Northside Truck & Van Reviews 

Ryan, your roadside assistance man, helped on Thursday 11/06/26 to get my lorry back up and running. Excellent service. Very safety conscious and professional.

The team at Northside care. We at Johnsons Hotel Linen highly reccomend them to take care of your fleets needs.

Excellent service from service reception through to the vehicle technicians , the repair was carried out professionally and as i waited with the vehicle was updated on progress on a regular basis

Initial contact was really good. The lady on reception was very helpful her name was Michelle. and the service with the repair on the day was quick and efficient.

Excellent customer service from Jo. Polite and professional. This is the third time we have used Mercedes York. Good friendly staff

I had a problem with the brakes on my Mercedes based motorhome. I called in with no appointment and “Matt” helped me immediately, identified and issue and sorted it for me. So appreciated by me, I was on my way from Edinburgh to Spain and would have been lost without the help I received.

hi mjb excavations the service we get is verry poor\when we ring nobody answers phone\when you take somthing in for a problem rectifying it usualy has to be returned 2\3\4\ ties beffor it is sorted comunication is attrshous but the truck is generaly good its just the service

Josh was there to help when needed most, all underway in no time thank you Josh

Travelled 1.5 hours for service appointment to find out that it had not been booked so had to return the following week - asked if a sticking handbrake could be looked at at the same time. When I returned I was told that van needed a new compensator (relatively cheap mechanical part that with proper maintenance should not sieze) - no work was done but I was charged £190 for inspection (on top of service) van was only with them for 2 hours total- I was then sent a quotation for various items totalling just under £1800 - including 2 new tyre that have 4mm tread which have maybe another 15000 miles left on them - not happy at all talk about upsell - Got new Vito on order from Listers at Lincoln happy to travel to get good service.

I phoned Mercedes 24h help line and one of your fitters came out to your vehicle the gentleman`s name was Dave and he was very helpful and could not do enough to help us. Dave is a credit to your company, and I can’t thank him enough for his help.

I have a 2021 Vito. My first positive experience with Northside Truck & Van in Sheffield was at the end of October 2025. When I went to collect something from the parts department, I met Will for the second time – a really friendly and helpful chap. I mentioned to him that the top of the windscreen on my newly purchased van was cracked. Will selflessly rang a few places and helped me sort out the problem – I’m very grateful to him for that.

My second experience concerned floppy parking brake pedal. I met Kane in the service department, who was very nice and polite. Kane patiently and kindly explained all the procedures to me, and after paying a deposit, the van was not only diagnosed but also repaired in no time. Kane and his colleagues said that this service would be free of charge and that the deposit would be refunded to me in accordance with company policy. A big thank you to Kane as well. Just to add I have received the refund.

Based on these two experiences, I think Northside Truck & Van in Sheffield has a brilliant team who are always happy to help. I will definitely be using their services again.
Thank you

Josh was an excellent technician, we weren’t waiting long, very knowledgeable, very professional and pleasant.
He got us sorted in no time. Would highly recommend Mercedes York. Thank you team.

The staff are great. They do what they promise.

Went the extra mile for us.
Many thanks.

My van was booked in on a Wednesday. I turned up at 9am and was told it would be taken in straight away. Service completed Friday 2pm. I also ordered a replacement door to be collected with the van which they forgot to order.
You can make up your own mind if this is acceptable.

Great service as always from Jo and the team.

Totally recommend

No 26 Reg MVX

Wonderful job very fast and very professional , Karolina from customer service very helpful and professional

Great service, went out of way to sort issue. Highly recommended. Thanks to Tom and Laura for going above and beyond.

Purchased two 92 AH batteries for my 907. York did not have them so they immediately arranged with Hull branch to drop the batteries over to me at my address in York.!
The service I received from the gent on the phone was a true breath of fresh air. Prompting me to look up the company as i had not been aware of them. From that interaction and reading the reviews without a doubt I will be getting all my future maintenance carried out by Northside. The Gent who took my enquiry came across so knowledgeable and took time to listen to me . Just shows having the right staff in all areas pays off. Thank you.