I have been shooting in the US for Ocus for about 4 and a half years now (near 100 shoots), and can honestly say that they have now sunk to a new low. More photos, less pay, no live chat support,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If you look at the recent reviews, you will see that most of the complaints concern travel expenses—an issue they have failed to resolve for years. I submit a claim for travel expenses, but it gets... Toon meer
Bedrijf heeft geantwoord
Le principe est plutôt pas mal; En tant que photographe, on shoote, on transmet les photos et OCUS s'occupe du reste... "Push the button, we'll do the rest", comme clamait Kodak aux début de la dé... Toon meer
Bedrijf heeft geantwoord
Sinto uma grande evolução na nova plataforma com a resolução de problemas que a plataforma anterior deixava a desejar. Porem ainda sinto a falta de uma função que seria muito útil, referente a um tópi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Contactgegevens
Frankrijk
- support@ocus.com
- www.ocus.com
3,2
Gemiddeld
436 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy process and great support
Ocus made the entire process simple and stress-free. Communication was clear, turnaround time was fast, and the platform was very easy to use. Overall, a smooth and professional experience.
21 november 2025
Antwoord van OCUS
Hello Atèpá,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Plateforme peu rémunératrice
Plateforme peu rémunératrice, quelques missions aux compte gouttes, support photographe quasiment inexistant. Client unique qui prend les photographes pour des livreurs de pixels. Renoncement des droits de publication et diffusion pour le photographe ( tout appartient au client) Aucun défraiement ou si existant il est dérisoire. Système de notation des missions absurdes qui ne prend pas en compte les observations du photographe.
5 november 2025
Antwoord van OCUS
Bonjour Hervé,
Nous vous remercions sincèrement d'avoir pris le temps de nous faire part de vos réflexions. Nous sommes désolés que votre expérience avec OCUS n'ait pas été à la hauteur de vos espérances. Vos commentaires sont importants pour nous et nous aimerions rectifier la situation. Un membre de notre équipe vous contactera bientôt pour discuter de vos préoccupations et voir comment nous pouvons vous aider.
Cordialement,
Kevin - The OCUS Team
If I could make it a minus one I would
If I could make it a minus one I would. I have done 18 Photo Shoot for OCUS in July and I have yet to be paid one single dime. I tried to communicate with this company, but it’s almost impossible. Their support group is less than nothing. Then dealing with Payoneer has been another nightmare. I don’t know what to do to get to have someone actually communicate with me. I am so frustrated. I can’t even stand it!
5 november 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Audrey,
Thank you for sharing your feedback. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. To better understand your concerns and assist you, we’ve sent you a request for additional information via Trustpilot. We’d greatly appreciate it if you could provide more details so we can address the issue and work towards a resolution.
Kind regards,
Kevin - The OCUS Team
Il regno dei BOT
Sono un creatore di immagini, purtroppo si discute da mattina a sera con i BOT. Le soluzioni ai problemi sembrano non arrivare mai, è difficile poter scrivere con qualcuno in grado di risolvere anche problemi apparentemente semplici, in breve tempo, si passano giorni o settimane a chiedere sempre le stesse cose. Si seguono le loro regole, le loro richieste le loro modalità di pagamento, ma se c'è un inghippo vanno nel pallone e nel frattempo essere pagati diventa impossibile. E' frustrante e poco professionale. Per quanto riguarda gli incarichi, sicuramente c'è modo di crescere. I clienti sono poco informati sul servizio fotografico che andremo a fare, c'è una votazione per ogni servizio fotografico che per me non considera tutte le situazioni, come numero di foto , tipo di cibo, cliente, location, che se non ti mette nelle condizioni di fare un eccellente lavoro, puoi fare quel che vuoi, ma uscirà qualcosa di poco gradevole e dalla parvenza approssimativa, anche se luce e immagini sono corrette.
7 oktober 2025
Antwoord van OCUS
Ciao Marco,
Grazie per averci raccontato la tua esperienza. Ci dispiace che non sia andata come speravi. Il tuo feedback è super importante per noi e ci piacerebbe avere la possibilità di rimediare. Il nostro team ti contatterà presto per capire meglio le tue preoccupazioni e risolverle.
Cordiali saluti,
Kevin - The OCUS Team
Antwoord van OCUS
Hello Ozge,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna • The OCUS Team
In decadenza
Non ci sono servizi su Milano e hinterland. L'assistenza è ormai inesistente, la chat è completamente inutile! non mi ha risposto nessuno, inorridisco a pensare di avere bisogno nel momento dello shooting. Ho compilato tre volte il modulo senza avere un riscontro! Ormai lavorare con ocus è un terno al lotto. Non rimborsano ne i km, ne gli spostamenti del cliente il giorno prima. Ma se io opziono un giorno lavorativo e il cliente annulla, non ho un danno, o comunque un mancato guadagno?
