Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 3, Trinity Centre, Albion Street, LS1 5AT Leeds, England, GB
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Lees wat reviewers zeggen
Excellent customer service Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar Have been... Toon meer
Bedrijf heeft geantwoord
I was trying to change my number from payg for more than a week now tried speaking to o2 on the phone but they were no help. So as a last resort i came to the store in leeds trinity, pk was really pro... Toon meer
Bedrijf heeft geantwoord
Wouldn’t even give it 1 ⭐️ The rudeness and lies from the staff to myself, my 13 year old daughter and my mum was disappointing and disgusting behaviour. My sim was waiting a replacement sim due... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contactgegevens
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, Verenigd Koninkrijk
- 0113 246 9022
4,8
Uitstekend
81 reviews
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The call centre made a mistake but the…
The call centre made a mistake but the manager sorted it in the shop so quickly and professionally. This is the Leeds Trinity shop. It was PK. He needs a pay rise.
18 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thank you for your feedback Helen. While we're sorry to hear there was an issue initially but we're pleased that PK was able to resolve it quickly and professionally in our Leeds Trinity O2 store. It's great to know that his support helped turn the experience around and left such a positive impression. We'll be sure to pass your kind comments on to PK. Thank you for taking the time to share your experience.
I am really happy with my experience in…
I am really happy with my experience in o2 trinity, pk was reallly helpful and kind. I highly recommend this store.
18 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hi Stephen and thanks for your feedback. We're delighted to hear that you had such a positive experience at our O2 Trinity store in Leeds. It's great to know that PK was helpful, kind, and provided the support you needed. We really appreciate your recommendation and will be sure to pass your kind comments on to PK. Thank you for taking the time to leave a review.
Visited the o2 store in Leeds trinity
Visited the o2 store in Leeds trinity, pk helped me with my bill and gave me a clear explanation on all my issues and helped me with app. I am very satisfied with the service.
18 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hello Saidjafer and thank you for your feedback. We're pleased to hear that PK was able to assist you with your bill and with the app following a visit to our Leeds Trinity store. We'll be sure to pass your kind comments on to PK and the team and thank you for taking the time to share your experience.
PK was an absolute star
PK was an absolute star. He was so patient and helpful. Can’t thank him enough.
17 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hi Janey, thank you for taking the time to leave us a review.
We're thrilled to hear that PK provided such patient and helpful support. It's great to know they made such a positive impression and were able to assist you throughout your visit.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44G9QOm
Facebook: https://bit.ly/4ytD4h8
Pk helped me with device issues and…
Pk helped me with device issues and helped me setup my o2 app. He is really helpful and patient
17 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hi Doris, thank you for taking the time to leave a review.
We're really pleased that PK was helpful and patient when helping with your device issues. It's great to hear you've had such a positive experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ytxV8E
Facebook: https://bit.ly/3RIKtIP
Antwoord van O2 - Leeds Trinity
Hi Anilda and thank you for taking the time to leave us a positive review. We're pleased you're happy with our service and if you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RlmyPk
Facebook: https://bit.ly/4fceqc0
The advisor PK helped me to retrieve…
The advisor PK helped me to retrieve access to my locked account. I am really relieved as i was frustrated because of this for the past couple of days. I 100% recommend this store.
15 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hi AbdullahMisbah, thank you for taking the time to leave such a positive review. We're delighted to hear that PK was able to help you regain access to your account and resolve the issue for you. We understand how frustrating it can be when you're locked out of your account, so it's wonderful to know that PK was able to provide the support you needed and bring you some peace of mind.
If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fiBzcG
Facebook: https://bit.ly/3T1LVX8
The young technician was courteous
The young technician pk was courteous, caring and brilliant. Fixed my problem in minutes. Well done.
15 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thanks for the lovely review about PK, Stanley! It's great to hear that they were able to resolve your issue so quickly. It's wonderful to know that you found him courteous, caring, and brilliant throughout your visit.
