refund me. This website is a scam. They're telling me I now have to pay an additional $800 to import the bike. Classic scammer red flags. They are thieves. Stay clear of this website and spread the word.

I ordered on 4 june 23 a mega fat bike, extra options also, more then 5200$, on 10 april 24 they give me a fake tracking nr at ups, they never received the bike we are now 16 august 24, if i can give a good advice to potential buyers, do not buy or order a bike there!!! Big scam, I opened a ticket, always bullsh about this or that, to my last ticket they never answered, i asked for refund also no refund, I guess I will never see a dime back of my money, I'm starting a case with police and my lawyer now.

I am now convinced that this company was create it.By a company called sondors ebike. The way they communicate with their customers. The way you pay for your ebike And most important part is how long you have to wait for a ebike. That they do not have but continue to sell a Ebike. they do not have or do not have the parts for it from china. Stay away And shop from your neighborhood. It's just a clown with a new face.

Order two bikes in November 2023. Received one in Jan. 2024. The other has never showed up. Finally got a refund from PayPal. I would not waste my time or money with this company. Even if you get a bike from this company don’t expect anything in the way of support.

this company has potential with beautiful/unique frames. but customer service is the absolute worst. filled with lies. the shipping timeline makes no sense. if you are in the states, and want one of these, check the inventory, vs, customizing one. they do have their name associated with a couple stores on west coast, that have several models in stock.
i paid for a bike in dec,2023. it is june 28/2024, and i am just getting a refund. lots and lots of other reviews dealing with shipping. so i don't want to bash them, i am currently waiting on a diff. model than i previously ordered customized, from a stateside store. i will update this review then.
..update 6/30/2024 7:10am, again another misleading statement from nireeka. they refunded my money because i told them to for FAILING their end of the sale. i paid BEFORE MY REFUND...for another model.

J' ai un nireeka mega 1500neuf et à seulement 59 kilomètres au compteur les vitesses commencent à sauter. J'ai été chez un spécialiste de vélo électrique et il m'a dit qu'il a un défaut dr conception. Vu le couple du vélo, la chaîne est de mauvaise qualité et la cassette ne suit pas non plus. Il est garantie et presque neuf et nireeka m'ont écrit que la garantie ne fonctionne pas en cas de mauvaise utilisation alors que je n'ai absolument pas mal utilisé ni forcé le vélo 😧

I attempted to purchase a 4,000.00 e-bike from this company almost 3 months ago and this is my story.
As many other customers have stated, this is not an honest company. The customer service dept is almost impossible to reach and continues to lie about shipping dates and product status.
I don't understand how this will help their reputation as a rapidly growing company with a seemingly great product line. The best product in the world is seriously compromised if your staff won’t
Provide support to your customer.
I see no alternative but to file a dispute with my credit card company to try and salvage some or all of my losses if I can’t get a rapid resolution . As other customers have stated Nireeka censors out any negative reviews and has no apparent path for order cancellations or refunds.
If the CEO of Nireeka happens to read this review, I appeal to you sir to do the right thing and either ship out my order promptly , or refund my money.
It is a shame that you preface your own personal email link with a refusal to accept any messages regarding unsatisfactory ordering issues. You are clearly out of touch with your customers.
Regards,
LN order# 25999

Future buyers,

To summarize, the quality of the customer support / delivery you got, is catastrophic and not improving.
I wanted to write a post for all potential buyers to confirm that even today (05/24) it’s not getting better.
Recently Nireeka started censoring all negative comments in their forum / social media accounts (my account has been blocked after confirming that the bike is not reaching the speed announced, and all answer on the forum joining other users about problem we faced were deleted).
This is aligned with the rest of communication and quality problems from their team.
I’m still waiting for my tires and accessories that were missing in the original delivery.
Two month now that I'm waiting for a tracking number, still nothing received and this even after all the problem faced before, already with the initial bike order (announced to be delivered in August 2023, received in February 2024, fake tracking at first, Fake support update, finally a real tracking number after multiple complains, etc..).

After using the new Mega 1500 for some times here are some feedback.