30 oktober 2025
Review zonder uitnodiging
Antwoord van OCUS
Ciao Eugenio,
Grazie per averci segnalato la cosa. Ci dispiace davvero per quello che ti è successo e vorremmo risolvere il problema. Ti abbiamo chiesto qualche informazione in più tramite Trustpilot, ma non abbiamo ricevuto risposta.
Per favore, condividi con noi più dettagli così possiamo indagare meglio e trovare una soluzione contattando il Servizio Clienti all'indirizzo https://support.ocus.com/hc/requests/new
Cordiali saluti,
Kevin - The OCUS Team
Antwoord van OCUS
Hola Fabian,
¡Gracias por tus amables comentarios! Es genial saber que tu experiencia con OCUS fue positiva, y agradecemos tu amable mensaje.
Saludos cordiales,
Anna - The OCUS Team
todo prfrcto
14 oktober 2025
Antwoord van OCUS
Hola,
Realmente apreciamos tus comentarios positivos! Es genial saber que OCUS superó tus expectativas, y te agradecemos tus amables palabras.
Saludos cordiales,
• The OCUS Team
Antwoord van OCUS
Hallo Giovanni,
Wir freuen uns sehr über Ihr positives Feedback! Es ist großartig zu hören, dass OCUS Ihre Erwartungen übertroffen hat, und wir sind dankbar für Ihre freundlichen Worte.
Liebe Grüße,
Anna - Das OCUS-Team
Antwoord van OCUS
Hello Jessica,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
Antwoord van OCUS
Hello,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
👍👍👍👍👍👍👍👍👍👍
15 oktober 2025
Antwoord van OCUS
Hello Netra,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Ocus getting worse day by day for photographers
Mio was there for help, now she is not there anymore, Whenever Photographers were falsely suspended she listen to photographers side of story and try her best to protect them and there so many producers bully photographers, Mio listen to photographers and fix that aswell , Now it looks like there's a protection shield is no more for us lot 💔
14 oktober 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would like to address your concerns. To do so, we’ve sent you a request for additional information via Trustpilot. Please share more details with us so we can investigate further and work on a solution.
Kind regards,
Anna - The OCUS Team
Antwoord van OCUS
Hello Joerg,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
dans l'ensemble je suis satisfaite
8 oktober 2025
Antwoord van OCUS
Bonjour Nathalie,
Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec l'OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Anna - The OCUS Team
I want to schedule for photo shoot…
I want to schedule for photo shoot soon. I have been waiting so long my time and money is going wasted. Please schedule for photo shoot soon.
2 oktober 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Pratik,
Thank you for your feedback and for sharing your photoshoot reference.
I’m sorry to hear that your appointment hasn’t been scheduled yet. I understand how important this session is for you and regret the delay in setting a date.
Your photoshoot is in an area where we currently have limited photographer availability.
While we typically assign a photographer within 48 hours, in this case, it has taken a bit longer as our team needed to reach out to professionals in a wider radius.
That said, I’m pleased to let you know that a photographer was successfully assigned yesterday.
They’ve been informed of your request for an earliest possible session, and I am monitoring it to make sure you are contacted as soon as possible to set an appointment.
If there is any update, I follow up directly in an email to you.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.
Kind regards,
Antwoord van OCUS
Hello Blend,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Anna - The OCUS Team
terrible service
Update 1: The issue I complained about in September was resolved, but no specific reason was provided.
Update 2: The same problem has happened again. I still don’t know why they rejected the request (they only replied with a template and didn’t give a specific reason), just like I didn’t know why they corrected the mistake in the previous case.
I'll keep it updated.
-------------------------------------------------------
The service has always been terrible. I’ve been working with OCUS for almost two years. Yes, they are making changes, but the service remains consistently poor.
Let me give you an example.
According to the platform policy, photographers are entitled to 80% of the compensation if an appointment is made by OCUS or the client. I accepted an assignment like this and arrived at the restaurant on time. However, the restaurant manager told me they needed to reschedule the photoshoot.By the way, OCUS doesn’t provide any contact information before the shoot, so you can’t call to confirm the appointment in advance.
I took a selfie in front of the restaurant’s door and waited there for half an hour — which is one of the required proofs to receive the 80% compensation.
Here’s the interesting part: I submitted a compensation request, but OCUS approved only 30% of the full amount — almost 10 days later. I resubmitted the request, but they refused again, saying the reschedule fee had already been approved.
I submitted another request and explained clearly that the appointment was made by OCUS or the client, and it was the client who needed to reschedule, not me. I also stayed at the location for 30 minutes.
Another 10 days later, they refused again, claiming that I had uploaded two photos taken at the same time. So I uploaded another photo to prove that I had stayed there for 30 minutes. They rejected it again, repeating the same reason: “The reschedule fee was approved already.”
Thirty days later, the whole process started over again. It feels like no one cares about what you say or what you do.
5 september 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Tao,
We truly appreciate you taking the time to share your thoughts.
We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
The OCUS Team
Antwoord van OCUS
Hello Paul,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
• The OCUS Team
I still didn't get paid for the month…
I still didn't get paid for the month of September..
5 oktober 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Tristan,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Kevin - The OCUS Team
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