Nolettinggo Reviews 

The inventory clerk picked up on many issues, and they were flexible enough to update the report when I sent photos of several issues they missed. But they reported that my house was clean to 'a good domestic clean' level - but there were grubby marks all over the counter tops, a pubic hair on the counter top, stains on the sink, etc. No Letting Go refused to update the inventory report - so I ended up paying for a report that was (in large part, if not completely) misleading. (Despite Justine’s comment below, she hasn’t followed up with me or taken any account of my complaint.)

If I could give a 10 star review, I would. Very detailed, customer service second to none. Would highly recommend their services.

I've had several communication mishaps with the company, but Justine has been both friendly and helpful in navigating these, which people at many steps of the check-in process haven't been. I think that given the many opportunities for misunderstanding in the moving process, good, reassuring communication makes all the difference. If that's sorted out at * *all* the levels of operation that'd be great.

These guys did my inventory check out and check in and just decided not to send me the reports. I've made a complaint to AIIC who's merely been the most useless watchdog in the UK and they are not managed by any Ombudsman. I've been chasing for 6 months and have been yelled at by the tenants and will be filing a court order for Specific Performance. Right now, I literally have no photos to chase for damages at the property since the new tenants have moved in. And I am certainly in breach of AST through no fault of my own except to hire these guys.

Incompetent persons involved in the chain of emails so far:-
Patur Mohan
Olaf Throndsen
Central Office AIIC
Nikki Higgins
Justine Tomlinson

Great company, knowledgeable professional and would highly recommend

I used this company to do the snagging for my new apartment received from the developer. They provide me a report with a lot of pictures and very few comments, saying that everything is perfectly installed and in good condition per their visual check.

As I let my apartment to the tenant immediately after that, I just managed to visit it this month in person. I am scared by the big gap on the roof of the balcony and the hole on the wall etc, just from my 10 mins visit! It is very obvious that this company doesn't inspect the property seriously and provide very unprofessional snagging report (just filled up with photos)!

Be aware of this company if you are serious about snagging or the golden period for asking the developer to follow up deflects would be missed!

This company is a joke and just copy and paste items from old reports and make things up and and will tell you that you do not need to be around when checking out. I would never let them check me out again. Or ever let any one of my family and friends us them.

Professional, efficient, friendly service. I particularly wanted to use this company because they have always been reliable and know the property having done check ins/outs twice now. They have been mot suportive. Staff are efficient, friendly and reports come through quickly. Would thoroughly recommend them to any Landlord.

Excellent service - very comprehensive report provided. Great value for money. Highly recommend and will use service again. As I am based in Australia, made the process so simple for me as I was not able to be in London in person to view property at end / start of tenancies myself.

Literally a glorified scam - they looked at the check in document, then decided to take 10 times more photos of the property on check-out and attempted to apportion all blame on us, instead of accurately noting that there was zero evidence in the check in..

complete scumbag company whose only interest is stealing tenants deposits.

I've been using No Letting Go for years and they never disappoint. I've dealt with at least 5 of their clerks in various areas and they have all been professional, friendly and efficient.
Their reports usually come back quickly and they are very easy to read which is not always the case with inventories. I highly recommend them!

Professional, positive energy, great communication skills

I think this is about the 4th or 5th time I have used NLG, and I keep coming back to them as they are thorough, efficient, accurate, and good value. Shewana from Greenwich office came at very short notice to do my most recent letting. Arrived on time, very pleasant and polite and answered a few queries I had too. Highly recommended

I have been using NLG for nearly 20 years. There have been different teams of people over the years, but all have been exceptionally helpful and professional. The inventory reports are always very thorough and professional. Recently, both Helen and Abby have gone out of their way to help out with difficult matters at short notice. Superb customer service - highly recommended.

Very happy with the service. David took control and arranged everything with the tenants. Excellent report as well. Cannot fault anything. The entire experience was done with the upmost care and professionalism

We’ve used no letting go for years and have used several of their franchise’s due to the geographical area we cover. Highly recommend this company in particular Marcelle who covers Milton Keynes. Extremely professional, detailed reports with great photos. Looking forward to working with them for a few more years

Be careful working for this company as they do not pay and ignore your messages and emails.
This is a franchise so they pretty much do what they want and do not care, do not be mislead to believe they are a large organised company.
They do not assist when you have a problem and your only option is to ask the Estate agents directly or go to court for your own money.
There are much better companies to work for - STAY AWAY !!

Second time i have used No letting go, always really helpful, very thorough and easy to work with. Will continue using their services.

I am a tenant and the agency I rent through uses this company. I was contacted to arrange a routine inspection and was initially offered an evening appointment IN WRITING, by text, but I foolishly booked a day off instead to get the thing over and done with, only for them to cancel ten minutes before the appointment at 2pm due to "personal" reasons. Someone else at the firm emailed me several weeks later to rearrange, and when I asked for an evening appointment they said their operating hours were 9am to 4pm on weekdays only, evenings were not possible. I showed the person emailing me, A DIRECTOR NO LESS, a screenshot of the previously offered evening appointment, at which point they started spouting info about office locations and held fast that evenings were not possible. I told them they could come any evening or weekend, which again was declined, so I spoke to the letting agency and was told that No Letting Go had specifically been told to allow Saturday appointment, and asked me to try again... and when I went back to them, they said they were declining to complete the job because I wasnt available in their operational hours. What a waste of time. If you are a landlord or agency looking for someone providing property inspections, this is NOT the company for it.

No Letting Go were very responsive -- explaining the process, accommodating my time schedule and promptly delivering a detailed and clear report. I highly recommend them.