Starting with negative points as there is a lot:
- the announced speed can’t be reached (50 km/h max in good conditions)
- the frame is low, even the bigger size, resulting in frequent contact of the pedal with the floor.
- the backlight smart feature is not working, also doing a buzzing noise which is quite strong (request opened for support for more than 2 months, no solution or help proposed). The cable used to connect it is also really thin and can be cut if you lower the saddle too much
- they kept the metal button on the side close to the battery which is apparently used for ABS feature (but useless for other users not having it)
- all equipment out of the frame, the motor, battery and Shimano components, are really cheap (upgraded comfort saddle, handles, pedals, plastics…). I had for example to purchase new handgrips, saddle and certainly pedals soon.
-The marking of the frame “assembled in Canada” is basically another lie as the bike is made and assembled in China and delivered to customers directly (partially assembled).

Now the positive:
- The frame looks great
- Even if not achieving the announced performances, the bike is still impressive to use.
- Suspensions are quite good by default.

I’m hope this could help you with a future decision, but as of today i would recommend you to find another brand.

Mega is a perfect bike for the forest, snow, sand or asphalt. So much so that I had to buy a second one for my wife. All my friends are very impressed with how well it drives. The entire bike weighs less than 30 kg with the battery, easy to transport on a rack with a hook. Great communication with the team, immediate response to all questions, the entire process from order to receipt took several months. It's worth the wait. I recommend to everyone.

Placed my $4k order in August 2023 with a delivery date of “November”. After November was gone, I attempted to cancel my order since they didn’t meet their part of the agreement. The bike was not even ready, let alone shipped (6 more weeks of shipping) at that point. They had the nerve to refuse to cancel my order, effectively hijacking my money. Seriously? In this day and age? I had to go through a 1+ month long bank dispute, documentation, etc. They held my money hostage. BUYER BEWARE. This is a scam. Borderline if not passed the threshold of fraud. Thankfully, I used a credit card with purchase protection, and I won. My advice is to avoid this company like the plague.

This company is a scam! They have no idea how Business Practices and Consumer Protection Act works , don't buy from them or at least do it via Paypal, when you pay with paypal they accept the Paypal's terms and conditions , this is the only way to get a refund!

Originally ordered my Revenant thru Indiegogo on Dec 10, 2022. I didn't actually receive it until 11/26/23. Pitifully slow & no clear answers from Nireeka during that time as to when I would be getting the bike. Despite my asking for, and not getting, a definitive answer, I was surprised in mid Nov. with a notice from Fedex that I had a package coming. No clue as to whom it was from & then low & behold Nov 26, 2023, My bike arrived. I never received ANY tracking information from Nireeka. Deplorable customer service for a $4,900.00 purchase.
Unfortunately, I had injured my knee a week prior to it's arrival & had only put it together, no manuals or how to included in the package, just guess work. I'm finally healed enough to ride the bike and needed to find out how to set up the suspension. Looked all over Nireeka.com for the manual, couldn't find it. Tried "chat" & was answered by Helena who was very helpful. Chatting with Helena was the most positive experience I've had with Nireeka.
Now that my knee has healed I get to find out if all the hype about the bike is deserved. More later.

Run away fast, orders a bike May 2023, got it in Oct 2023 when I was told I would have it in June then July. Came and all seemed well but they put a torque sensor in it which I didn’t ordered, wanted the cadence sensor due to bad knees. It’s not end of Feb 2024 and parts they claimed they were sending still have not arrived total scam run far away from this company.

Following my initial review, I was promptly contacted by the Chief Operating Officer of Nireeka, who expressed his apologies and assured me that he would address the issue immediately. Despite the extended shipping period, he provided consistent updates regarding the status of my order. Ultimately, I received my stunning Nireeka bike. The COO acknowledged the challenges they faced with shipping to the United States, a result of their global operations across over 65 countries, and informed me that measures are being implemented to improve the shipping process.

Encouraged by this positive resolution, I placed an order for a second bike, which arrived three times faster than the first. Overall, I strongly recommend Nireeka's products, despite some ongoing concerns with shipping durations.

