Odinsbeardcare Reviews 

Order #12866

Placed my first order on the 22nd Feb, and wait times of around 1-2 weeks were advertised which I was fine with as it says the product is made to order.

A couple of weeks later I got an email that the business was closing down but all existing orders would be honored and they were selling their last stock.

I continued to wait, expecting that with their being problems it may take some time and didn't want to add additional pressure.

On the 17th March I emailed asking for an update, which I didn't receive a response too, and a couple days later an email was sent advising customers to reply to that email for an update. I didn't see this at the time and replied on the 31st March.

On the 10th April, I received an email apologising and saying it was being worked on and should be dispatched shortly. On the 22nd April I got an update through the system on my order saying it was completed and ready to be shipped. This still has not arrived.

I've sent chase emails on the 1st, 6th, and 8th of May asking for updates or to cancel my order and refund me if it can't be fulfilled, and none of these have been responded too.

I'm just looking for my order to be refunded at this point, and have waited a long time to leave a review as I understand the owner has been going through it, but I can't be left hanging like this for close to 3 months.

I have used Odins fir a while now and their products are always top quality. I had ordered in a while as i had an abundance of beard care products from them but recently placed a new order ti top up some oil and balm in the sale.

As always the quality is outstanding and leaves my beard looking great and feeling soft.

I ended up buying Njord and Thor beard oil (which both smells incredible) the njord beard balm (that works really well with both oils) Bean and brew soap bar w the free gift of beard cleanser - ember mist which I can not praise enough. The beard is looking happy and healthy again and the Mrs absolutely loves it.

I selected 1st class postage and the order was fulfilled and delivered very quickly.

And I am 1 happy customer and will be back again and again. I can not recommend this company enough. I see people moaning about late deliveries and order issues but I can honestly say that any issues I have had, have always been sorted quickly.

I think people need to appreciate this company and the effort a little bit more. Your getting high quality products for reasonable prices.

Please be patient. It will totally be worth the wait.

Order delivered within 3 days. Quality of the products is excellent, even the wife loves the scents.
Owner is very responsive and helpful when asked questions.
Overall a very satisfying expereince, I would definitely recommend checking them out.

Had great customer service when I needed to remedy an issue with the payment on my end.

Product arrived today and smells great!

Very communicative and straight forward process.

Whilst I have used in the past and products have been great. Now, placed an order. In early February with 1st class delivery and it's still not arrived. Muliptle emails and no response yet still advertising products on social media. Posting excuses on social media as well but there are customers who havnt recieved products for nearly 6 months. Despite posts saying orders were complete and being sent out..... Nothing arrived.I have had to raise a claim with PayPal to get money back as not sure what's happened to this brand. Real shame and I would avoid.

The scent is insane, I got Royal Oudman and I can vouch for it. Also helps keep the beard nice and smooth, 10/10 no complaints really.

Have ordered several times from the company. And agree with some of the comments regarding recent orders. In fairness my order which I placed in March was fulfilled relatively quickly, apart from a missing ordered item. An email to Darren sorted this out, only for him to fall ill. That said, communication was good and the missing item was delivered as promised. Look forward to ordering items in the future.

It is funny that trustpilot is asking for a review of product that company failed to deliver in 3 weeks time

I can't rate good or bad about the product, as I am yet to recieve the ones I ordered, now a couple of weeks ago. I have benn emailed regularly, but still await my beard oils.

Ordered on the 26th of January, 2 months on and still not dispatched, sent emails, no reply, would advise to buy elsewhere

Over a month since I placed my order and still haven't received it. No communication from the owner Darren... Really poor service. I would recommend buying from a different company.

UPDATE: After a good few 'your order is being packaged' emails, I have yet to receive an order I placed over 3months ago. Promises of next level service and offers left right and centre on Facebook and website, yet still can't fulfill orders from months ago? I stand by my review. Buy your products somewhere else. Avoid this place like the plague.

Made an order for £40 of products in early January 2024, nothing received for 15 days so emailed the store. Had a reply (took a week to reply to me) stating the plan was to ship out orders by 7th February. It's 5th of April and nothing has been received, no updates have been sent out, and the website has been shut down.

I'd been ordering from Odins and sister company Arthur J Hawke for a few years with no issue. But, 17th November 2023 my wife ordered some beard butter for me in plenty of time for Christmas. Despite promising delivery the order did not arrive before Christmas. Emails went unanswered and messages were ignored on Facebook. Every now and again a general email would be sent promising delivery and listing a bunch of excuses for the delay. Most annoying of all would be the constant promotions they would offer on an almost weekly basis. When people would complain on social media comments were deleted and the owner reacted badly to the negativity. Really poor attitude from the owner who fails to understand that customers who have paid money in good faith for a product and have recieved nothing in 3 to 4 months have every right to be angry. The final straw came when Odin announced they were closing, whilst still claiming they would fulfill outstanding orders, we got a refund through PayPal after 5 months of waiting. At no point were we offered a refund. Instead they made promises they couldn't keep and have trashed their reputation in the process. Oh, and it appears they aren't closing now just focusing on beard oil. Clueless operation who will never get my business again.

Placed an order at the beginning of Feb and it still hasn't turned up. After ignored emails, the owner then posted on Instagram asking people to supply details of orders, which I did and eventually got a response saying it was sent. Then when it never turned up there was an email from the owner asking customers to provide details for any outstanding orders. Provided the details again and received a response saying it would be sent. Again, still nothing turned up.

Just seems to be a lie after lie, or this is exacty how it looks from a customer perspective, even if that isn't the intention. There seemed to be plenty of emails trying to sell the products, and now emails saying they're going to be concentrating on one product line to make things better, however never any emails to update customers on their orders, which should be the priority given the reviews.

Such a shame as I've tried the products in the past and they were good, just massively let down by the service.

Would recommend never ordering from here based on the service unfortunately, and if you ever want to see the products you've paid for.

Ordered a month ago and still not arrived. Terrible customer service as no updates and doesn't respond to emails. No communication whatsoever.

I ordered items and a month later I still have nothing. I'm now unsure of I'll actually get them at all.

(Update post response) - Vendor has assured me that items will be sent.

(Update again) - Still no products. 3 emails sent to vendor and no response. A generic email was sent out saying all late orders would be shipped, that was over a week ago and still nothing.

Third review of Odins beardcare. After numerous ignored emails, and two negative reviews on here, I finally got a response and they sent my order. But they only sent half of it. I have emailed again and again for a response yet still no reply, and I’m still out of pocket for my order.
To Darren, you are a terrible business owner and you have single handedly destroyed your customer base, and your company.
For anyone thinking of placing an order with this company just DONT! You will be ripped off! I’m sick to the back teeth of the shoddy customer service and have escalated my issues and the issues of others to Trading Standards and HMRC. I would urge anyone else still waiting to do the same.

I haven’t received my order and no one is responding to me

Never turned up.