Norton Way Group - NW Honda Reviews 

Exceptional service from all the staff, professional and friendly and very knowledgeable. Would highly recommend the service Department they are always faultless in sorting any problems. Thank you especially to Daniel.

All went generally well. Was a little irritated when the day they said they would try to have the car ready came and went with no explanation and i ended up picking the car up exactly 1 week later. Also on the way home my husband noticed that the water temperature light was on permanently red, so we pulled over and found the radiator expansion reservoir bottle was below the minimum. We topped it up and all was ok but i do feel that this should have been checked as a matter of course before the vehicle left the dealer.

I had a very poor experience purchasing a second-hand car at this dealership. I was given a date as to when my vehicle would be ready so I bought my train ticket only to be told a few hours before that it would not be ready. I therefore didn't have enough time to get a refund on the train ticket. The salesperson was aware of this. Secondly I was asked for a review but was unable to submit however much I tried the computer system would not let me submit a negative review. Thirdly I was not made aware of the rust patches on the roof nor the lack of paint around the window. Fourth 10 minutes into the journey after pick up my vehicle the tyre inflation warning light came on. There is no puncture in the tyre so I assume it is either a faulty valve or poor seal around the edge. Because of the length of time Norton Honda had the vehicle they must have know about this fault and pumped up the tyre just before the hand over. I also became suspicious about the previous history of the car because the dealer had forgotten to clear the history from the navigation system. The last log was for a motor circuit so I became suspicious as to whether the vehicle had been used on a "Drive your own car track day" which may be a good explanation to the excessive number of stone chips in the paintwork. A truely disappointing experience with Norton Way Honda. How Norton Way Honda can improve: offer a refund for transportation cost if you have agreed a time of pick up then cancel. Be totally honest about a vehicle's condition and point out all of the good and bad points. Allow submissions of negative as well as positive reviews. December 2023.

Everything that wass required was done! A few minor complications but sufficient action taken to compensate for these.

Thanks very much,

Very friendly and efficient staff. No hard sell which is always nice. Also a problem sorted by your staff with an issue with my previous car so that was much appreciated.

Good customer service

The chap selling was excellent and it was great after sales service explaining different gadgets and saying to go back at any time

I’ve dealt with Norton Way Honda for 10+ years, this is my fifth car with them and I have had no reason to complain. The staff is very friendly and go out of their way to help you. Shout out to Michael George who was my point of contact. Thanks all.

Broken promise on delivery of new Honda Jazz. Should have been 5 September, delivered 27 September.
Liaison with sales usually very good but sometimes so busy could not speak to agent.

Excellent customer service. Wouldn't hesitate to use again.

The purchase of my car was more complicated than normal. Leedan was extremely helpful, patient meaning the purchase has been easy and stress free.

Nice friendly welcome, no pushy salesman, was made to feel at ease. Answered all my questions, with witch I bought a car

Sales person was very polite and the transaction was very smooth. During the selling process I was told that the service history was digital and was currently being requested. I took this as meaning full service history however it transpired that it was only the history from the last owner and not the original owner, by this time I had taken ownership of the car, I did pay the current market value for the car and am now disappointed that I don't have any service history from the first two years. I have to accept that it was my fault as I should have insisted on seeing all history before parting with the money. as I paid the market value price i'm now concerned the car is worth less without this history.

Very happy with the service
No pressure from sales staff,
Flo made the whole process from booking a test drive to picking the car up completely smooth process,

We were not happy at all with the Service we received. We ended up being at Honda Letchworth for nearly 2 hours when we went to pick our new car up. Staff didn’t seem to know what they were doing. Probably last time we will buy a Honda car.

Norton Way Honda have always been incredibly helpful, informative and professional in my experience. I now have my fifth Honda Jazz thanks to them and I am as usual highly delighted both with the car and the service. Honda Rule! And Norton Way enable.

The car has a lot more issues than mentioned when the sales agent sent me the detailed video. The car was only clean on the outside and was filthy inside. I didn’t receive all my service history and was told by the sales agent she would get back to me with a response to my issues and not hear anything since. I will be looking to take this further.

Katie, the person I saw, was friendly and welcoming. I went in with a car I'd seen online in mind and it went smooth as silk.
I'm very mechanically naive - it's just not my forte - but Katie was helpful, informative and answered all my questions in a way I could understand clearly.
100% would go there again for my next vehicle.

Excellent customer service throughout the process of purchasing my car. They took the trouble to sell me the car that was right for me, not what they would make them the most profit.