I extend my gratitude to Nireeka for their dedication to customer satisfaction.
------------- ORIGINAL REVIEW ---------------
My experience with Nireeka Mega has been an absolute nightmare, and I implore anyone considering a purchase from them to think twice and save themselves from the hassle and disappointment I've endured. I placed my order on September 11, 2023, expecting to receive my bike by January based on initial promises. However, the saga that unfolded has been nothing short of a masterclass in how not to treat customers.

Despite being assured that my bike was shipped on December 7th, with an expected delivery by February 4th, that date came and went with no sign of the bike or a notification from Nireeka. In seeking answers, I was met with a baffling revelation: the bike hadn't even been dispatched until February 2nd, contradicting earlier claims, and now wouldn't arrive until after March. This level of miscommunication and outright deceit is staggering.

The issues don't stop there. Many customers, myself included, have been left in the dark without tracking numbers, leaving us questioning whether our purchases exist outside of a transaction record. The lack of transparency and accountability is appalling.

Having paid $4500, the financial sting is significant. Yet, when I reached out to my bank to initiate a chargeback, Nireeka's response was to threaten further delays in shipping, a move that reeks of pettiness and unprofessionalism.

It's been over six months of frustration, empty promises, and dismal customer service. At this point, I don't even want the bike; I just want my money back.

To anyone considering buying from Nireeka, please, do yourself a favor and steer clear. Your time, peace of mind, and money are worth more than what Nireeka seems capable of delivering.

Don’t normally write reviews but thought I would from a UK consumer perspective. Considered ordering a Mega 1500, after reading reviews I was unsure, not because of concerns over the quality but when and if what I ordered would arrive.

I contacted Nireeka to ask some questions and raise my concerns, turned out they had a bike in the UK (although it had some upgrades that couldn’t be changed). I decided to buy the bike and ordered 26th January, it arrived 7 days later on 2nd Feb.

Up to now all I’ve managed to do is unbox and put together, initial reaction after short road test is the bike lives up to its promises in terms of spec and quality, and Nireeka did everything they said they would.

The bike has no issues and the spec was exactly what I was expecting.

I’ll drop another review when I’ve has]d it a few weeks.

This thing's a tank. It can handle whatever the road throws at it, and the frame is solid as a rock. I liked.

Ordered a bike prime 4 in september arrived in january in good shape all parts included. works fine. these people have the WORST contacting and I wonder if anybody is really there or is this a fake front for a china bicycle place. I didn't know if i would ever get anything was pretty happy I did. If they are going to act like this spending 3300 isn't going to happen again.

When I originally purchased the bike via IndieGoGo on July 1, it stated a ship date of August. It did not ship in August so I contacted CS in September, and they stated that "it's now an October 25 ship date." With the six week shipping time, it would be the first week of December before I get my bike. The bike allegedly shipped on 10/25 and didn't arrive in port until 12/25. Since then, it's been stuck there allegedly "awaiting courier collection." That's over 6 months from date of purchase! After another week of waiting, I had to contact CS again. They then stated, "We regret to inform you that the shipping company announced a delay, so your bike will be delivered in approximately six to eight weeks." If it even arrives, that's over 8 months from the date of purchase. And worst of all, when I asked for a refund, they stated that "All the purchases on the Nireeka website are non-refundable and final. If you placed an order on our website, it means that you already agreed to our terms and conditions at the checkout page." This is a HUGE red flat, and I am very disappointed with this company. I highly recommend Buyer Beware before purchasing. This business model is very precarious and fraught with delays and unaccountability on the companies part. I will never buy from them again.

Ordered the Revanent 1000 in late September, arrived last week…packaging was great , came in perfect condition…a little light on instructions…need to look up manuals on web site…beautiful bike, a large bike, works flawlessly, I didn’t know how to adjust the shocks and had a plethora of other questions which Nireeka CS communication has been second to none, ridiculous how quickly they responded…it was a bit difficult and a leap of faith spending close to $4000 and having to wait 10 weeks for delivery, but so far, after a few rides, it was worth it…