Excellent customer service
Excellent customer service
Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar
Have been unable to sort this for a few years - wasted time on online customer service .no doubt that in house IT support essential for good customer service
Thanks
Dinesh Rawat
12 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hi Dinesh,
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear about the excellent customer service you received in store. It's great to know that Ifzal provided a detailed overview of the available deals and helped you find the right option for your needs.
We're especially pleased to hear that Prasanna was able to resolve the issue with your email account after it had remained unresolved for several years. We understand how frustrating it can be to spend time trying to fix an issue without success, so it's fantastic that his expertise and support were able to make such a positive difference.
We'll be sure to share your kind feedback with both Ifzal and Prasanna. Recognition like this means a lot to our colleagues and highlights the value of providing knowledgeable, personalised support to our customers.
Thank you again for your review and for choosing O2.
Good service.
11 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thanks for taking the time to share your review Claudette! We're pleased to hear that you received good service during your visit - we're delighted that we have been able to help!
If you need anything else in the future you know where we are 💙
Visited 02 store in trinity and was…
Visited 02 store in trinity and was helped by pk. Very helpful & polite. Definitely go the shop in the future
11 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thank you for the 5* review Bern!
We're delighted to hear that PK at our Trinity store provided such helpful and polite service. We'll be sure to pass on your kind feedback, as it's always great to recognise team members who go above and beyond for our customers.
Thank you for choosing O2, and we look forward to welcoming you back to the store again soon 💙
Pk helped me with my o2 and virgin…i
Pk helped me with my o2 and virgin media account. He is really kind and patient. I am happy to visit this store.
8 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hiya Cynthia,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wexePj
📘 Facebook: https://bit.ly/3RtEPKv
Very nice
Very nice , very helpful, excellent. A lot better than White Rose. Full marks for pk.
8 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hey Debbie,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vieU6l
📘 Facebook: https://bit.ly/4vH24yZ
Pk helped me with my sim card issue…
Pk helped me with my sim card issue good lad.
8 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hey Keith,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fsUAuf
📘 Facebook: https://bit.ly/44UizfM
Avoid 02 at any and all costs. Useless by any metric you choose.
Scoring a 1 because I have to allocate a score, otherwise would be 0.
Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker showing 5G+ everywhere around where I live.
Don’t know how they measure
Signal coverage….. but it bears no resemblance to on the ground experience.
Outright misleading / lies from 02.
Have seen far better mobile networks at far lower prices elsewhere.
This is a very bad combination. Useless network, expensive contracts, and a don’t believe you attitude when you flag the issues
Avoid at any and all costs.
Describing 02 as Abysmal is being gracious.
5 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Hi Brian,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eXnEZw
Facebook: https://bit.ly/4p5X3Or
I 100% recommend this store
I 100% recommend this store. Especially PK, after chasing customers for 2 weeks, he helped us with a solution in 20mins. He knows what he’s doing and so knowledgeable. I can’t stress this more. He is absolutely brilliant. If anyone from o2 is reading this please take care of pk he is a blessing to the company.
4 juli 2026
Review zonder uitnodiging
Absolutely brilliant service by PK
Absolutely brilliant service by PK. Thank you so much for sorting my contract and device.
1 juli 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thanks for your review! It is great to hear about the level of service you have received.
This 5 star belongs solely to PK and…
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my phone number and move it over to my new account. PK is hands down the best staff member in this store, navigating incredibly frustrating 02 policies that wouldn’t allow him to touch the sales computer, he persisted with our problem and finally after failing for weeks to get our problem solved, PK did everything we needed. PK deserves full credit and recognition.
30 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44MVxaB
Facebook: https://bit.ly/4vJffQs
Everything was fine 🙂 and thanks pk…
Everything was fine 🙂 and thanks pk again for the help that this shop
30 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHRfXZ
Facebook: https://bit.ly/444ifLj
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